Guide

From "multi-channel" to "omni-channel": the Revolutionary Evolution of Customer service

当多数企业还在标榜「多渠道」服务时,真正的破局点在于打造全渠道客户服务体系。

A billion-level sale, relying on DeepSeek to cut 95% of customer service? !

DeepSeek's fire finally reached the cross-border circle. Screenshots of the chat of the chairman of a billion-level cross-border company circulated on the Internet, saying that 50% of the company's art and legal affairs and 95% of its customer service would be cut off! Why is DeepSeek so hot? How was he born? What is the difference from other AI? What can we do with it in the cross-border circle? Mixdesk has been deeply integrated with DeepSeek, access it immediately, learn billion-level sales, and use DeepSeek to solve 95% of customer service problems!

Tiktok refugees get together in Xiaohongshu, and cross-border companies have 5 opportunities to get rich and start quickly!

随着TikTok在美国面临禁令,越来越多的“TikTok难民”涌入小红书,让其在短短几天内迅速跃升至App Store排行榜的首位,对跨境商家而言,这是抓住海外市场的黄金时机,以下五点必须关注。

Is the overseas customer service system really suitable for domestic cross-border companies?

Cross-border e-commerce is ushering in rapid development. In the past five years, we have had in-depth exchanges with more than 100 cross-border companies and discussed how to improve the customer experience and conversion rate in overseas markets through intelligent customer service and automated systems, thereby promoting business growth.

Full analysis of overseas customer service system: multi-language, multi-channel and automated services help global business expansion

Overseas customer service systems are becoming indispensable tools for enterprises, especially multi-language support, multi-channel integration, and service automation. These core functions can help brands break through language and geographic restrictions and provide global customers with a more convenient and efficient service experience.

Intelligent customer service robot: A smart tool to improve the efficiency of customer service

Intelligent customer service robot is an automated tool based on artificial intelligence (AI) technology. It is designed to interact with customers through natural language and simulate the role of manual customer service.

2024 Black Friday Marketing Cheats: Analysis of 10 Practical Strategies to achieve double GMV growth

黑五大战一触即发,成功的策略离不开精准的营销规划和高效的执行。从合理的促销节奏,到创新的促销方案,再到提高客户转化率的关键细节,每一步都至关重要。通过营造稀缺感与紧迫感,优化客服服务质量,以及利用智能工具如 Mixdesk AI客服,商家不仅可以显著提升转化率,还能在竞争中脱颖而出。

The importance of customer service system in global marketing

智能客服系统是全球化营销成功的关键因素之一,它帮助企业克服了文化差异、语言障碍、时差问题等挑战,提供无缝的客户体验,推动全球业务的持续增长。

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