{"id":3441,"date":"2025-03-19T10:41:29","date_gmt":"2025-03-19T02:41:29","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=3441"},"modified":"2025-06-20T16:56:02","modified_gmt":"2025-06-20T08:56:02","slug":"k-customer","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/k-customer\/","title":{"rendered":"The AI customer service transformation of the world&#039;s leading cryptocurrency exchange, using Mixdesk instead of Zendesk, has drastically reduced its overall cost by 1.5 times!"},"content":{"rendered":"<p><em>Author of this article\uff1a<a href=\"https:\/\/mixdesk.com\/blog\/en\/?s=Marshall\">Marshall<\/a>, MIXDESK Overseas Research Institute<\/em><\/p>\n\n\n\n<h1 class=\"wp-block-heading\">Introduction<\/h1>\n\n\n\n<p>K\u53f8\u662f\u5168\u7403\u5934\u90e8<a href=\"https:\/\/www.mytokencap.com\/zh\/exchange-rankings\/all\/1\/\">\u6570\u5b57\u8d27\u5e01\u4ea4\u6613\u6240<\/a>\uff0c\u65e5\u5747\u4ea4\u6613\u767e\u4ebf\u89c4\u6a21\uff0c\u652f\u6301600+\u79cd\u52a0\u5bc6\u8d27\u5e01\u4ea4\u6613\uff0c\u6bcf\u65e5\u5ba2\u670d\u54a8\u8be2\u91cf\u9ad8\u8fbe10000\u6b21\u3002\u6b64\u524d\u957f\u671f\u4f9d\u8d56\u4f20\u7edf\u5ba2\u670d\u7cfb\u7edf<a href=\"http:\/\/zendesk.com\">Zendesk<\/a>\uff0c\u4f46\u9762\u4e34\u8bf8\u591a\u75db\u70b9\u3002<\/p>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Drivers of transformation: the three core bottlenecks of the traditional customer service system<\/strong><\/h1>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1553\" height=\"874\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1.png\" alt=\"\" class=\"wp-image-3446\" style=\"width:766px;height:auto\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1.png 1553w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-300x169.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-1024x576.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-768x432.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-1536x864.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-18x10.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-746x420.png 746w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-696x392.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-6-edited-1-1068x601.png 1068w\" sizes=\"(max-width: 1553px) 100vw, 1553px\" \/><\/figure>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>High cost\uff1a<\/strong>The monthly fee for Zendesk is 140,000 yuan, and even after using Zendesk, the manual customer service team of Company K is still as high as 24 people, and the overall cost remains high.<\/li>\n\n\n\n<li><strong>Response lag\uff1a<\/strong>Zendesk customer service support response is delayed, and the work order processing mechanism leads to a problem resolution cycle of up to 5-7 days, which affects the customer experience and platform reputation.<\/li>\n\n\n\n<li><strong>Insufficient functional adaptation\uff1a<\/strong>It lacks the functional characteristics of the special needs of the cryptocurrency industry, and does not support multi-end collaboration and privatization deployment capabilities.<\/li>\n<\/ol>\n\n\n\n<p>2024\u5e749\u6708\uff0cK\u53f8\u5728\u7ecf\u8fc7\u591a\u65b9\u5ba2\u670d\u7cfb\u7edf\u5bf9\u6bd4\u540e\uff0c\u6bc5\u7136\u51b3\u7136\u9009\u62e9\u4e86<a href=\"http:\/\/mixdesk.com\/blog\/en\/\">Mixdesk<\/a>\u7684\u4e13\u5bb6\u7248\u7cfb\u7edf\uff0c\u4eba\u529b\u6210\u672c\u8282\u770185%\uff0c\u6708\u8d39\u6210\u672c\u964d\u4f4e90%\uff01\u4e0b\u9762\u6211\u4eec\u6765\u8be6\u7ec6\u770b\u770b K \u53f8\u7684\u5177\u4f53\u5e94\u7528\u8fc7\u7a0b\u3002<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Application 1: AI takes over 90% of high-frequency consulting<\/strong><\/h1>\n\n\n\n<p><strong>Pain points of Division K\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4eba\u5de5\u82b1\u8d39\u5927\u91cf\u65f6\u95f4\u91cd\u590d\u5904\u7406\u6807\u51c6\u5316\u95ee\u9898\uff0c\u5982\uff1a<a href=\"https:\/\/www.tassure.com\/zh-hans\/%E4%BB%80%E4%B9%88%E6%98%AFkyc%EF%BC%9F%E5%9C%A8%E6%96%B0%E5%8A%A0%E5%9D%A1%E6%B3%A8%E5%86%8C%E5%85%AC%E5%8F%B8%E6%97%B6%EF%BC%8C%E5%AE%83%E4%B8%BA%E4%BD%95%E5%A6%82%E6%AD%A4%E9%87%8D%E8%A6%81\/\">KYC\u8ba4\u8bc1<\/a>\u3001\u7528\u6237\u534f\u8bae\u3001\u4ea4\u6613\u5956\u91d1\u9886\u53d6\u3001\u5f3a\u5e73\u89e6\u53d1\u7b49\uff0c\u5bfc\u81f4\u65e5\u57476\u5c0f\u65f6\u6709\u6548\u4eba\u529b\u6d6a\u8d39<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent\/\"><strong>Mixdesk Game-breaking solution<\/strong>\uff1a<\/a><\/p>\n\n\n\n<p>Help Company K build common problems into a dedicated knowledge base document for AI to learn, covering 8 categories of 300+ standard scenarios such as transaction rules, account management, and technical operations, and finally realize AI&#039;s independent reception of customers!<\/p>\n\n\n\n<p><strong>result\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The daily processing volume of conversations is 10,000+, and the independent AI resolution rate is 90%, saving more than 6 hours of labor time per day.<\/li>\n\n\n\n<li>AI second-level response, 7*24h online reception, customer satisfaction reached 98%.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-1024x576.png\" alt=\"\" class=\"wp-image-3447\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-1024x576.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-300x169.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-768x432.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-1536x864.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-18x10.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-747x420.png 747w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-696x392.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7-1068x601.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-7.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Application 2: Global service upgrade, seamless communication in 32+ languages<\/strong><\/h1>\n\n\n\n<p><strong>Pain points of Division K\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company K has customers in all regions of the world, and customers in up to 32 languages need services.<\/li>\n\n\n\n<li>Manual customer service needs to rely on third-party translation software, which is not only slow to reply, but also has a high error rate of translation software.<\/li>\n\n\n\n<li>Traditional AI can only speak one language, and the monolingual customer service system makes communication difficult.<\/li>\n<\/ul>\n\n\n\n<p><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent\/\"><strong>Mixdesk solution<\/strong>\uff1a<\/a><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mixdesk Super AI Employee\uff1a<\/strong>Through Mix AI, people set custom restrictions on AI, requiring it to communicate according to the customer&#039;s browser language or the user&#039;s conversation language, so that AI can automatically communicate with customers at the silky native language level.<\/li>\n\n\n\n<li><strong>Manual response\uff1a<\/strong>Mix \u91c7\u7528\u5c06 <a href=\"https:\/\/www.wsj.com\/video\/china\/90422E15-E366-48A0-8192-5D0CEC4CCB25.html?mod=WSJvidctr_upnext_pos1\">Google \u7ffb\u8bd1<\/a>\u5185\u6838\u6df1\u5ea6\u96c6\u6210\uff0cK \u53f8\u7684\u4eba\u5de5\u5ba2\u670d\u5728\u5de5\u4f5c\u53f0\u5185\u5c31\u80fd\u5b9e\u73b0\u6beb\u79d2\u7ea7\u53cc\u8bed\u4e92\u8bd1\uff01<\/li>\n<\/ul>\n\n\n\n<p><strong>result\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An average of 5 rounds of dialogue can solve customer problems.<\/li>\n\n\n\n<li>Global customer service efficiency increased by 200%.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"627\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-1024x627.png\" alt=\"\" class=\"wp-image-3448\" style=\"width:581px;height:auto\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-1024x627.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-300x184.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-768x470.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-686x420.png 686w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-696x426.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8-1068x654.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-8.png 1130w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Application 3: Man-machine collaboration is extremely silky, and complex problems are seamlessly transferred<\/strong><\/h1>\n\n\n\n<p><strong>Pain points of Division K<\/strong>\uff1a<\/p>\n\n\n\n<p>Some customer problems in the cryptocurrency industry are complex, such as sudden account abnormalities, transaction bonus collection, software bugs and other scenarios, which must be solved manually. Originally, the customer service of K company had to manually identify the transfer needs, resulting in missed many urgent customer problems and low customer service satisfaction.<\/p>\n\n\n\n<p><strong>Mixdesk solution<\/strong>\uff1a<\/p>\n\n\n\n<p>Mix AI can analyze customer semantics, automatically mark 13 service scenarios such as transaction, recharge, consultation, and KYC, and automatically transfer the specified scenarios to manual experts in the corresponding field. At the end of the final dialogue, the automated workflow will send an invitation to comment message, invite customers to evaluate, realize a closed loop of service, and precipitate service data in the Mix data system to continuously optimize the service system.<\/p>\n\n\n\n<p><strong>result\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The division of labor of the manual customer service team has improved, and the efficiency has increased by more than 50%.<\/li>\n\n\n\n<li>Customer satisfaction increased to 98%.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-1024x1024.png\" alt=\"\" class=\"wp-image-3449\" style=\"width:583px;height:auto\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-1024x1024.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-300x300.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-150x150.png 150w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-768x768.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-1536x1536.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-12x12.png 12w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-420x420.png 420w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-696x696.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9-1068x1068.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/image-9.png 1680w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h1 class=\"wp-block-heading\"><strong>Application 4: Privatization deployment, adapted to special scenarios of cryptocurrency<\/strong><\/h1>\n\n\n\n<p><strong>Pain points of Division K<\/strong>\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Company K has multiple customer message portals such as the app side and the Web side. The confusion of multi-end user identification led to more than 50% of repeated communication.<\/li>\n\n\n\n<li>Company K needs to customize the vision of the chat interface and embed the corporate LOGO to reflect the professionalism of the brand.<\/li>\n\n\n\n<li>The cryptocurrency industry has extremely high requirements for information confidentiality, and it needs to be privatized and deployed to ensure information security.<\/li>\n<\/ul>\n\n\n\n<p><strong>Mixdesk solution<\/strong>\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>User ID global access\uff1a<\/strong>The Mix development team uses the user ID of Company K as the main information identification clue to open up multi-terminal message records, and there is no duplication of communication.<\/li>\n\n\n\n<li><strong>Brand customized interface<\/strong>: The Mix team designed an exclusive UI for K company&#039;s brand and product tone, and customized the brand logo and theme color for the chat window.<\/li>\n\n\n\n<li><strong>Privatization deployment promotion<\/strong>: The Mix team is actively negotiating with K Division for the development and deployment of proprietary functions to meet the important needs of K division for data privacy localization.<\/li>\n<\/ul>\n\n\n\n<p><strong>result\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>K Division brand professionalism has been greatly improved<\/li>\n\n\n\n<li>Cross-end service efficiency increased by 50%%<\/li>\n\n\n\n<li>User satisfaction reached 98%<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<p>Through the deployment of Mixdesk AI, K Company achieved a sharp reduction in the comprehensive cost of customer service by 1.5 times, a 6-fold increase in labor efficiency, and a 98% increase in customer service satisfaction. The biggest difference between Mixdesk and other customer service systems is that no matter how much the number of agents increases, there is no additional charge, so K Company will continue to expand its business in the future, and there is no need to worry about adding too many additional costs. In the future, Mix will carry out more in-depth cooperation with Company K to privatize and deploy it and develop specific functions. At the same time, we also look forward to using Mix&#039;s powerful AI capabilities to help more cryptocurrency exchanges like K Company provide more customer service solutions!<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Company K is the world&#039;s leading digital cryptocurrency exchange, with an average daily trading volume of 10 billion, and the daily customer service consultation volume is as high as 10,000 times. Previously, it had relied on the traditional customer service system Zendesk for a long time, but faced many pain points. After switching to Mixdesk, the comprehensive cost was sharply reduced by 1.5 times, and the customer service satisfaction rate was as high as 98%!<\/p>","protected":false},"author":5,"featured_media":3442,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[44],"tags":[111,117],"class_list":{"0":"post-3441","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-customer-service","8":"tag-ai-service","9":"tag-117"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u5168\u7403\u5934\u90e8\u52a0\u5bc6\u8d27\u5e01\u4ea4\u6613\u6240AI\u5ba2\u670d\u8f6c\u578b\uff0c\u4f7f\u7528Mixdesk\u66ff\u4ee3Zendesk\uff0c\u7efc\u5408\u6210\u672c\u9510\u51cf1.5\u500d\uff01 - Blog | Mixdesk<\/title>\n<meta name=\"description\" content=\"K\u53f8\u662f\u5168\u7403\u5934\u90e8\u6570\u5b57\u52a0\u5bc6\u8d27\u5e01\u4ea4\u6613\u6240\uff0c\u65e5\u5747\u4ea4\u6613\u767e\u4ebf\u89c4\u6a21\uff0c\u6bcf\u65e5\u5ba2\u670d\u54a8\u8be2\u91cf\u9ad8\u8fbe10000\u6b21\u3002\u6b64\u524d\u957f\u671f\u4f9d\u8d56\u4f20\u7edf\u5ba2\u670d\u7cfb\u7edfZendesk\uff0c\u4f46\u9762\u4e34\u8bf8\u591a\u75db\u70b9\uff0c\u5207\u6362\u6210 Mixdesk \u540e\u7efc\u5408\u6210\u672c\u9510\u51cf1.5\u500d\uff0c\u5ba2\u6237\u670d\u52a1\u6ee1\u610f\u5ea6\u9ad8\u8fbe98%\uff01\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mixdesk.com\/blog\/en\/k-customer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5168\u7403\u5934\u90e8\u52a0\u5bc6\u8d27\u5e01\u4ea4\u6613\u6240AI\u5ba2\u670d\u8f6c\u578b\uff0c\u4f7f\u7528Mixdesk\u66ff\u4ee3Zendesk\uff0c\u7efc\u5408\u6210\u672c\u9510\u51cf1.5\u500d\uff01 - 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