{"id":2977,"date":"2025-01-26T14:08:46","date_gmt":"2025-01-26T06:08:46","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=2977"},"modified":"2025-03-10T17:27:11","modified_gmt":"2025-03-10T09:27:11","slug":"ai-agent-and-customer-service","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/ai-agent-and-customer-service\/","title":{"rendered":"Generative AI and the Customer service industry: Opportunity or Challenge?"},"content":{"rendered":"<p style=\"max-width:730px;margin-bottom:20px\"><em>Author of this article\uff1a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/author\/miya\/\">Miya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-bqte3\"><div class=\"eb-toc-container eb-toc-bqte3  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of contents\uff1a<\/div><\/div><div class=\"eb-toc-wrapper\" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI Agent&quot;,&quot;text&quot;:&quot;Mixdesk AI Agent&quot;,&quot;link&quot;:&quot;mixdesk-ai-agent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5982\\u4f55\\u5f71\\u54cd\\u5ba2\\u6237\\u670d\\u52a1\\uff1f&quot;,&quot;text&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5982\\u4f55\\u5f71\\u54cd\\u5ba2\\u6237\\u670d\\u52a1\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-1&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5bf9\\u5ba2\\u6237\\u670d\\u52a1\\u7684\\u597d\\u5904&quot;,&quot;text&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5bf9\\u5ba2\\u6237\\u670d\\u52a1\\u7684\\u597d\\u5904&quot;,&quot;link&quot;:&quot;eb-table-content-2&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u52a0\\u6301\\uff0cMixdesk\\u8d4b\\u80fd\\u667a\\u80fd\\u5ba2\\u6237\\u670d\\u52a1&quot;,&quot;text&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u52a0\\u6301\\uff0cMixdesk\\u8d4b\\u80fd\\u667a\\u80fd\\u5ba2\\u6237\\u670d\\u52a1&quot;,&quot;link&quot;:&quot;eb-table-content-3&quot;}]\" data-visible=\"[false,true,false,false,false,false]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Mixdesk AI Agent&quot;,&quot;value&quot;:&quot;mixdesk-ai-agent&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5982\\u4f55\\u5f71\\u54cd\\u5ba2\\u6237\\u670d\\u52a1\\uff1f&quot;,&quot;value&quot;:&quot;\\u751f\\u6210\\u5f0fai\\u5982\\u4f55\\u5f71\\u54cd\\u5ba2\\u6237\\u670d\\u52a1\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u5bf9\\u5ba2\\u6237\\u670d\\u52a1\\u7684\\u597d\\u5904&quot;,&quot;value&quot;:&quot;\\u751f\\u6210\\u5f0fai\\u5bf9\\u5ba2\\u6237\\u670d\\u52a1\\u7684\\u597d\\u5904&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;\\u751f\\u6210\\u5f0fAI\\u52a0\\u6301\\uff0cMixdesk\\u8d4b\\u80fd\\u667a\\u80fd\\u5ba2\\u6237\\u670d\\u52a1&quot;,&quot;value&quot;:&quot;\\u751f\\u6210\\u5f0fai\\u52a0\\u6301\\uff0cmixdesk\\u8d4b\\u80fd\\u667a\\u80fd\\u5ba2\\u6237\\u670d\\u52a1&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#eb-table-content-1\">How does generative AI affect customer service?<\/a><li><a href=\"#eb-table-content-2\">The benefits of generative AI for customer service<\/a><li><a href=\"#eb-table-content-3\">With the blessing of generative AI, Mixdesk empowers intelligent customer service<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<p style=\"margin-top:60px\"><strong>Why is generative AI important?<\/strong><\/p>\n\n\n\n<p>Although many people still maintain a certain degree of suspicion about generative AI, there is no doubt that it has the potential to make extraordinary achievements.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h1 class=\"wp-block-heading\">\u201cIt is expected that in the next year, investment in AI will grow by more than 300%. \u201d<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forrester<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>Its ability to quickly create novel and impressive content has further promoted the development of creativity and innovation-and promoted the boundaries of human imagination in the fields of art, music, literature, etc. It is precisely because it can generate a large amount of content so quickly and has personalized characteristics that it can be used in many industries such as marketing, e-commerce and entertainment.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent\/\">Generative AI<\/a><\/strong>The ability to simulate real-world scenarios makes it a very valuable tool in scientific research, engineering, and risk assessment. It can also suggest new molecular structures, simulate protein folding and other complex biological processes, thereby promoting medical and scientific progress.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h1 class=\"wp-block-heading\">\u201cBy 2024, more than 100 million people in the United States will use it.<strong>Generative AI<\/strong>\u3002 By 2025, this number is expected to reach 116.9 million. \u201d<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Hootsuite<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p><strong>Generative AI<\/strong>in<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-insight\/\">Data enhancement<\/a>, AI research, data interpolation and denoising also play an important role.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-color has-link-color wp-elements-3cf1cbcd45e31a18d9d5eb137a4029ee\" style=\"color:#00da5d\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/intelligent-customer-service\/\"><strong>How does generative AI affect customer service?<\/strong><\/a><\/h2>\n\n\n\n<p>People speculate that AI is about to fundamentally change the way we do business. In the field of customer service, the impact of AI has already emerged. By 2024, the global chatbot market will reach US9994 million.<\/p>\n\n\n\n<p>As leaders and employees of customer service, you may still be confused about how generative AI affects your customer service organization or your role in the team, which is completely understandable. We are here to help you sort out these questions and break the misunderstanding that AI will replace your work.<\/p>\n\n\n\n<p>Although generative AI will take over some customer support tasks like previous AI versions, it also paves the way for new opportunities. Instead of weakening the role of customer service professionals, generative AI will increase the importance of labor input.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<h1 class=\"wp-block-heading\">&#034;68% of employees said that generative AI will help them better serve their customers. \u201d<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Salesforce<\/li>\n<\/ul>\n<\/blockquote>\n\n\n\n<p>When generative AI works harmoniously with the customer service team, wonderful things happen: you can do it with minimal labor costs.<a href=\"https:\/\/mixdesk.com\/blog\/en\/automation\/\">Automatically resolve customer service issues<\/a>\u3002<\/p>\n\n\n\n<p>This not only provides opportunities for customer support teams, but actually promotes their career development, from traditional customer service representatives to robot administrators, or from customer support advocates to conversational AI experts.<\/p>\n\n\n\n<p>Here&#039;s how to transition to an AI-first way of working and ensure that AI can continue to develop with investment and structural adjustments in customer service teams\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Stage 1: Deployment<\/strong><\/h3>\n\n\n\n<p>Generative AI can grab support documents and use existing content to automatically create and provide answers to answer customer questions, eliminating the need for manual training. This allows the customer service team to start dialectical AI within a few hours instead of a few weeks, allowing employees to focus more on identifying more automation opportunities, building operational processes, optimizing, and reviewing conversation records.<\/p>\n\n\n\n<p>This means you no longer need a technician to build automation or robotics systems. On the contrary, the best performing employees can be transformed into \u201cBot specialists\u201d (Bot Specialist). Give robotics experts the necessary tools to help them promote their careers-train and deploy AI chatbots to support channels, and establish automated customer experience (ACX) benchmarks and KPIs.<\/p>\n\n\n\n<p>To ensure success in this initial stage, please make sure that the following three points are in place\uff1a<\/p>\n\n\n\n<p><strong>personnel\uff1a<\/strong>Let \u201crobotics experts&#034; join the team and introduce them to a wider range of<a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-customer-service-system\/\">Customer service organization<\/a>, As an AI chatbot partner, is responsible for training and deploying chatbots, and also learns from partners&#039; best practice recommendations and generative AI expertise.<\/p>\n\n\n\n<p>Partners include\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Customer support leader<\/strong>: The robot expert will report to the customer support leader and be specifically responsible for the implementation and content management of the AI chatbot.<\/li>\n\n\n\n<li><strong>Education team<\/strong>: The education team is a key stakeholder in the content management of the knowledge base, and it needs to collaborate with robotics experts to ensure the accuracy and consistency of the content.<\/li>\n\n\n\n<li><strong>Product\/Engineering team<\/strong>: Work with product and engineering teams to ensure that chatbots are integrated and embedded in the website to provide a seamless user experience.<\/li>\n<\/ul>\n\n\n\n<p>By clarifying the cooperative roles and responsibilities of all parties, ensure that AI chatbots can be efficiently deployed and continuously optimized, and promote collaboration between teams to promote the organization&#039;s progress in the field of AI-driven customer service.<\/p>\n\n\n\n<p><strong>technology\uff1a<\/strong>Connect the generative AI chatbot to the proxy platform and knowledge base tools to ensure unimpeded data flow and improve the response quality and accuracy of the chatbot.<\/p>\n\n\n\n<p><strong>strategy\uff1a<\/strong>The implementation of generative AI requires a solid and consistent strategy. Here are the steps that \u201drobot experts&#034; can follow\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Check the knowledge base documentation<\/strong>: Ensure that all knowledge base content is accurate, up-to-date, and optimized for generative AI. The content should be concise and clear, adapted to the needs of AI chatbot processing.<\/li>\n\n\n\n<li><strong>Set up weekly meetings with the education team<\/strong>: Conduct regular weekly inspections to identify and resolve content gaps or optimization opportunities in chatbot transcription to ensure that chatbots continue to evolve.<\/li>\n\n\n\n<li><strong>Set quarterly goals<\/strong>: Set quarterly goals for generative AI implementation based on the OKR (key achievement goals) of customer service, and specify specific results that need to be achieved, such as improving problem solving rates or reducing customer response times.<\/li>\n\n\n\n<li><strong>Provide monthly reports<\/strong>: Provide regular reports on the achievement of goals to the manager, and feedback on the gap between the actual results and the goals in order to make adjustments and improvements.<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cover aligncenter has-small-font-size\" style=\"min-height:237px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center is-image-fill has-background\" style=\"background-color:#70d28961;font-size:29px;grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png);background-position:50% 50%\"><img decoding=\"async\" width=\"1024\" height=\"659\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png\" alt=\"\" class=\"wp-image-2643 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-300x193.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-768x494.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1536x989.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-653x420.png 653w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-696x448.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1068x687.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1.png 1616w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-left has-white-color has-text-color\" style=\"font-size:12px\">Based on LLMs, Mixdesk empowers a more powerful AI agent, online 7\u00d724 hours, to accurately respond to every customer demand. Through the intelligent drive of generative AI, Mixdesk can tailor marketing and service scenarios for enterprises to comprehensively improve the efficiency of customer interaction. Whether it is automated customer service, accurate customer portrait analysis, or complex problem handling, Mixdesk can provide efficient and personalized solutions in real time to help companies achieve sustainable growth.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-fill\" style=\"font-size:14px\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/app.mixdesk.com\/signup\/account_info?utm_source=blog\" style=\"border-radius:13px;background-color:#00da5d\">Start free trial<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Stage 2: Learning<\/strong><\/h3>\n\n\n\n<p>After the preliminary setup is completed\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/intelligent-customer-service-solutions\/\">AI chatbot<\/a>After it is put into use, the next step is to start paying attention to the robot&#039;s<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-insight\/\">Analyze data and insights<\/a>\u3002 At the same time, more in-depth integration is carried out to promote the automation of complex operations and improve the automation solution rate.<\/p>\n\n\n\n<p>As generative AI can not only generate content, but also help improve and create different variants of content, an employee in the role of a Bot Specialist may be promoted to a Bot Manager or work with a Bot Manager. The robot manager will continue to focus on AI chatbots and content optimization. They will spend time writing higher-value automated processes and ensure that the content is continuously consistent and in line with the brand&#039;s style.<\/p>\n\n\n\n<p>In addition, the robot manager also needs to work closely with the education team, engineering team, and product team to report customer problems, trends, and propose solutions. They will also be responsible for the integration with the CRM system and connect the generative AI chatbot to other software systems required through the API interface.<\/p>\n\n\n\n<p>The goal of the robot is to configure the chatbot as the main<a href=\"https:\/\/mixdesk.com\/blog\/en\/omnichannel\/\">Customer support channels<\/a>\u3002 To this end, they need to share AI insights with other teams in the company, let them think about how to use this data, and help the company transform to AI-first (with AI as the core).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Stage 3: Improvement<\/strong><\/h3>\n\n\n\n<p>In the third stage, the ACX supervisor will take the lead in promoting this project, aligning with the leaders of various departments of the company, and promote the prioritization of customer needs to influence core business decisions. They will gain an in-depth understanding of the strategy of AI chatbots to ensure that they make full use of machine learning, while the team can effectively integrate AI guidance and continuously expand AI capabilities in customer service.<\/p>\n\n\n\n<p>The ACX supervisor will be responsible for the planning and implementation of new support projects, the formulation of a long-term automation roadmap, and cross-departmental coordination to feed customer insights back to the business development team. At the same time, as they focus on high-level KPIs and increase the importance of customer service organizations in the company, AI will automate complex scenarios and use customer data to make accurate decisions in real time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/mixdesk-ai-agent\/\">The benefits of generative AI for customer service<\/a><\/strong><\/h2>\n\n\n\n<p>Generative AI can improve the customer experience at an unprecedented speed while improving the efficiency of the enterprise.<\/p>\n\n\n\n<p>AI-driven chatbots can quickly and accurately understand heterogeneous data from different sources, such as customer service records or feedback surveys, and can meet the speed and scale required during rapid growth. For customers, this means providing fast and consistent support around the clock. Here are some additional benefits\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reduce operating costs<\/li>\n\n\n\n<li>Provide personalized recommendations and solutions based on customer data<\/li>\n\n\n\n<li>Processing more queries on a large scale<\/li>\n\n\n\n<li>Conduct data analysis to gain insights<\/li>\n\n\n\n<li>Support multiple languages<\/li>\n<\/ul>\n\n\n\n<p>Generative AI can instantly generate customer insight reports to ensure that no inquiries, conversations, complaints, or suggestions are missed or ignored. The clear visibility of this data enables senior managers to re-establish contact with customers, and the closed-loop feedback mechanism connects the customer experience (CX) team and the customer more closely than ever before.<\/p>\n\n\n\n<p><strong>Maybe you want to see\uff1a<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3515 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1658\" height=\"1098\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u4ee3\u7406\u4eba\u5de5\u667a\u80fd\u4e0d\u662f\u672a\u6765\uff0c\u5b83\u5df2\u7ecf\u5b58\u5728\uff01\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848.png 1658w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-300x199.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1024x678.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-768x509.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1536x1017.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-634x420.png 634w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-696x461.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1068x707.png 1068w\" sizes=\"(max-width: 1658px) 100vw, 1658px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\" target=\"_self\" >Agent artificial intelligence is not the future, it already exists!<\/a><\/h2>\n\n<div class=\"wp-block-post-excerpt\"><p class=\"wp-block-post-excerpt__excerpt\">Agent-based artificial intelligence, that is, AI capable of autonomous reasoning, action and learning, is no longer a dream five years from now; it has already played a role in reality.<\/p><p class=\"wp-block-post-excerpt__more-text\"><a class=\"wp-block-post-excerpt__more-link\" href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\">&#034;Read more&#034;<\/a><\/p><\/div><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<p><strong>Other issues\uff1a<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul style=\"color:#00da5d;\" class=\"has-link-color wp-elements-3b7222abcd7d1ce47781ba7e86002e74 wp-block-post-template has-text-color is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-2673 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex wp-elements-3b7222abcd7d1ce47781ba7e86002e74\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-options\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1392\" height=\"926\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177\uff1f\u5168\u9762\u6307\u5357\u4e0e\u63a8\u8350\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177.png 1392w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-300x200.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-1024x681.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-768x511.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-631x420.png 631w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-696x463.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u5982\u4f55\u9009\u62e9\u9002\u5408\u4f01\u4e1a\u7684AI\u5ba2\u670d\u5de5\u5177-1068x710.png 1068w\" sizes=\"(max-width: 1392px) 100vw, 1392px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 class=\"wp-block-post-title\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-options\/\" target=\"_self\" >How to choose the AI customer service tool suitable for the enterprise? Comprehensive guide and recommendations<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-2670 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex wp-elements-3b7222abcd7d1ce47781ba7e86002e74\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-value\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1474\" height=\"926\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c\uff1a\u4e1a\u52a1\u589e\u957f\u7684\u5fc5\u5907\u5de5\u5177\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c.png 1474w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-300x188.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-1024x643.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-768x482.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-669x420.png 669w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-696x437.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u7cfb\u7edf\u7684\u5168\u9762\u4ef7\u503c-1068x671.png 1068w\" sizes=\"(max-width: 1474px) 100vw, 1474px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 class=\"wp-block-post-title\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-value\/\" target=\"_self\" >The comprehensive value of AI customer service system: an essential Tool for Business Growth<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><li class=\"wp-block-post post-2676 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex wp-elements-3b7222abcd7d1ce47781ba7e86002e74\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"862\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565\uff1a\u5168\u9762\u63d0\u5347\u670d\u52a1\u8d28\u91cf\u7684\u5173\u952e\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565.png 1280w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-300x202.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-1024x690.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-768x517.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-624x420.png 624w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-696x469.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u5ba2\u670d\u8bad\u7ec3\u4e0e\u6301\u7eed\u4f18\u5316\u7b56\u7565-1068x719.png 1068w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 class=\"wp-block-post-title\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/\" target=\"_self\" >AI customer service training and Continuous optimization strategy: the Key to comprehensively improving service quality<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"margin-top:50px\"><strong>Generative AI blessing\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/\">Mixdesk<\/a>Enable smart customer service<\/strong><\/h2>\n\n\n\n<p>With the empowerment of generative AI, customer service is entering a new era of efficiency and intelligence. and <strong>Mixdesk AI Agent<\/strong> Then use this technical ability to the extreme. Through the support of the large language model, Mixdesk can not only answer customer questions in real time, but also deeply understand customer needs and provide personalized service suggestions to make every interaction more efficient and intimate.<\/p>\n\n\n\n<p>Mixdesk&#039;s generative AI capabilities are also reflected in<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-insight\/\">Data insights<\/a>with<a href=\"https:\/\/mixdesk.com\/blog\/en\/automation\/\">Automated workflow<\/a>on. From quickly generating multi-dimensional reports to optimizing the conversion funnel, Mixdesk provides enterprises with full-chain support from content generation to process management. By aggregating multiple channels and realizing natural dialogue in multiple languages, Mixdesk helps companies reach customers in a smarter way and promote the continuous growth of global business.<\/p>\n\n\n\n<p><em>(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--df7f5da9dccf019f0baf71ff7eea6e01\"><a class=\"wp-block-button__link wp-element-button\"><strong>WhatsApp\uff1a<\/strong>852 51076652<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--ce782eb3abf04df7c4b2ec398a9078dd\"><a class=\"wp-block-button__link wp-element-button\">LINE ID\uff1amixdesk<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--a77da0f19c4c934c7b1ff8257277870e\"><a class=\"wp-block-button__link wp-element-button\">WeChat\uff1a MIX_Pika77<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>With the empowerment of generative AI, customer service is entering a new era of efficiency and intelligence.<\/p>","protected":false},"author":5,"featured_media":2981,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[45],"tags":[102,111],"class_list":{"0":"post-2977","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-ai-agent","9":"tag-ai-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - 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