Author of this article：Miya, Search engine optimization expert

At a time when instant communication has become the norm in daily communication between customers and enterprises, companies must keep up with the changing expectations of customers. As an important tool to improve the quality of customer service, increase sales conversion, and optimize the overall user experience, real-time chat software is being regarded as an essential tool by more and more companies. WithPersonalized support and instant responseWith the surge in demand, the demand for efficient and reliable real-time chat solutions has also risen.

There are many real-time chat software on the market, with different functions, integrations, and pricing plans. Choosing the right platform is often dazzling. Before making a final decision, companies need to comprehensively evaluate their business needs and customer service goals. This article will be rightMainstream real-time chat software in 2025Conduct in-depth comparisons to help companies find the most matching customer communication tools and improve customer engagement and operational efficiency.

We start from multiple dimensions such as feature richness, ease of use, system integration capabilities, pricing rationality, and customer support, combined with real user feedback and expert evaluation, to create this comprehensive and balanced guide, covering the diverse needs of start-ups and micro-enterprises to large enterprises.

Whether you are an entrepreneurial team with a limited budget and value for money, or you needAdvanced automationAnd mature companies with analytical capabilities, this guide can help you choose wisely and keep abreast of the latest trends in the industry.

How to choose the best live chat software?

Choose oneReal-time chat software suitable for enterprises, It needs to be considered comprehensively from the following key dimensions：

• Functional features
  Whether to support core requirements such as real-time messaging, multi-channel communication, intelligent robots, and file sharing.
• Ease of use
  Whether the software installation and configuration is simple, whether the interface is intuitive, and whether the customer service operation is smooth.
• Integration ability
  Can it seamlessly access CRM, help desk, e-commerce platform and marketing tools to achieve data exchange.
• Customization
  Whether to support flexible adjustment of interface, functions, and workflow to fit the corporate brand and operation process.
• Price system
  Whether the price is transparent and reasonable, and whether it provides optional programs and free trials for companies of different sizes.
• Customer support
  Is there round-the-clock responsive technical support and rich training resources to ensure the stable operation of the business?
• Safety compliance
  Whether it meets industry security standards and regulatory requirements to ensure customer data privacy and system security.

Through systematic evaluation of these factors, companies can ensure that the selected chat software truly supports business growth and customer satisfaction.

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Essential core functions of real-time chat software

successfulLive chat solutionShould have the following basic and key functions：

• Real-time messaging
  The high-speed, stable, and easy-to-operate text communication experience is the basis for instant communication between customers and customer service.
• Multi-channel support
  Integrate email, social media, SMS and other channels to achieve seamless customer interaction across platforms.
• Automatic replies and AI chatbots
  Use artificial intelligence to deal with common problems，Achieve 7×24 hours instant response, Free up manual customer service resources to process complex requests.
• File sharing function
  Support the transmission of pictures, documents, etc. directly in the chat, effectively assisting in the rapid resolution of customer problems.
• Visitor tracking and behavior analysis
  Use data to gain insight into customer behavior and preferences, optimize service strategies and customer experience.
• Customizable chat widget
  Flexibly adjust the color, font and position of the chat window to create a customer interface that highly matches the brand style.
• Integration with CRM and help desk system
  Easily call customer historical data to achievePersonalized service and accurate customer management。
• Safety compliance
  Data transmission is encrypted, stored securely, meets compliance requirements such as the GDPR, and protects customer privacy.
• Mobile optimization
  Ensure that customers and customer service staff can also use the chat function smoothly on mobile phones and tablet devices.
• Detailed reports and data insights
  Provide key indicators such as chat volume, response speed, and customer satisfaction to help continuously optimize customer service performance.

The integration of these functions ensures that the real-time chat software not only meets the current needs of the enterprise, but also has the flexibility to adapt to future business growth.

Best live chat software in 2025：

1. MixDesk -AI-driven omni-channel real-time chat solution

Product overview
MixDesk Based on advanced AI technology, supportMulti-platform message aggregation（WhatsApp、Facebook、Instagram、LINE, etc.), with speech recognition, multi-language automatic reply, and multi-modal message processing capabilities. Its intelligent robots and automated workflows improve customer service efficiency and help companies achieve a closed loop of precision marketing and service.

Ease of use
The interface is simple and friendly, the operation is smooth, and it supports quick start. Flexible configuration, support for rights management and active invitation chat functions to enhance customer engagement.

Integration ability
Support deep integration with mainstream CRM, e-commerce and marketing tools to achieveEfficient synchronization and unified management of customer data。

Customer support
Provide multi-channel professional support, timely response, and rich tutorials and help documents.

pricing
Flexible pricing according to the size and needs of the enterprise, support free trial, suitable for all kinds of enterprises.

Pros and cons
Advantages: Full-featured, powerful AI intelligence，Multi-channel aggregation, Easy to use and supports high customization.
Disadvantages: As an emerging product, some advanced features are still in rapid iteration.

2. LiveChat

Product overview
LiveChat Is a mature real-time chat solution that supportsReal-time news, multi-language, Proactive invitation and intelligent routing, suitable for global enterprises. With rich reports and analysis, it is particularly suitable for e-commerce to increase sales through chat.

Ease of use
The user interface is friendly, the installation is simple, the setup is intuitive, and it is easy for new users to get started.

Integration ability
Support the integration of Salesforce, HubSpot, Shopify, Magento and other mainstream platforms and marketing tools.

Customer support
Provide mail, telephone andLive chat support, Fast response speed and rich resources.

pricing
The starting price is US220 per customer per month, and a 14-day free trial is provided.

Pros and cons
Advantages: Powerful functions, extensive integration, and high-quality customer support.
Disadvantages: Some user feedback messages are occasionally delayed, and some CRM integrations are complicated.

3. Zendesk

Product overview
Zendesk Provide an omni-channel customer service suite, covering e-mail, chat, telephone and social messaging, support automatic ticket routing and advanced analysis, suitable for the complex needs of large enterprises.

Ease of use
Basic functions are easy to use, but advanced automation and customization take a long time to learn.

Integration ability
Support many applications and powerful apis such as Salesforce, Slack, Jira, Microsoft Teams, etc.

Customer support
Multi-channel support, basic support for a full set of meals，24/7 support, premium package only。 Support response speed is sometimes slow.

pricing
The starting price is US119 per customer service per month, and the professional version can reach US1115. It is feature-rich but the price is higher.

Pros and cons
Advantages: Omni-channel support，Powerful work order system, Enrich automation.
Disadvantages: The price is high, the learning curve is steep, and the customer support is mostly robots at the beginning.

4. Intercom

Product overview
Intercom It is a platform that integrates customer messaging and sales support, providing real-time chat, AI automation, and customer interaction management.

Ease of use
The interface is intuitive and new users can adapt quickly, but some advanced functions are complicated.

Integration ability
Support multiple integrations, flexible APIS, and extensive expansion.

Customer support
Email and live chat support are provided, but the quality of customer feedback is unstable.

pricing
The starting price is higher, starting at美元106 per month for the Essential plan.

Pros and cons
Advantages: Powerful automation and AI functions, extensive integration.
Disadvantages: The price is high, the reporting function is limited, and the quality of customer support is inconsistent.

5. Olark

Product overview
Olark Is focusedCloud real-time chat software for small and medium-sized enterprises, The function is simple and efficient.

Ease of use
Easy to operate and quick to get started，Support multi-conversation management。

Integration ability
Good integration with a variety of third-party tools.

Customer support
The support response is timely and the resources are sufficient, but some functions need to be improved.

pricing
Each seat is美元29 per month and offers a 14-day free trial.

Pros and cons
Advantages: Easy to use, affordable, suitable for small teams.
Disadvantages: Limited customization options, basic report analysis, and no mobile application.

6. LiveAgent

Product overview
LiveAgent Integrated help desk and real-time chat functions, support work orders and call centers, suitable for enterprises of all sizes.

Ease of use
The interface is intuitive, the setup is simple, and it provides a wealth of training resources.

Integration ability
Integrate mainstream CRM and multi-channel support.

Customer support
Fast response and support for multiple channels.

pricing
The starting price is 9 US dollars/customer service/month, which is cost-effective.

Pros and cons
Advantages: Full-featured, multi-channel support, and reasonable price.
Disadvantages: The interface is more complex, and mobile notifications need to be improved.

7. HubSpot CRM

Product overview
HubSpot CRM Integrated real-time chat, supports AI chatbots, and provides powerful reporting and customer management.

Ease of use
The interface is simple and easy to use, especially suitable for HubSpot ecological users.

Integration ability
Seamlessly connect to HubSpot's full set of tools, Support multi-channel communication.

Customer support
Provide multi-channel support and rich resources.

pricing
Basic features are free, and advanced features start at美元50 per user per month.

Pros and cons
Advantages: Free start, powerful integration, AI intelligent support.
Disadvantages: The price of advanced features is higher, and there are insufficient custom alerts.

List of forms：

brand	Product overview	Ease of use	Integration ability	Customer support	pricing	Pros and cons
MixDesk	AI-driven multi-platform aggregation, supports speech recognition and multi-language automatic replies, and intelligent robots improve efficiency	The interface is simple, the operation is smooth, and it supports rights management and active invitation.	Support deep integration of mainstream CRM, e-commerce, and marketing tools	Timely response from multiple channels and rich tutorial documentation	Flexible pricing, free trial	Excellent: Fully functional, powerful AI intelligence, easy to use and support customization; missing: Some advanced functions are in rapid iteration
LiveChat	Mature solution, supports multiple languages, intelligent routing, rich reports, suitable for e-commerce to increase sales	The interface is friendly, the installation is simple, and it is easy for new users to get started	Multi-platform integration such as Salesforce, HubSpot, and Shopify	Fast support for email, phone, and real-time chat	Starting at US220 per customer service month, 14-day free trial	Advantages: Powerful functions, extensive integration, and good customer support; disadvantages: Messages are occasionally delayed, and some integrations are complicated
Zendesk	Omni-channel service suite, powerful work order system, support automation and advanced analysis	Basic and easy to use, advanced automation takes a long time to learn	Salesforce, Slack, Jira and many other applications and strong APIs	Multi-channel support, 24/7 support for premium packages	Starting at美元19/month, professional version is美元115/month	Advantages: Omni-channel, powerful automation; disadvantages: high price, steep learning curve, slow support
Intercom	Customer messaging platform, integrated real-time chat and AI automation	The interface is intuitive, and some advanced functions are complex	Multiple integrations, flexible API	Email and real-time chat, support unstable quality	Starting at美元106/month	Advantages: Strong automation and AI, extensive integration; disadvantages: High price, varying support quality, limited reports
Olark	Simple real-time chat in the cloud, suitable for small and medium-sized enterprises	Easy to operate and quick to get started	Integration of multiple third-party tools	Timely response and adequate resources	29 USD/month/seat, 14-day free trial	Excellent: Easy to use and affordable, suitable for small teams; short: limited customization, basic reporting, no mobile application
LiveAgent	Integrated help desk + real-time chat, support multi-channel and call center	The interface is intuitive, the setup is simple, and the training resources are rich	Mainstream CRM, multi-channel integration	Fast response, support multi-channel	Starting at 9 USD/month	Excellent: Fully functional and cost-effective; short: the interface is complex, and mobile notifications need to be improved
HubSpot CRM	CRM integrated real-time chat, AI robot, strong reporting	Simple and easy to use, HubSpot user experience is good	Seamlessly connect to the HubSpot ecosystem and support multi-channel communication	Multi-channel support, rich resources	Free basic, premium美元50/month	Advantages: Free start, strong AI support, good integration; disadvantages: High price of advanced features, insufficient customization

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How to choose the best live chat software for you?

• Functional requirements: Determine the core needs of your business, whether it focuses on automation, analysis, or multi-channel support?
• Budget scope: Choose a cost-effective plan that suits your budget, especially focusing on the free trial period.
• Integrated ecology: ConsiderCompatibility of chat software with existing CRM, marketing and e-commerce systems。
• Ease of use and support: Ensure easy operation and perfect customer support to reduce implementation obstacles.
• Safety compliance: Pay attention to data security and compliance, and ensure the security of customer information.

Frequently asked questions

Q1: Which is the best live chat software?
Different companies have different needs. MixDesk is suitable for companies seeking multi-channel all-in-one solutions; LiveChat is fully functional and user-friendly; Zendesk is more suitable for large enterprises that require complex work orders and automation.

Q2: How do I add a live chat to the website?
After selecting the appropriate software, copy the provided code fragment and embed it in the website's HTML. Customize the chat window style and settings as needed to ensure a smooth customer experience.

Q3: Is live chat safe?
Mainstream chat software adopts advanced encryption and access control, which complies with regulations such as the GDPR to ensure data security.

Q4: Will live chat affect website performance?
Premium chat softwareIt adopts a lightweight design and is optimized for mobile terminals to minimize the loading speed of the website in exchange for higher customer engagement.

MixDesk: Not only chat software, but also your AI growth assistant

Among the many customer support live chat software，The core advantage of MixDesk is not only reflected in real-time response, but also in the behind it. AI-driven capabilities and full-link customer communication and integration capabilities。

• AI employees are online 24 hours a day, automatically answering, chasing fans, and labeling；
• Support speech recognition, picture recognition, and multilingual translation；
• All message channels are handled in one workbench to improve response efficiency；
• Visual data kanban board allows you to control customer communication dynamics at any time；
• Flexible configuration, quick actions, intelligent work order flow, support manual transfer；
• Support custom workflows to easily create a closed loop of new media customer acquisition.

Whether you are operating a private domain account or building a overseas customer service system, MixDesk allows your customers to communicateMore efficient, smarter, and more user-friendly。

(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)