The competition in the Black Friday in 2025 will be more intense, but the opportunities still belong to companies that “understand strategy”. Whether you are a cross-border e-commerce company, a DTC brand, or a SaaS service provider, you can master the three tomahawk of customer stratification + automated marketing + intelligent customer service, and you can seize the initiative in the peak traffic.
Based on the in-depth application of large-model technologies (such as GPT-4.1 adopted by Mixdesk AI), the pattern of social media customer service in 2025 will usher in three irreversible trends.
The emergence of AI customer service systems is precisely to help companies maintain efficiency, professionalism and customer satisfaction in a fragmented, multilingual, and high-speed social environment.
Industry forecasts show that AI Agent will become the digital infrastructure of enterprises in the next 5-7 years. 2025 is the key window period for the layout of this technology, and enterprises need to prepare at the strategic level. By choosing mature solutions such as Mixdesk, companies can quickly release the value of AI agents while controlling risks.
AI-driven automated marketing tools can help companies break through the limitations of time, region, and manpower, and increase the efficiency of customer acquisition to a new level.
