{"id":3515,"date":"2025-04-08T14:12:02","date_gmt":"2025-04-08T06:12:02","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=3515"},"modified":"2025-04-24T13:57:16","modified_gmt":"2025-04-24T05:57:16","slug":"agent-artificial-intelligence","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/","title":{"rendered":"Agent artificial intelligence is not the future, it already exists!"},"content":{"rendered":"

Author of this article\uff1aMiya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n\n

Customer service<\/a>It has always been a high-pressure art of balance: doing more with less resources, providing faster support through more channels, and expanding globally while maintaining a personalized experience.<\/p>\n\n\n\n

But in the past year, this balance has been completely broken. The pressure on manual customer service is increasing day by day, and AI solution<\/a>Although high hopes were placed, they failed frequently. At the same time, customer expectations continue to rise-70% of customers now want a dialogue-based experience at all touchpoints, while 60% of customers turn around and leave after a bad experience.<\/p>\n\n\n\n

At this time\uff0cProxy AI <\/a>Debuted. Gartner recently predicted that by 2029, 80% of common customer problems will be resolved automatically without manual intervention. This prediction is shocking. The reason for the shock is not that it is out of reach, but that to many people, it still sounds like a \u201cmoon landing project.\u201d<\/p>\n\n\n\n

But we don't see it that way. In fact, we think this change is long overdue.<\/p>\n\n\n\n

Proxy artificial intelligence, that is, AI that can reason, act, and learn autonomously, is no longer a dream in five years, it has already played a role in reality. It is not to replace manual customer service, but to redefine AI in customer service<\/a>The role played-from a tool to a real "teammate\u201d.<\/p>\n\n\n\n

Companies that are still trying to deploy \u201cchatbots\u201d are quickly being left behind by companies that apply autonomous CX on a large scale.<\/p>\n\n\n\n

So now, let's unveil Gartner's "80% Automation solution rate<\/a>"Predict the reality behind it and explore how to achieve this goal before others.<\/p>\n\n\n\n

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Mixdesk
AI Agent<\/mark><\/h2>\n\n\n\n

Learn More<\/strong> \u2192<\/a><\/p>\n<\/div><\/div>\n<\/div>

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