Author of this article：Miya, Search engine optimization expert

LINE is A Japanese CROSS-PLATFORM MOBILE COMMUNICATION application, as of 2020，Its local market has about 84 million monthly active users.The service is operated by LINE Corporation, headquartered in Tokyo. LINE was created in response to the Great Eastern Japan earthquake in 2011. It was originally designed as AN Internet-BASED communication method without RELYING on THE TELECOMMUNICATIONS INFRASTRUCTURE THAT was DAMAGED at THE TIME. DespiteCompetition in mobile communications in Asia is fierce, BUT LINE occupies A dominant POSITION IN ITS LOCAL mobile communications MARKET. This dominance is reflected in JapanThe penetration rate of all ages is very high, The other main markets for this communication application are Taiwan, Thailand and Indonesia. ——statista

What is the WEB version of LINE?

THE LINE Web VERSION is A way to DIRECTLY ACCESS and USE THE LINE APPLICATION through A COMPUTER BROWSER. Users do not need to download and install ANY ADDITIONAL SOFTWARE. It is different from the traditional mobile terminal LINE Application synchronization allows users to quickly view and reply to messages on the PC side. THE LINE Web VERSION IS SUITABLE for USERS WHO need TO MULTITASK IN OFFICE SCENARIOS. By using A COMPUTER keyboard TO ENTER INFORMATION, THE EFFICIENCY of COMMUNICATION CAN BE improved. It also supports multiple browsers, such as Chrome、Firefox、Safari Etc., USERS ONLY need TO LOG IN to THEIR LINE ACCOUNT to use it.

THE DIFFERENCE BETWEEN THE LINE WEB VERSION AND THE APP VERSION

1. Advantages of the Web version

The MAIN ADVANTAGE OF THE LINE WEB VERSION IS ITS CONVENIENCE ON THE PC SIDE, WHICH CAN BE ON A LARGER SCREEN.Handle multiple tasks at the same time, No need to switch devices frequently. Users can quickly enter text through the computer keyboard, and can easily transfer files, pictures, videos and other multimedia content, which is very suitable for enterprise users to use in an office environment.

2. Advantages of the APP version

Mobile APPS focus on mobility, allowing information exchange and video calls anytime, anywhere. The APP version also supports more personalized features, such as emoticon stickers, dynamic emoticons, and short video sharing.

3. Suitable for scenarios using the LINE WEB VERSION

When USERS NEED TO PROCESS WORK ON THE COMPUTER FOR A LONG TIME, USING THE LINE WEB VERSION CAN MANAGE MESSAGES MORE EFFICIENTLY. For EXAMPLE, WHEN CUSTOMER SERVICE PERSONNEL CONDUCT CUSTOMER INQUIRIES, THEY CAN REPLY AND ORGANIZE CUSTOMER INFORMATION MORE QUICKLY.

4. Suitable for use LINE APP The scene

If users are more concerned about the communication experience anytime, anywhere, or need to use richer interactive functions (such as voice calls, video calls, dynamic stickers, etc.), mobile APPS are a better choice.

LINE Web version registration method

1. Registration process

• a. VISIT THE REGISTERED ADDRESS of THE LINE WEB VERSION: Open in a computer browser LINE Web version registered address。
• b. Click "Create Account”: On the login page, find and click the ”Create Account" button to enter the account creation process；
• c. Choose the registration method: Registration for THE LINE WEB VERSION IS provided"Email Account Registration”with“LINE account registration”Two ways；
• d. Complete registration: FILL IN THE NECESSARY INFORMATION STEP BY STEP ACCORDING TO THE PROMPTS ON THE PAGE, AND COMPLETE THE ACCOUNT verification, YOU CAN SUCCESSFULLY REGISTER and USE THE LINE Web VERSION.

2. Prerequisites

Equipment requirements：

• Smart phone: LINE WEB VERSION REGISTRATION requires A SMARTPHONE THAT CAN INSTALL THE LINE APP (FOR VERIFICATION and LOGIN).
• computer: Computers with common browsers (such as Chrome, Firefox, Safari) are used to access and use the LINE Web version.
• Internet connection: Make sure that both mobile phones and computers are stableInternet connection, IN ORDER TO SYNCHRONIZE MESSAGES and COMPLETE THE VERIFICATION process of THE LINE Web VERSION.

Account requirements：

• Email or mobile phone number: Users can choose to USE EMAIL or MOBILE PHONE to REGISTER for A LINE account. When registering with a mobile phone number, SMS verification is required.
• Registered LINE account: If you choose to USE THE LINE ACCOUNT registration method, you need to REGISTER A LINE ACCOUNT in advance on the MOBILE PHONE so THAT YOU can LOG IN through QR code VERIFICATION.

3. Frequently asked questions

Unable to receive the verification code?

• reason: It may be due to poor network signal, incorrect input of mobile phone number, delayed e-mail or delayed SMS from the operator.
• solution: Check whether the mobile phone number or email address is correct to ensure that the network signal is stable. IF YOU HAVE NOT RECEIVED THE VERIFICATION code FOR A LONG TIME WHEN REGISTERING FOR THE LINE WEB VERSION, YOU CAN TRY TO RESEND IT OR CONTACT LINE CUSTOMER SERVICE SUPPORT. Check if there are verification emails in the spam folder.

Failed verification of mobile phone number or email?

• reason: It may be that the format of the number or mailbox entered does not meet the requirements, or that the number/mailbox has been registered for use.
• solution: When entering the mobile phone number, pay attention to whether the format complies with the regulations of the region, such as+Area code。 If you use email to register, please make sure that the email address you entered is correct and unused. If the number or email address has been registered, you can try to reactivate the account through the “Retrieve Password” function.

The QR code cannot be scanned or the login failed?

• reason: It may be a page cache problem, the browser version is too low, or the phone camera is blurred.
• solution: Try to refresh the Web page or clean up the browser cache, or change to another browser to operate. Make sure that the camera of the phone is clear and scan the QR code. If the problem persists, you can update the browser version or change the device to try.

HOW DO I OPEN and LOG IN TO THE LINE Web VERSION?

TO USE THE LINE Web VERSION, USERS CAN QUICKLY ACCESS AND LOG IN THROUGH A BROWSER. THE FOLLOWING ARE OPEN and LOG IN TO THE LINE Web VERSIONDetailed steps：

1. Visit THE LINE Web VERSION LOGIN page

Access in a computer browser THE LOGIN PAGE OF THE LINE WEB VERSION。 It is recommended to use the latest version of Chrome, Firefox, Safari and other browsers to ensure compatibility and smooth operation.

2. Select login method

LINE Web VersionThe login page provides two login methods, just choose one：

• Log IN WITH YOUR LINE ACCOUNT
• Log in with a business account

3. Log IN WITH YOUR LINE ACCOUNT

If the user selects “Log IN WITH YOUR LINE ACCOUNT”, You can choose the login method that suits you in the following two ways according to your needs：

(1) Login with email account and password: After selecting this method, the user needsEnter the email address and password used when registering for LINEcode. After entering the information，Click the "login” button, YOU can ENTER the LINE Web version. This method is suitable for those users who do not carry a mobile phone with them, or when the email account and password have been remembered, it is more direct to log in.

(2) Scan the QR code to log in: After selecting this method, a QR code will be generated on the page. Users canOpen THE LINE APP on your phone, Click the QR code icon in the upper right corner and select “Scan QR code”. After the scan is successful“ "Confirm login"Prompt, click "Confirm” to complete the login. This METHOD IS MORE CONVENIENT, THERE IS NO NEED TO ENTER A PASSWORD, AND IT ALSO IMPROVES THE SECURITY OF LINE WEB LOGIN.

4. Log in with a business account

If the user selects “Log in with a business account”, needEnter the email address and password associated with the business account, and then click the "Log in” button。 Business account login is suitable for those USERS WHO NEED TO MANAGE LINE's OFFICIAL ACCOUNT or USE THE BUSINESS SERVICES PROVIDED by LINE to LOG IN to THE LINE WEB VERSION, SUCH AS CORPORATE USERS OR MERCHANTS. After ENTERING THE EMAIL ADDRESS AND PASSWORD, THE SYSTEM WILL VERIFY THE INFORMATION and LOG IN DIRECTLY TO THE MANAGEMENT INTERFACE OF THE LINE Web VERSION.

WHAT should I do if THE LOGIN of THE LINE WEB VERSION fails?

WHEN USING THE LINE Web VERSION, USERS MAY ENCOUNTER SOME LOGIN FAILURES. The following is LINE Web VERSION login failedCommon problems, possible causes and corresponding solutions to help users quickly investigate and solve these obstacles.

1. QR code scanning failed

Possible cause: Inaccurate focus of the mobile phone camera, expired or unclear display of the QR code, unstable network connection and other factors may cause the QR code scanning to fail.

solution：

• Refresh the QR code: If the QR code is expired or blurred, you can refresh the browser page to generate a new QR code, and then try scanning again.
• Adjust the phone camera: Make sure that the mobile phone camera is clearly aligned with the QR code and avoid hand shaking. Scan in a well-lit environment to improve the recognition rate.
• Check the network connection: Make sure that both mobile phones and computers are connected to a stable network. You can switch to a more stable Wi-Fi or mobile data network, and then scan again.
• Try another browser: If the problem persists, try using a different browser (such as switching from Chrome to Firefox), which can sometimes solve the compatibility issue.

2. Account is locked

Possible cause: Multiple incorrect PASSWORD input OR frequent LOGIN ATTEMPTS WILL TRIGGER LINE's SECURITY mechanism AND TEMPORARILY lock THE ACCOUNT.

solution：

• Waiting for automatic unlocking: LINE USUALLY UNLOCKS THE ACCOUNT AUTOMATICALLY WITHIN 10-15 MINUTES, AND USERS CAN TRY TO LOG IN AGAIN LATER.
• Reset password: If you forget YOUR PASSWORD OR YOUR ACCOUNT CANNOT BE UNLOCKED FOR A LONG TIME, YOU CAN USE IT IN THE LINE APP ON YOUR MOBILE PHONE.“Retrieve password"Function, try to log in again after resetting the password.
• Contact customer service: If THE ACCOUNT STILL CANNOT BE UNLOCKED, YOU CAN CONTACT CUSTOMER SERVICE THROUGH LINE's OFFICIAL SUPPORT PAGE AND PROVIDE ACCOUNT-RELATED INFORMATION FOR AUTHENTICATION TO HELP UNLOCK THE ACCOUNT.

3. Browser incompatible or cache issues

Possible cause: The BROWSER VERSION USED IS TOO OLD, OR THE BROWSER CACHES TOO MUCH DATA, WHICH WILL CAUSE THE LOGIN PAGE of THE LINE Web VERSION TO LOAD ABNORMALLY, AND THE QR CODE CANNOT BE DISPLAYED OR A WHITE SCREEN WILL APPEAR.

solution：

• Update browser: Make sure to use the latest version of the browser, go to the official website of the browser to download the latest version to ensure compatibility.
• Clean up browser cache and Cookies: In the browser settings, clean up the cache and cookies, which can solve the loading problem caused by old data.
• Try seamless mode: Access THE LINE Web VERSION page in THE SEAMLESS mode or PRIVACY mode of the BROWSER, which can avoid INTERFERENCE from PLUG-INS OR EXTENSIONS on the login page.

How does the LINE WEB VERSION send messages?

After LOGGING IN TO THE LINE Web VERSION, YOU CAN NOT ONLY SEND EFFICIENTLYText message，OkTransfer pictures and videosAnd other multimedia files, as well asGroup chat。 The FOLLOWING are SPECIFIC OPERATION GUIDELINES TO help USERS MAKE FULL USE OF THE MESSAGING FUNCTION of THE LINE WEB VERSION.

1. How to send a message?

After logging in, click "Chat”：After LOGGING IN TO THE LINE Web VERSION, THE SYSTEM will JUMP TO THE MAIN INTERFACE BY DEFAULT. In the function bar on the left side of the page, click"Chat”Button to enter the chat interface. At this point, the page will display your recent chat history and contact list.

Select a contact to enter the chat box：In the chat interface, all contacts and recent conversation records will be displayed on the left. Users can scroll through this list to find, or use the search box to enter the name of the contact to search. After finding the person you want to contact, click on the avatar or name of the contact to enter the chat box with the contact.

Send messages and multimedia content：After entering the chat box, you can type a message in the input box at the bottom of the page. After completing the input, press the “Enter” key or click the Send button to send out the text message.

In addition, users can also send multimedia content in the above way：

(1) Send pictures or videos: Click the “Folder” icon below the input box to browse and select the picture or video file you want to send. After selecting the file, click the Send button to upload and share. Users can also directly drag and drop pictures or video files toChat windowIn, this will be automatically uploaded and ready to be sent.

(2) Transfer files: If you need to send PDF, Word document, Excel tableFor other files, you can use the same method-click the “Folder” icon and select the file.

(3) Send emoticons and stickers: Next to the chat input box, there is also an emoji icon. Users can click on this icon to select the emoji that comes with the system and send it quickly. At the same time, entering commonly used emoticons can also add fun to the conversation.

2. Group chat operation

LINE Web VersionSending messages is not only suitable for one-to-one chat communication, but also supports group chat function, which is convenient for users to discuss and share messages between multiple members. The following is the operation guide for group chat：

a. Create a group: Click on the account name and select “group”, click“build"button，Enter the account name, You can generate a new group.

b. Send group message: After entering the group, the operation is the same as sending a normal text message. You can type the content of the message in the input box and press the “Enter” key to send it.

c. @Group member: In a group chat, if you want to remind a member in particular, you can enter the “@” symbol in the message and select the member's name. This will trigger a notification, so that @ members can quickly follow the information and avoid missing important content.

With LINE Web, users can not only send text messages but also efficiently share multimedia files and manage group chats. This makes LINE Web an effective choice for office communication, especially for users needing frequent cross-platform information sync.

How to change the language of the LINE WEB version?

THE LINE Web VERSION providesMulti-language support, It is convenient for users to switch the interface language according to personal preferences or work needs. The following are detailed language switching steps and multi-language support.

1. Language switching steps

IN THE LINE Web VERSION, THE OPERATION OF SWITCHING LANGUAGES IS RELATIVELY SIMPLE AND CAN BE COMPLETED IN JUST A FEW STEPS. The specific steps are as follows：

• a. Go to the "Settings” page: After LOGGING IN TO THE LINE Web VERSION, CLICK THE “AVATAR” ICON IN THE UPPER RIGHT CORNER, A DROP-DOWN MENU WILL OPEN, AND SELECT “Settings”.
• b. Select the "Language” option: In the “Settings” interface, find the “Language” option, click the Edit button on the right, and select the desired language in the language selection list that appears.
• c. Save settings: Confirm or click the "Save” button to ensure that the language change takes effect.

Through the above steps, users can switch the interface language at any time, which is particularly convenient for those who need to communicate with international customers or team members.

2. Multi-language support list

THE LINE Web VERSION supports multiple languages TO meet the needs OF USERS AROUND the WORLD.

The MAIN LANGUAGES SUPPORTED by THE LINE WEB VERSION ARE：Chinese (traditional), English, Japanese, Korean, Thai, Indonesian.

Multi-language SUPPORT ENABLES THE LINE WEB VERSION TO ADAPT TO the NEEDS of USERS in different countries and regions, ALLOWING USERS to USE THIS COMMUNICATION TOOL IN a familiar LANGUAGE environment. This is very practical for multinational companies, international teams, and users who need to communicate with multilingual customers. Through simple language switching settings, users can easily adjust the interface language to ensure that the experience is more in line with their own habits.

Advantages of LINE Web version

THE LINE Web VERSION HAS MANY ADVANTAGES, ALLOWING USERS TO SEAMLESSLY CONNECT BETWEEN DIFFERENT DEVICES. First of all, itsSync across devicesThe function is very convenient. Users can synchronize messages in real time between the computer and the mobile phone to ensure that information is not missed. When processing messages on the computer, any changes will be automatically reflected on the mobile phone, which is particularly friendly for users who need to switch between home and office.

Secondly, THE LINE Web version ISOffice efficiencyThere has been a significant improvement. Using a computer keyboard, you can enter information faster and reduce typing errors, which is especially suitable for work scenarios that require a lot of input. At the same time, the computer'sLarge screenThe display allows users to view multiple chat logs at once, making it easy to find and organize information, without having to scroll the screen as frequently as on a mobile phone.

Applicable scenarios of LINE Web versionIt is also very extensive, especially in the corporate environment. The following are a few typical usage scenarios：

1. Multi-customer service management at the same time: Enterprises CAN ALLOW MULTIPLE CUSTOMER SERVICE PERSONNEL TO LOG IN TO THE LINE WEB VERSION AT THE SAME TIME, SO AS TO quickly respond TO CUSTOMER QUESTIONS AND flexibly allocate CUSTOMER SERVICE WORK ACCORDING TO CUSTOMER NEEDS.

2. Multi-account operation: Through the multi-tab function of the browser, ENTERPRISE users can log in to multiple LINE accounts at the same time to facilitate the management of customer communication in different markets or departments.

3. Efficient file transfer: THE LINE Web VERSION SUPPORTS THE TRANSMISSION OF MULTIMEDIA CONTENT SUCH AS DOCUMENTS, PICTURES, AND VIDEOS. USERS CAN DIRECTLY UPLOAD FILES BY DRAGGING AND DROPPING. This is very helpful for companies to quickly share product information and contract documents, and at the same time, the content can be easily archived locally for subsequent management.

Tips and frequently asked questions about the use of LINE WEB VERSION

WHEN USING THE LINE WEB VERSION, THERE ARE SOME TIPS THAT CAN HELP IMPROVE EFFICIENCY. For example, you can useShortcut key operationTo reduce mouse clicks and increase operation speed. Common shortcut keys include：

• Ctrl+Enter: Send a message
• Ctrl+K: Open the contact search box
• Shift+Tab: Quickly switch between dialog boxes

These quick actions can make users more efficient when processing a large number of messages. In addition，Message fixation and searchThe function is also very practical. Users can pin important chat conversations to the top of the chat list for easy and quick access. At the same time, entering keywords through the search box, you can quickly locate the required chat history, reducing the time to rummage through the long chat history.

Although THE LINE WEB VERSION IS POWERFUL, USERS SOMETIMES ENCOUNTER SOME COMMON PROBLEMS.

Problem one: Message delayIt is one of the more common situations encountered by users. At this time, you can try the following methods to solve it.：

• 1.Check whether the network connections of the computer and mobile phone are stable, and make sure that both are in a good network environment.
• 2.Switch to a more stable Wi-Fi or mobile network.
• 3.Make sure that THE LINE APP on the MOBILE phone is ACTIVE so that messages can be synchronized in a timely manner.

Problem 2: File transfer failed, You can try the following troubleshooting methods：

• 1.Clean up the browser cache, sometimes too much cache may cause the upload to fail.
• 2.Check the file size to ensure that it meets LINE's transfer requirements to avoid transfer failures due to excessive file size.
• 3.Try using another browser, such as from Chrome Switch to Firefox , To eliminate browser compatibility issues.

In addition, when logging in, it sometimes appearsFrequently request to log in againThe problem. In this case, it is recommended to use seamless mode to try to log in first to avoid cache interference. If THE PROBLEM PERSISTS, YOU CAN UPDATE TO THE LATEST VERSION of THE BROWSER to ENSURE ITS COMPATIBILITY WITH THE LINE Web VERSION. Restarting the computer and trying to log in again usually solves this kind of problem.

Maybe you want to see：

How Mixdesk improves the experience of the LINE Web version

Mixdesk can centralize customer messages from all channels into a unified workbench, and enterprise employees only need to be in one interface.View, reply, and manage multiple platformsFor customer consultation, there is no need to switch back and forth between various platforms, which significantly improves work efficiency.

Mixdesk Through its powerfulMulti-platform message aggregation function, TO HELP COMPANIES EFFICIENTLY manage CUSTOMER MESSAGES FROM LINE's Web VERSION and OTHER SOCIAL PLATFORMS. Usually, COMPANIES NOT ONLY RELY ON LINE in the process of COMMUNICATING with CUSTOMERS, BUT ALSO need TO manage INFORMATION from THEM at THE same time. WhatsApp、Facebook Messenger、Instagram, Telegram and other channels of news, which has brought a greater management burden to the company's customer service team.

Through SEAMLESS INTEGRATION WITH the LINE Web version, Mixdesk's AI customer service can automatically respond to a large number of common problems and REALIZE 24/7 customer service。 When A CUSTOMER INITIATES A CONSULTATION THROUGH the LINE WEB version DURING non-working hours, Mixdesk's AI customer service can quickly identify the type of question AND provide corresponding ANSWERS, such AS common product information, order inquiries, AND AFTER-sales questions.

Going one step further, Mixdesk has AI Agent capability。 In THE INTERACTION WITH LINE WEB CUSTOMERS, AI CUSTOMER SERVICE WILL CONTINUE TO LEARN THE CUSTOMER'S QUESTION PATTERNS AND PREFERENCES, SO AS TO PROVIDE A MORE ACCURATE RESPONSE. At the same time, when AI customer service cannot solve more complex problems, it can transfer the dialogue to manual customer service to ensure that customer needs can be fully processed. With the help of this function, enterprises can significantly improve the quality of customer service and customer satisfaction.