Let complex communication become orderly, let management move from experience to data, and let growth be based on a controllable and stable foundation.
When advertising costs continue to rise and traffic becomes more and more expensive, it is not the delivery budget that really determines the conversion efficiency of independent stations, but whether you can firmly catch every conversation, every consultation, and every potential customer.
Based on the in-depth application of large-model technologies (such as GPT-4.1 adopted by Mixdesk AI), the pattern of social media customer service in 2025 will usher in three irreversible trends.
The emergence of AI customer service systems is precisely to help companies maintain efficiency, professionalism and customer satisfaction in a fragmented, multilingual, and high-speed social environment.
Industry forecasts show that AI Agent will become the digital infrastructure of enterprises in the next 5-7 years. 2025 is the key window period for the layout of this technology, and enterprises need to prepare at the strategic level. By choosing mature solutions such as Mixdesk, companies can quickly release the value of AI agents while controlling risks.
