Introduction: User demand drives innovation, allowing AI agents to “settle” in your workflow
While AI technology is developing rapidly, the third-party agent platform associated with it is also reshaping enterprise service scenarios at an alarming rate!
In the past three months, we have received hundreds of feedback from corporate users：
"Diify has set up AI employees and wants to connect with Mixdesk to achieve unified management of multi-channel customers. ”
“Can conversations from different channels be automatically assigned to Coze or Diify according to business needs? ”
“Exclusive AI has been trained in Coze, hoping to combine Mixdesk's human-computer collaboration capabilities to allow AI and manual customer service to seamlessly connect to serve customers together. ”
……
These voices point directly to a demand: what enterprises need is not only AI, but also “smart gear” that can deeply integrate with the enterprise's digital ecology.
Today, we handed over the answer sheet-Mixdesk officially supports the integration of third-party agent platforms such as Coze and Diify to become the command center of AI! In the Mixdesk workbench, not only can Mix's own AI employees be used, but the self-built AI of third-party platforms can also be controlled as you want!
The evolution of Mixdesk ×Coze/Diify =1+1 ＞2
After this upgrade, the automated process you are familiar with will gain the ability of ”AI commander"：
【Feature highlights】
✅ One-click access to Coze/Diify agent
No code required, bind the AI employees you created on platforms such as Coze button and Diify in 1 minute, and immediately realize multi-channel AI integration.
✅ Call AI capabilities on demand
We have added a "assign AI employees" node to the original automation process, and customers from various channels and sources can freely configure different AI employees.
Conclusion: Your voice defines the future of Mixdesk
In Mixdesk, we uphold the principle of user first：
- Every feature update should be derived from the voice of the real scene
- Every time the product iterates, the user's voice must be "heard”
- Behind every line of code is the practice of the promise of "customer first”
If you have any suggestions, welcome to put forward. Mixdesk is committed to becoming the AI omni-channel customer service platform that understands customers best!
