Author of this article：Marshall, MIXDESK Overseas Research Institute

Introduction

As top domestic companies have completed the rightDeepSeekLeading companies in the cross-border industry have also followed closely. A number of large multinational companies have officially announced the successful localization and application of DeepSeek, which marks an important step in the intelligent transformation of the cross-border industry.

Anke develops the application of AI tools to achieve a comprehensive upgrade of intelligent customer service

As a leading brand of cross-border technology products，Anke took the lead in exploring the application of AI tools as early as 2023, Its customer service team is now fully connected to AI employees. It is worth mentioning that Anke organizes the accumulated years of customer service experience and product knowledge into a structured knowledge base, which is stored in a vector database through complex embedding techniques, so that large models can be deep-learned and accurately called. With the support of multilingual capabilities, Anke has improved efficiency by a total of 150 hours a week, and customer problems can be resolved within an average of 5 rounds of dialogue, and the satisfaction rate is as high as 92%. This efficient and intelligent customer service system has greatly reduced the staff demand of Anke's customer service team-it won't take long for the entire department to retain only 1 to 2 core personnel to complete all work tasks. This can be called an instant AI application.

Lianlian successfully privatized and deployed DeepSeek to improve the efficiency of e-commerce operations

A leading company in the field of cross-border paymentLianlian officially announced on February 12th that it has completed the privatization deployment of the DeepSeek large model.Since then, its Loop AI has been able to fully integrate the advantages of DeepSeek's model and successfully realize the intelligent generation of Amazon list descriptions. This innovation has greatly increased product exposure and conversion rates, and brought revolutionary efficiency improvements to e-commerce operations.

Senior sellers use DeepSeek to optimize content creation

A senior seller who has been deeply involved in the cross-border industry for many years“Factory director in the wind”The team used DeepSeek for content creation, and the feedback was brilliant. According to the team members, DeepSeek has performed well in the creation of short video scripts and live broadcast scripts, and can generate more than 50 short video ideas within 1 minute. However, there is still a phenomenon that the description of some outdoor scenes does not fully match the actual needs, which requires manual content optimizers to perform secondary carving to ensure the accuracy and practicality of the content.

Yiwu boss realizes efficient content marketing through DeepSeek

It is worth mentioning that even ZhejiangYiwu's traditional bossWe also began to make good use of DeepSeek for content marketing. It is reported that these savvy bosses have adopted a simple workflow of "screen recording + AI generation": first record a simple product introduction video, then generate professional marketing copywriting through DeepSeek, and finally cooperate with AI video tools to make multiple short videos, so as to achieve multi-language promotion of products. This efficient content production method has played a significant role in expanding the international market, not only greatly reducing operating costs, but also significantly improving the promotion efficiency.

AI customer service successfully received 140 million Saudi orders

What is even more amazing is that DeepSeek's level of excellence in practical applications has reached a jaw-dropping level. A Saudi customer called for consultation late at nightOPEC machineryFor a certain product, all customer service personnel are in a non-working state at this time, and only AI customer service can answer online. Surprisingly, after five rounds of in-depth conversations, this customer still didn't realize that he was talking to AI, not a real person. More importantly, in this dialogue, AI customer service not only answered customer questions at a professional level, but also successfully guided customers to tell their specific needs and actual pain points. This kind of real-person communication effect shows that AI customer service has surpassed the industry's expectations of intelligent customer service.

How SMEs can use AI technology at low cost

It is worth noting that AI customer service is no longer a high-end tool exclusive to large sellers. In fact, there are already many mature software systems on the market that allow small and medium-sized businesses to enjoy the dividends of this cutting-edge technology.MixdeskIs one of them. The company has been focusing on the development of intelligent customer service products since 2012. Its AI employee system supports users to upload a knowledge base, and can copy team achievements with one click, and even detect changes in customer emotions and interact in real time. Mixdesk also supports seamless integration with most overseas communication channels, such as independent stations、Facebook, WhatsApp, etc., which enables the unified management of decentralized workflows and greatly improves work efficiency. According to feedback from existing users, after using Mixdesk, the order completion rate has increased by an average of 30%, customer service satisfaction has exceeded 95%, and work efficiency has been greatly improved according to the needs of different enterprises. This fully proves that AI customer service technology is gradually becoming an indispensable core competitiveness in e-commerce operations.

Mixdesk
AI Agent

Learn More →

summary

The widespread application of DeepSeek is reshaping the cross-border e-commerce industry and promoting its transformation to intelligence and efficiency. Through localized deployment in top companies, DeepSeek has proven its strong technical advantages, from improving customer service efficiency to optimizing content marketing, which has greatly enhanced the competitiveness of enterprises. Leading companies like Anke can privatize the deployment of AI capabilities, and small and medium-sized businesses can also use excellent system tools like Mixdesk to reduce operating costs, improve work efficiency and customer satisfaction. With the help of artificial intelligence, the cross-border industry is moving towards a smarter and more efficient future.