{"id":2676,"date":"2024-11-13T17:48:49","date_gmt":"2024-11-13T09:48:49","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=2676"},"modified":"2024-12-27T15:15:59","modified_gmt":"2024-12-27T07:15:59","slug":"ai-customer-service-training","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/","title":{"rendered":"AI customer service training and Continuous optimization strategy: the Key to comprehensively improving service quality"},"content":{"rendered":"<p style=\"max-width:730px;margin-bottom:50px\"><em>Author of this article\uff1a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/author\/miya\/\">Miya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n\n<p>Some AI customer service \u201cIQ Online&#034; can quickly answer your questions, but some always \u201ccan&#039;t answer your questions&#034;? The difference behind this lies in the quality of training and optimization. AI customer service is not a magical tool that is \u201cready to use in one package&#034;. Its service level depends on continuous training and adjustment.<\/p>\n\n\n\n<p>Want AI customer service to become a real &#034;business expert\u201d instead of a \u201cmechanical repeater\u201d? This requires scientific training methods and optimization strategies to make it continue to learn and evolve. This article will reveal the core methods of AI customer service training and optimization for you, and share how Mixdesk can pass<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-insight\/\">Data insights<\/a>Help companies create a high-quality service experience, so that customers are satisfied and companies benefit!<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-bqte3\"><div class=\"eb-toc-container eb-toc-bqte3  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">More in this guide\uff1a<\/div><\/div><div class=\"eb-toc-wrapper\" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI Agent&quot;,&quot;text&quot;:&quot;Mixdesk AI Agent&quot;,&quot;link&quot;:&quot;mixdesk-ai-agent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u91cd\\u8981\\u6027&quot;,&quot;text&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u91cd\\u8981\\u6027&quot;,&quot;link&quot;:&quot;eb-table-content-1&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u4f18\\u5316AI\\u5ba2\\u670d\\u7cfb\\u7edf\\u7684\\u5fc5\\u8981\\u6027&quot;,&quot;text&quot;:&quot;\\u4f18\\u5316AI\\u5ba2\\u670d\\u7cfb\\u7edf\\u7684\\u5fc5\\u8981\\u6027&quot;,&quot;link&quot;:&quot;eb-table-content-2&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u57fa\\u7840\\u6846\\u67b6\\u4e0e\\u65b9\\u6cd5&quot;,&quot;text&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u57fa\\u7840\\u6846\\u67b6\\u4e0e\\u65b9\\u6cd5&quot;,&quot;link&quot;:&quot;eb-table-content-3&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5982\\u4f55\\u63d0\\u5347AI\\u5ba2\\u670d\\u7684\\u670d\\u52a1\\u8868\\u73b0\\uff1f&quot;,&quot;text&quot;:&quot;\\u5982\\u4f55\\u63d0\\u5347AI\\u5ba2\\u670d\\u7684\\u670d\\u52a1\\u8868\\u73b0\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-4&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk\\u7684AI\\u6570\\u636e\\u6d1e\\u5bdf\\uff1a\\u5982\\u4f55\\u52a9\\u529b\\u670d\\u52a1\\u6539\\u8fdb&quot;,&quot;text&quot;:&quot;Mixdesk\\u7684AI\\u6570\\u636e\\u6d1e\\u5bdf\\uff1a\\u5982\\u4f55\\u52a9\\u529b\\u670d\\u52a1\\u6539\\u8fdb&quot;,&quot;link&quot;:&quot;eb-table-content-5&quot;}]\" data-visible=\"[false,true,false,false,false,false]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Mixdesk AI Agent&quot;,&quot;value&quot;:&quot;mixdesk-ai-agent&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u91cd\\u8981\\u6027&quot;,&quot;value&quot;:&quot;ai\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u91cd\\u8981\\u6027&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;\\u4f18\\u5316AI\\u5ba2\\u670d\\u7cfb\\u7edf\\u7684\\u5fc5\\u8981\\u6027&quot;,&quot;value&quot;:&quot;\\u4f18\\u5316ai\\u5ba2\\u670d\\u7cfb\\u7edf\\u7684\\u5fc5\\u8981\\u6027&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;AI\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u57fa\\u7840\\u6846\\u67b6\\u4e0e\\u65b9\\u6cd5&quot;,&quot;value&quot;:&quot;ai\\u5ba2\\u670d\\u8bad\\u7ec3\\u7684\\u57fa\\u7840\\u6846\\u67b6\\u4e0e\\u65b9\\u6cd5&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;\\u5982\\u4f55\\u63d0\\u5347AI\\u5ba2\\u670d\\u7684\\u670d\\u52a1\\u8868\\u73b0\\uff1f&quot;,&quot;value&quot;:&quot;\\u5982\\u4f55\\u63d0\\u5347ai\\u5ba2\\u670d\\u7684\\u670d\\u52a1\\u8868\\u73b0\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;Mixdesk\\u7684AI\\u6570\\u636e\\u6d1e\\u5bdf\\uff1a\\u5982\\u4f55\\u52a9\\u529b\\u670d\\u52a1\\u6539\\u8fdb&quot;,&quot;value&quot;:&quot;mixdesk\\u7684ai\\u6570\\u636e\\u6d1e\\u5bdf\\uff1a\\u5982\\u4f55\\u52a9\\u529b\\u670d\\u52a1\\u6539\\u8fdb&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#eb-table-content-1\">The importance of AI customer service training<\/a><li><a href=\"#eb-table-content-2\">The necessity of optimizing the AI customer service system<\/a><li><a href=\"#eb-table-content-3\">Basic framework and method of AI customer service training<\/a><li><a href=\"#eb-table-content-4\">How to improve the service performance of AI customer service?<\/a><li><a href=\"#eb-table-content-5\">Mixdesk&#039;s AI Data Insights: How to Help improve Services<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>The importance of AI customer service training<\/strong><\/h2>\n\n\n\n<p>The core competence of AI customer service depends on high-quality training. The scientific training process can significantly improve the naturalness and accuracy of AI customer service dialogue, help it quickly understand customer needs and provide effective solutions. More importantly, through systematic training, AI customer service can adapt to a complex service environment with multiple languages and multiple scenarios, so as to meet the needs of customers at different stages. Especially in the global market, well-trained AI customer service can become a bridge for companies to connect customers in different languages and cultures, and win more opportunities for brands.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The necessity of optimizing the AI customer service system<\/strong><\/h2>\n\n\n\n<p>AI customer service does not operate effectively for a long time after a one-time deployment. With the continuous changes in market demand, customer behavior, and corporate products, AI customer service systems need to be continuously optimized to remain competitive.<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Responding to market changes<\/strong>: When new products are released or market policies change, AI customer service needs to quickly update the knowledge base to ensure that it can accurately respond to customer questions.<\/li>\n\n\n\n<li><strong>Improve customer experience<\/strong>: By optimizing dialogue strategies and response logic, AI customer service can provide smoother and more personalized services.<\/li>\n\n\n\n<li><strong>Reduce error rate<\/strong>: Optimizing AI customer service can help reduce false answers to complex questions and improve service reliability and customer satisfaction.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Basic framework and method of AI customer service training<\/strong><\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Data preparation: the first step in training<\/strong><\/li>\n<\/ol>\n\n\n\n<p>High-quality data is the foundation of AI training. Enterprises should collect dialogue data from real-world scenarios, including customers&#039; various ways of asking questions, language expression habits, etc., to ensure that the model can cover diverse customer needs. Data sources should be as extensive as possible, such as chat history, historical customer service work orders, customer questionnaires, etc.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Data labeling and classification<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Label the collected data to clarify customer intentions, problem types, and key information points. For example, in the e-commerce industry, you can mark categories such as \u201cproduct inquiry\u201d, \u201clogistics problem\u201d, \u201creturn and exchange request\u201d and so on. The accuracy of the labeled data directly affects the ability of the model to understand, so professionals or tools are required to process it.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Model training and tuning<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Select suitable algorithms and models (such as BERT, GPT, etc.) for training. The training process should combine the business characteristics of the enterprise and the data distribution, and continuously improve the performance of the model by adjusting the hyperparameters and optimizing the learning rate. The tuning phase requires repeated testing to ensure the stability and accuracy of the model in different scenarios.<\/p>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li><strong>Testing and on-line<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Before the model goes online, companies need to conduct a comprehensive test of AI customer service by simulating real customer scenarios to verify its accuracy in answering common questions, its ability to recognize complex questions, and the coherence of dialogue. After going online, continuously monitor the performance to ensure the stable operation of the service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How to improve the service performance of AI customer service?<\/strong><\/h2>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Continuously optimize the knowledge base<\/strong><\/li>\n<\/ol>\n\n\n\n<p>The knowledge base is the core resource of AI customer service. Regular updates to the content of the knowledge base can ensure that AI customer service maintains the ability to solve the latest problems. For example, when a company launches a new product or adjusts a service policy, add relevant information to the knowledge base in a timely manner.<\/p>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\">\n<li><strong>Real-time feedback mechanism<\/strong><\/li>\n<\/ol>\n\n\n\n<p>Use customer interaction feedback to dynamically adjust the dialogue strategy of AI customer service. For example, when customers frequently express dissatisfaction with certain types of questions, they can improve the response effect by optimizing the logic and content of the relevant answers.<\/p>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\">\n<li><strong>Apply A\/B testing<\/strong><\/li>\n<\/ol>\n\n\n\n<p>A\/B testing is a key method to evaluate the effectiveness of optimization. Enterprises can design different dialogue strategies or answer methods, and select best practices and promote them to the entire system by comparing indicators such as customer satisfaction and response time.<\/p>\n\n\n\n<p><strong><em>Maybe you want to see\uff1a<\/em><\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3513 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-training\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1336\" height=\"966\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u5982\u4f55\u901a\u8fc7AI\u8bad\u7ec3\uff0c\u8ba9\u4f60\u7684AI\u4ee3\u7406\u6210\u4e3a\u5ba2\u6237\u670d\u52a1\u7684\u8d85\u5f3a\u6218\u529b\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b.png 1336w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-300x217.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-1024x740.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-768x555.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-581x420.png 581w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-696x503.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u53ef\u4ee5\u7528MCP\u561b-1068x772.png 1068w\" sizes=\"(max-width: 1336px) 100vw, 1336px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-training\/\" target=\"_self\" >How to pass AI training to make your AI agent a super combat power for customer service<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">AI will not \u201cgrow up by itself\u201d, but under the guidance of correct AI training, it can become the most trusted member of your team.<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-training\/\">&#034;Read more&#034;<\/a><\/p><\/div><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<p><strong><em>Other issues\uff1a<\/em><\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3709 post type-post status-publish format-standard has-post-thumbnail category-ai category-cross-border tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-commonly-used-across-borders\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1384\" height=\"1030\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u8de8\u5883\u5e38\u7528\u7684AI\u5ba2\u670d\u5168\u9762\u89e3\u6790\uff1a\u9009\u578b\u6307\u5357\u4e0e\u5b9e\u6218\u5e94\u7528\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4.png 1384w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-300x223.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-1024x762.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-768x572.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-16x12.png 16w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-564x420.png 564w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-80x60.png 80w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-485x360.png 485w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-696x518.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/1-4-1068x795.png 1068w\" sizes=\"(max-width: 1384px) 100vw, 1384px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-commonly-used-across-borders\/\" target=\"_self\" >Comprehensive analysis of AI customer service commonly used across borders: Selection Guide and practical application<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-3705 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/commonly-used-ai-customer-service-tools-across-borders\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"1040\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u8de8\u5883\u5e38\u7528\u7684 AI \u5ba2\u670d\u5de5\u5177\u5168\u89e3\u6790\uff1a\u63d0\u5347\u670d\u52a1\u529b\u7684\u5173\u952e\u5f15\u64ce\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x.png 1390w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-300x224.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-1024x766.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-768x575.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-16x12.png 16w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-561x420.png 561w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-80x60.png 80w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-696x521.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/06\/WX20250611-142139@2x-1068x799.png 1068w\" sizes=\"(max-width: 1390px) 100vw, 1390px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/commonly-used-ai-customer-service-tools-across-borders\/\" target=\"_self\" >Full analysis of AI customer service tools commonly used across borders: the key engine for improving service effectiveness<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-2899 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-trends\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1106\" height=\"852\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u8d70\u5728\u524d\u6cbf\uff1a\u5173\u4e8eAI\u5ba2\u670d\u7684 5 \u4e2a\u9884\u6d4b\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b.png 1106w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-300x231.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-1024x789.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-768x592.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-16x12.png 16w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-545x420.png 545w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-696x536.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/AI\u5ba2\u670d\u7684-5-\u4e2a\u9884\u6d4b-1068x823.png 1068w\" sizes=\"(max-width: 1106px) 100vw, 1106px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-trends\/\" target=\"_self\" >At the forefront: 5 Predictions about AI Customer Service<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:50px\"><strong>Mixdesk<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-insight\/\">AI data insights<\/a>: How to help service improvement<\/strong><\/h2>\n\n\n\n<p>Mixdesk <a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-solutions\/\">AI customer service system<\/a>Driven by data, it provides in-depth optimization support for enterprises through powerful AI data insight capabilities. Its main functions include\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time data analysis<\/strong>: Mixdesk can quickly capture key issues in customer interaction and help companies identify common service pain points through data reports.<\/li>\n\n\n\n<li><strong>Automatic optimization suggestions<\/strong>: Based on the data analysis results, Mixdesk will generate optimization suggestions, such as which knowledge base entries need to be updated and which dialogue strategies need to be improved.<\/li>\n\n\n\n<li><strong>Multi-dimensional report<\/strong>: Mixdesk provides multi-dimensional data reports such as customer satisfaction, response time, and problem resolution rate to help companies comprehensively evaluate the performance of AI customer service.<\/li>\n<\/ul>\n\n\n\n<p>Through Mixdesk, enterprises can not only continuously optimize the performance of AI customer service, but also keep the quality of service ahead of market demand. Whether it is a start-up or a global organization, Mixdesk is<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent\/\">AI customer service<\/a>The best choice for optimization.<\/p>","protected":false},"excerpt":{"rendered":"<p>Want AI customer service to become a true \"business expert\" rather than a \"mechanical tape recorder\"? This requires scientific training methods and optimization strategies to enable it to keep learning and evolving.<\/p>","protected":false},"author":5,"featured_media":2677,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[45],"tags":[111],"class_list":{"0":"post-2676","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-ai-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk<\/title>\n<meta name=\"description\" content=\"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk\" \/>\n<meta property=\"og:description\" content=\"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/\" \/>\n<meta property=\"og:site_name\" content=\"Blog | Mixdesk\" \/>\n<meta property=\"article:published_time\" content=\"2024-11-13T09:48:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-12-27T07:15:59+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"862\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Marshall\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marshall\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/\",\"url\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/\",\"name\":\"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk\",\"isPartOf\":{\"@id\":\"https:\/\/mixdesk.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png\",\"datePublished\":\"2024-11-13T09:48:49+00:00\",\"dateModified\":\"2024-12-27T07:15:59+00:00\",\"author\":{\"@id\":\"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/1e3620e1cbcfb15781e13469e178b719\"},\"description\":\"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002\",\"breadcrumb\":{\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage\",\"url\":\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png\",\"contentUrl\":\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png\",\"width\":1280,\"height\":862},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"\u9996\u9875\",\"item\":\"https:\/\/mixdesk.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/mixdesk.com\/blog\/#website\",\"url\":\"https:\/\/mixdesk.com\/blog\/\",\"name\":\"Blog | Mixdesk\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/mixdesk.com\/blog\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/1e3620e1cbcfb15781e13469e178b719\",\"name\":\"Marshall\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/499577627d38ca7a52a27b86d21c2eac?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/499577627d38ca7a52a27b86d21c2eac?s=96&d=mm&r=g\",\"caption\":\"Marshall\"},\"url\":\"https:\/\/mixdesk.com\/blog\/en\/author\/fupengyu\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk","description":"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/","og_locale":"en_US","og_type":"article","og_title":"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk","og_description":"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002","og_url":"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/","og_site_name":"Blog | Mixdesk","article_published_time":"2024-11-13T09:48:49+00:00","article_modified_time":"2024-12-27T07:15:59+00:00","og_image":[{"width":1280,"height":862,"url":"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png","type":"image\/png"}],"author":"Marshall","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Marshall","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/","url":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/","name":"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e - Blog | Mixdesk","isPartOf":{"@id":"https:\/\/mixdesk.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage"},"image":{"@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage"},"thumbnailUrl":"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png","datePublished":"2024-11-13T09:48:49+00:00","dateModified":"2024-12-27T07:15:59+00:00","author":{"@id":"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/1e3620e1cbcfb15781e13469e178b719"},"description":"\u60f3\u8ba9AI\u5ba2\u670d\u6210\u4e3a\u771f\u6b63\u7684\u201c\u4e1a\u52a1\u5c0f\u80fd\u624b\u201d\uff0c\u800c\u4e0d\u662f\u201c\u673a\u68b0\u590d\u8bfb\u673a\u201d\uff1f\u8fd9\u5c31\u9700\u8981\u901a\u8fc7\u79d1\u5b66\u7684\u8bad\u7ec3\u65b9\u6cd5\u548c\u4f18\u5316\u7b56\u7565\uff0c\u8ba9\u5b83\u4e0d\u65ad\u5b66\u4e60\u548c\u8fdb\u5316\u3002","breadcrumb":{"@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#primaryimage","url":"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png","contentUrl":"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png","width":1280,"height":862},{"@type":"BreadcrumbList","@id":"https:\/\/mixdesk.com\/blog\/ai-customer-service-training\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"\u9996\u9875","item":"https:\/\/mixdesk.com\/blog\/"},{"@type":"ListItem","position":2,"name":"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e"}]},{"@type":"WebSite","@id":"https:\/\/mixdesk.com\/blog\/#website","url":"https:\/\/mixdesk.com\/blog\/","name":"Blog | Mixdesk","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/mixdesk.com\/blog\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/1e3620e1cbcfb15781e13469e178b719","name":"Marshall","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/mixdesk.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/499577627d38ca7a52a27b86d21c2eac?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/499577627d38ca7a52a27b86d21c2eac?s=96&d=mm&r=g","caption":"Marshall"},"url":"https:\/\/mixdesk.com\/blog\/en\/author\/fupengyu\/"}]}},"_links":{"self":[{"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/posts\/2676"}],"collection":[{"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/comments?post=2676"}],"version-history":[{"count":2,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/posts\/2676\/revisions"}],"predecessor-version":[{"id":2698,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/posts\/2676\/revisions\/2698"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/media\/2677"}],"wp:attachment":[{"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/media?parent=2676"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/categories?post=2676"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mixdesk.com\/blog\/en\/wp-json\/wp\/v2\/tags?post=2676"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}