The “rule-triggered response” of the traditional customer service system can no longer match user expectations, and the AI-driven customer service system is evolving from an auxiliary tool to a core infrastructure for customer service experience and efficiency.
Let complex communication become orderly, let management move from experience to data, and let growth be based on a controllable and stable foundation.
Based on the in-depth application of large-model technologies (such as GPT-4.1 adopted by Mixdesk AI), the pattern of social media customer service in 2025 will usher in three irreversible trends.
The emergence of AI customer service systems is precisely to help companies maintain efficiency, professionalism and customer satisfaction in a fragmented, multilingual, and high-speed social environment.
Industry forecasts show that AI Agent will become the digital infrastructure of enterprises in the next 5-7 years. 2025 is the key window period for the layout of this technology, and enterprises need to prepare at the strategic level. By choosing mature solutions such as Mixdesk, companies can quickly release the value of AI agents while controlling risks.
