{"id":3578,"date":"2025-04-24T14:21:09","date_gmt":"2025-04-24T06:21:09","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=3578"},"modified":"2025-04-24T14:23:53","modified_gmt":"2025-04-24T06:23:53","slug":"chat-bot","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/chat-bot\/","title":{"rendered":"Chatbots and conversational artificial intelligence: Is there any difference?"},"content":{"rendered":"<p style=\"text-decoration:underline;margin-bottom:50px\"><em>Author of this article\uff1a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/author\/miya\/\">Miya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n\n<p>The dialogue interface can be<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-function\/\">Improve customer satisfaction<\/a>, Enhance customer engagement. It can handle online customer service, real-time social sales, marketing automation-everything!<\/p>\n\n\n\n<p>No wonder companies are so eager to adopt artificial intelligence chatbot solutions.<\/p>\n\n\n\n<p>But\u2014\u2014<\/p>\n\n\n\n<p>There are too many buzzwords! Just take<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-pre-sales\/\">Chatbot<\/a><\/strong>and<strong>Dialectical artificial intelligence<\/strong>Let&#039;s talk about it. Is there any difference between them? Or are they the same thing?<\/p>\n\n\n\n<p>Evaluating your choices is enough to make you dizzy, let alone really build something.<\/p>\n\n\n\n<p>Don&#039;t worry. We will help you solve all problems.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-bqte3\"><div class=\"eb-toc-container eb-toc-bqte3  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of contents\uff1a<\/div><\/div><div class=\"eb-toc-wrapper\" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI Agent&quot;,&quot;text&quot;:&quot;Mixdesk AI Agent&quot;,&quot;link&quot;:&quot;mixdesk-ai-agent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;1. \\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\u4e0e\\u804a\\u5929\\u673a\\u5668\\u4eba&quot;,&quot;text&quot;:&quot;1. \\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\u4e0e\\u804a\\u5929\\u673a\\u5668\\u4eba&quot;,&quot;link&quot;:&quot;eb-table-content-1&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;2. \\u4ec0\\u4e48\\u662f\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1f&quot;,&quot;text&quot;:&quot;2. \\u4ec0\\u4e48\\u662f\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-2&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;3. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5173\\u952e\\u4f18\\u52bf&quot;,&quot;text&quot;:&quot;3. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5173\\u952e\\u4f18\\u52bf&quot;,&quot;link&quot;:&quot;eb-table-content-3&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;4. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u672a\\u6765\\u6f5c\\u529b&quot;,&quot;text&quot;:&quot;4. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u672a\\u6765\\u6f5c\\u529b&quot;,&quot;link&quot;:&quot;eb-table-content-4&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;5. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5e94\\u7528\\u793a\\u4f8b&quot;,&quot;text&quot;:&quot;5. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5e94\\u7528\\u793a\\u4f8b&quot;,&quot;link&quot;:&quot;eb-table-content-5&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;6. \\u4ec0\\u4e48\\u662f\\u804a\\u5929\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;text&quot;:&quot;6. \\u4ec0\\u4e48\\u662f\\u804a\\u5929\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-6&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;7. \\u5982\\u4f55\\u521b\\u5efa\\u5bf9\\u8bdd\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;text&quot;:&quot;7. \\u5982\\u4f55\\u521b\\u5efa\\u5bf9\\u8bdd\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-7&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;8. \\u5b9e\\u64cd\\u6307\\u5357\\uff1a\\u7528 Mixdesk \\u6784\\u5efa\\u4f60\\u7684 AI \\u4ee3\\u7406&quot;,&quot;text&quot;:&quot;8. \\u5b9e\\u64cd\\u6307\\u5357\\uff1a\\u7528 Mixdesk \\u6784\\u5efa\\u4f60\\u7684 AI \\u4ee3\\u7406&quot;,&quot;link&quot;:&quot;eb-table-content-8&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;9. \\u804a\\u5929\\u673a\\u5668\\u4eba\\u4e0e\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1a\\u5173\\u952e\\u8981\\u70b9&quot;,&quot;text&quot;:&quot;9. \\u804a\\u5929\\u673a\\u5668\\u4eba\\u4e0e\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1a\\u5173\\u952e\\u8981\\u70b9&quot;,&quot;link&quot;:&quot;eb-table-content-9&quot;}]\" data-visible=\"[false,true,false,false,false,false]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Mixdesk AI Agent&quot;,&quot;value&quot;:&quot;mixdesk-ai-agent&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;1. \\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\u4e0e\\u804a\\u5929\\u673a\\u5668\\u4eba&quot;,&quot;value&quot;:&quot;1-\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\u4e0e\\u804a\\u5929\\u673a\\u5668\\u4eba&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;2. \\u4ec0\\u4e48\\u662f\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1f&quot;,&quot;value&quot;:&quot;2-\\u4ec0\\u4e48\\u662f\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;3. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5173\\u952e\\u4f18\\u52bf&quot;,&quot;value&quot;:&quot;3-\\u5bf9\\u8bdd\\u5f0f-ai-\\u7684\\u5173\\u952e\\u4f18\\u52bf&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;4. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u672a\\u6765\\u6f5c\\u529b&quot;,&quot;value&quot;:&quot;4-\\u5bf9\\u8bdd\\u5f0f-ai-\\u7684\\u672a\\u6765\\u6f5c\\u529b&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;5. \\u5bf9\\u8bdd\\u5f0f AI \\u7684\\u5e94\\u7528\\u793a\\u4f8b&quot;,&quot;value&quot;:&quot;5-\\u5bf9\\u8bdd\\u5f0f-ai-\\u7684\\u5e94\\u7528\\u793a\\u4f8b&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;6. \\u4ec0\\u4e48\\u662f\\u804a\\u5929\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;value&quot;:&quot;6-\\u4ec0\\u4e48\\u662f\\u804a\\u5929\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;7. \\u5982\\u4f55\\u521b\\u5efa\\u5bf9\\u8bdd\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;value&quot;:&quot;7-\\u5982\\u4f55\\u521b\\u5efa\\u5bf9\\u8bdd\\u673a\\u5668\\u4eba\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;8. \\u5b9e\\u64cd\\u6307\\u5357\\uff1a\\u7528 Mixdesk \\u6784\\u5efa\\u4f60\\u7684 AI \\u4ee3\\u7406&quot;,&quot;value&quot;:&quot;8-\\u5b9e\\u64cd\\u6307\\u5357\\uff1a\\u7528-mixdesk-\\u6784\\u5efa\\u4f60\\u7684-ai-\\u4ee3\\u7406&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;9. \\u804a\\u5929\\u673a\\u5668\\u4eba\\u4e0e\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1a\\u5173\\u952e\\u8981\\u70b9&quot;,&quot;value&quot;:&quot;9-\\u804a\\u5929\\u673a\\u5668\\u4eba\\u4e0e\\u5bf9\\u8bdd\\u5f0f\\u4eba\\u5de5\\u667a\\u80fd\\uff1a\\u5173\\u952e\\u8981\\u70b9&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#eb-table-content-1\">1.  Conversational artificial intelligence and chatbots<\/a><li><a href=\"#eb-table-content-2\">2.  What is dialectical artificial intelligence?<\/a><li><a href=\"#eb-table-content-3\">3.  Key advantages of Dialectical AI<\/a><li><a href=\"#eb-table-content-4\">4.  The future potential of dialectical AI<\/a><li><a href=\"#eb-table-content-5\">5.  Examples of applications of dialectical AI<\/a><li><a href=\"#eb-table-content-6\">6.  What is a chatbot?<\/a><li><a href=\"#eb-table-content-7\">7.  How to create a conversation robot?<\/a><li><a href=\"#eb-table-content-8\">8.  Practical Guide: Use Mixdesk to build your AI agent<\/a><li><a href=\"#eb-table-content-9\">9.  Chatbots and Conversational Artificial Intelligence: Key Points<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">1.  Conversational artificial intelligence and chatbots<\/h2>\n\n\n\n<p>A chatbot is a kind of conversation with a customer<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-value\/\">Simulate similar human interaction<\/a>The software, and<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-options\/\">Dialectical artificial intelligence<\/a>It is a broader technology that enables computers to simulate conversations, including chatbots and virtual assistants. In essence, the key difference lies in the complexity of the operation.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chatbots run according to a pre-defined conversation flow, or use artificial intelligence to identify user intentions and provide appropriate answers.<\/li>\n\n\n\n<li>Conversational artificial intelligence uses machine learning, collects data for learning, and uses natural language processing (NLP) to recognize input and promote more personalized conversations.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">A simple analogy<\/h3>\n\n\n\n<p>The difference between chatbots and conversational artificial intelligence is a bit like asking<strong>The difference between pickup trucks and automotive engineering<\/strong>\u3002 A pickup truck is a specific type of vehicle, while automotive engineering refers to the research and application of all types of vehicles.<\/p>\n\n\n\n<p>Similarly, you can say<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training\/\">Artificial intelligence chatbot<\/a>Is an example of the practical application of conversational artificial intelligence<\/strong>\u3002<\/p>\n\n\n\n<p><strong><em>A table to help you figure it out quickly<\/em><\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\" style=\"margin-bottom:50px\"><table class=\"has-fixed-layout\"><thead><tr><th>category<\/th><th>Chatbot<\/th><th>Dialectical artificial intelligence<\/th><\/tr><\/thead><tbody><tr><td>definition<\/td><td>A software that simulates human dialogue and interaction<\/td><td>Generally refers to a technology, solution, or specific engine that uses artificial intelligence to simulate dialogue<\/td><\/tr><tr><td>Do I have to use AI<\/td><td>Not necessarily<\/td><td>Yes<\/td><\/tr><tr><td>Functional complexity<\/td><td>Relatively simple, based on rules or basic identification<\/td><td>More advanced, with learning and contextual understanding skills<\/td><\/tr><tr><td>example<\/td><td>FAQ automatic reply robot<\/td><td>Mixdesk, Siri, voice assistant, etc.<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">For example: Mixdesk is a product that focuses on<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-service\/\">Customer experience<\/a>of<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-trends\/\">Dialogue AI<\/a>\u3002 Dialogue AI can help you create more natural and realistic conversations.<\/figcaption><\/figure>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3515 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1658\" height=\"1098\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u4ee3\u7406\u4eba\u5de5\u667a\u80fd\u4e0d\u662f\u672a\u6765\uff0c\u5b83\u5df2\u7ecf\u5b58\u5728\uff01\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848.png 1658w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-300x199.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1024x678.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-768x509.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1536x1017.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-634x420.png 634w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-696x461.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/AI\u667a\u80fd\u5ba2\u670d\u673a\u5668\u4eba\u89e3\u51b3\u65b9\u6848-1068x707.png 1068w\" sizes=\"(max-width: 1658px) 100vw, 1658px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\" target=\"_self\" >Agent artificial intelligence is not the future, it already exists!<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">2.  What is dialectical artificial intelligence?<\/h2>\n\n\n\n<p>Dialectical artificial intelligence is a wide-ranging term. As we mentioned earlier, the types of conversational artificial intelligence include\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chatbot<\/li>\n\n\n\n<li>Voice assistant<\/li>\n\n\n\n<li>The system used in the dialogue application<\/li>\n<\/ul>\n\n\n\n<p>The core of these systems is composed of<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-automation\/\">Natural Language Processing (NLP)<\/a><\/strong> Driven by, NLP is the ability of computers to understand human language. NLP is a rapidly developing branch of artificial intelligence, and chatbots and voice assistants are its two most compelling applications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.  Key advantages of Dialectical AI<\/h2>\n\n\n\n<p>Traditional chatbots just mechanically repeat pre-set replies, while artificial intelligence systems can actually<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-solutions-2\/\">Understand the context of the conversation<\/a><\/strong>, and respond in a more natural way.<\/p>\n\n\n\n<p>The NLP capabilities of the AI engine enable them to\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Better understand human emotions and intentions<\/li>\n\n\n\n<li>Have a more complex conversation<\/li>\n\n\n\n<li>Improve customer satisfaction<\/li>\n<\/ul>\n\n\n\n<p>For example, conversational artificial intelligence technology can understand whether it is facing customers who are excited about the product or angry customers who are looking forward to an apology.<\/p>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3530 post type-post status-publish format-standard has-post-thumbnail category-cross-border tag-overseas-customer-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/cross-border-chat-customer-service\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1800\" height=\"1200\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u5168\u7403\u5316\u5ba2\u6237\u670d\u52a1\uff1a\u8de8\u5883\u804a\u5929\u5ba2\u670d\u7cfb\u7edf\u805a\u5408\u8f6f\u4ef6\u63a8\u8350\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210.png 1800w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-300x200.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-1024x683.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-768x512.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-1536x1024.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-630x420.png 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-696x464.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/\u6e20\u9053\u96c6\u6210-1068x712.png 1068w\" sizes=\"(max-width: 1800px) 100vw, 1800px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/cross-border-chat-customer-service\/\" target=\"_self\" >Global customer service: cross-border chat customer service system aggregation software recommendation<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">A deeper understanding of customer needs<\/h3>\n\n\n\n<p>This solves the concern that robots cannot yet fully understand human input. In fact, about <strong>47% of corporate executives<\/strong>in<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-and-customer-service\/\">Implement the robot<\/a>He expressed concern about this at the time.<\/p>\n\n\n\n<p>AI can also pass<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/generative-ai-and-customer-service\/\">Intent analysis<\/a><\/strong>To determine the purpose or goal of the message.<\/p>\n\n\n\n<p>For example\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cI am looking for a new laptop\u201d \u2192Potential purchase intention<\/li>\n\n\n\n<li>\u201cI just bought a new laptop, but it can&#039;t be used&#034; \u2192After-sales support intent<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">4.  The future potential of dialectical AI<\/h2>\n\n\n\n<p>These solutions are becoming more and more complex, which means that in the future artificial intelligence will be able to<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/generative-ai-deployment\/\">Completely take over customer service conversations<\/a><\/strong>\u3002<\/p>\n\n\n\n<p>In the call center or<a href=\"https:\/\/mixdesk.com\/blog\/en\/generative-ai\/\">Customer Support Department<\/a>The implementation of artificial intelligence technology will be of great benefit. This will allow business owners to free up time to deal with more complex issues, and let artificial intelligence handle customer and user interactions.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.  Examples of applications of dialectical AI<\/h2>\n\n\n\n<p>In order to better understand what dialectical artificial intelligence technology is, let&#039;s look at some examples.<\/p>\n\n\n\n<p>There are hundreds of kinds on the market<a href=\"https:\/\/mixdesk.com\/blog\/en\/multilingual-ai-customer-service\/\">Application of dialectical artificial intelligence<\/a>\u3002 You may unknowingly use a lot in your daily life.<\/p>\n\n\n\n<p>The following is an example of a dialogue-based artificial intelligence platform\uff1a<strong>Mixdesk<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-1024x683.png\" alt=\"\" class=\"wp-image-2623\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-1024x683.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-300x200.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-768x512.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-1536x1024.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-2048x1365.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-630x420.png 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-696x464.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-1068x712.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/img_v3_02ef_8cf15d8e-7cdc-426f-80d6-cf5b25e9605h-1920x1280.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">6.  What is a chatbot?<\/h2>\n\n\n\n<p>A conversation chatbot is a computer program designed to simulate a conversation with a user. Robots are designed to interact with humans, answer their questions or perform certain tasks.<\/p>\n\n\n\n<p>But are chatbots artificial intelligence?<\/p>\n\n\n\n<p>Hmm-yes. But it also depends on which type you are referring to.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Chatbots are mainly divided into two categories\uff1a<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\">1.  Rules-based chatbots<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Also known as<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/how-ai-customer-service-works\/\">Text-based or basic chatbot<\/a><\/strong><\/li>\n\n\n\n<li>Follow a set of rules to respond to user input<\/li>\n\n\n\n<li>Use a simple decision tree to support customers<\/li>\n\n\n\n<li>Messages are usually fixed and circular<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">2.  Chatbot based on artificial intelligence<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use AI and NLU (<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-access-to-customer-service-system\/\">Natural language understanding<\/a>) Algorithm<\/li>\n\n\n\n<li>Can recognize the meaning of human discourse and natural language<\/li>\n\n\n\n<li>Can dynamically generate responses, more interactive<\/li>\n<\/ul>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3440 post type-post status-publish format-standard has-post-thumbnail category-ai tag-ai-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training-2\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1490\" height=\"986\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u5f00\u59cb\u8bad\u7ec3 AI \u5ba2\u670d\u4ee5\u5b9e\u73b0\u6700\u4f73\u6027\u80fd\u7684 5 \u79cd\u65b9\u6cd5\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6.png 1490w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-300x199.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-1024x678.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-768x508.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-635x420.png 635w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-696x461.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/1-6-1068x707.png 1068w\" sizes=\"(max-width: 1490px) 100vw, 1490px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training-2\/\" target=\"_self\" >5 ways to start training AI customer service for optimal performance<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Wide range of applications<\/h3>\n\n\n\n<p>From real estate chatbots to healthcare robots, these applications are being used in all walks of life.<br>The dialogue robot can provide product or service information, arrange appointments or make reservations.<\/p>\n\n\n\n<p>Although virtual customer service cannot completely replace manual customer service, they can help enterprises in large-scale operations.<strong>keep<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-system-challenges\/\">Good overall customer experience<\/a><\/strong>\u3002<\/p>\n\n\n\n<p>In fact, to <strong>Year 2028<\/strong>, The global digital chatbot market size is expected to exceed <strong>100 billion U.S. dollars<\/strong>\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7.  How to create a conversation robot?<\/h2>\n\n\n\n<p>Some business owners and developers think\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/application-scenarios-of-ai-intelligent-customer-service\/\">Conversational artificial intelligence chatbot<\/a>Development costs are high and difficult.<\/p>\n\n\n\n<p>That&#039;s true-building a conversational artificial intelligence chatbot requires\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An experienced team of developers<\/li>\n\n\n\n<li>Familiar with chatbot framework and machine learning<\/li>\n\n\n\n<li>Long development cycle<\/li>\n<\/ul>\n\n\n\n<p><strong>BUT<\/strong>\u2014\u2014Don&#039;t be afraid, so can you<strong>No coding experience required<\/strong>, through<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-deployment\/\">Online service<\/a>Easily build a chatbot!<\/p>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-2717 post type-post status-publish format-standard has-post-thumbnail category-cross-border tag-intelligent-customer-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/intelligent-customer-service-construction\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1508\" height=\"1072\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa\uff1a\u4ece\u9700\u6c42\u5206\u6790\u5230\u6280\u672f\u9009\u578b\u7684\u5168\u6d41\u7a0b\u6307\u5357\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa.png 1508w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-300x213.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-1024x728.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-768x546.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-591x420.png 591w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-696x495.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/01\/\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\u642d\u5efa-1068x759.png 1068w\" sizes=\"(max-width: 1508px) 100vw, 1508px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/intelligent-customer-service-construction\/\" target=\"_self\" >Intelligent customer service system construction: a guide to the whole process from demand analysis to technical selection<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">8.  Practical Guide: Use Mixdesk to build your AI agent<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Create your free account<\/h3>\n\n\n\n<p>Go to Mixdesk&#039;s registration page and create a free account.<br>We provide a variety of registration methods: email, Facebook, mobile phone number, etc.<br>Please follow the steps in the registration guide to set up your<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-evolution\/\">Website chat widget<\/a>Or connect to social media accounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: Prepare the AI robot dialogue process<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Try to identify key areas where visitors need help<\/li>\n\n\n\n<li>No chat history or data? Use Mixdesk&#039;s ready-made chatbot template!<\/li>\n<\/ul>\n\n\n\n<p>You can also use the Frequently Asked Questions crawler. It will collect question and answer pairs from your website, and then<a href=\"https:\/\/mixdesk.com\/blog\/en\/the-future-of-ai-agents\/\">Automatically create chatbots<\/a>\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Train the AI robot<\/h3>\n\n\n\n<p>After you are ready for the dialogue process, you can train your<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-management\/\">Chatbot<\/a>Understand human language.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add training data based on real customer queries<\/li>\n\n\n\n<li>Go to the \u201dVisitor Said&#034; node<\/li>\n\n\n\n<li>Use preset intent or custom intent<\/li>\n\n\n\n<li>Copy and paste multiple expression variants requested by the customer<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Monitor and improve<\/h3>\n\n\n\n<p>After the AI virtual agent goes online, it needs to be regular\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Check the robot to analyze the data<\/li>\n\n\n\n<li>View the types of issues that cannot be processed<\/li>\n\n\n\n<li>Adjust content, add new ideas to optimize<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-cover aligncenter has-small-font-size\" style=\"min-height:237px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center is-image-fill has-background\" style=\"background-color:#70d28961;font-size:29px;grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png);background-position:50% 50%\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"659\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png\" alt=\"\" class=\"wp-image-2643 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-300x193.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-768x494.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1536x989.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-653x420.png 653w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-696x448.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1068x687.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1.png 1616w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-left has-white-color has-text-color\" style=\"font-size:12px\">Mixdesk is an overseas multi-channel intelligent customer communication platform that can unify multiple channels such as Facebook, Instagram, WhatsApp, Line, Telegram, and Email to help companies communicate and serve customers. Mixdesk also supports AI employee functions, allowing enterprises to achieve more efficient automated customer service.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-fill\" style=\"font-size:14px\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/chat.mix-chat.com\/chatlink.html?eid=bebf26f4921fc35e78530a3a00b4bd96&amp;utm=blog\" style=\"border-radius:13px;background-color:#00da5d\" target=\"_blank\" rel=\"noreferrer noopener\">Consult now<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">9.  Chatbots and Conversational Artificial Intelligence: Key Points<\/h2>\n\n\n\n<p><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-training-2\/\">Conversational artificial intelligence and chatbots<\/a>The difference between them is sometimes very subtle.<\/p>\n\n\n\n<p>Generally speaking\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chatbot<\/strong>Focus on automating specific tasks<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-automation-2\/\">Dialectical artificial intelligence<\/a><\/strong>Is a broader term that usually focuses on simulating human dialogue in a more advanced way<\/li>\n<\/ul>\n\n\n\n<p>Both can use NLP and play a huge role in customer support, lead development, e-commerce and other fields.<\/p>\n\n\n\n<p>You can use chatbot providers such as Mixdesk\uff0c<strong>Create robots driven by AI technology and NLP<\/strong>\u3002<br>The platform can easily set up and train your chatbot, and even use it<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/agent-artificial-intelligence\/\">Visual process builder<\/a><\/strong>To design complex dialogue scenes.<\/p>\n\n\n\n<p><strong>Are you ready to build your own<a href=\"https:\/\/mixdesk.com\/blog\/en\/machinery-manufacturing\/\">Dialogue-based AI agent<\/a>Is it?<\/strong><br>May wish to try ours<strong>Free trial version<\/strong>\uff01<\/p>\n\n\n\n<p><strong>(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--df7f5da9dccf019f0baf71ff7eea6e01\"><a class=\"wp-block-button__link wp-element-button\"><strong>WhatsApp\uff1a<\/strong>852 51076652<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--ce782eb3abf04df7c4b2ec398a9078dd\"><a class=\"wp-block-button__link wp-element-button\">LINE ID\uff1amixdesk<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--a77da0f19c4c934c7b1ff8257277870e\"><a class=\"wp-block-button__link wp-element-button\">WeChat\uff1a MIX_Pika77<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Chatbots focus on automating specific tasks. Conversational artificial intelligence is a broader term that typically focuses on simulating human conversations in more advanced ways.<\/p>","protected":false},"author":5,"featured_media":2668,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[45],"tags":[111],"class_list":{"0":"post-3578","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-ai-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u804a\u5929\u673a\u5668\u4eba\u4e0e\u5bf9\u8bdd\u5f0f\u4eba\u5de5\u667a\u80fd\uff1a\u6709\u4ec0\u4e48\u533a\u522b\u5417\uff1f - Blog | Mixdesk<\/title>\n<meta name=\"description\" content=\"\u804a\u5929\u673a\u5668\u4eba\u4e13\u6ce8\u4e8e\u81ea\u52a8\u5316\u7279\u5b9a\u4efb\u52a1\uff1b\u5bf9\u8bdd\u5f0f\u4eba\u5de5\u667a\u80fd\u662f\u4e00\u4e2a\u66f4\u5e7f\u6cdb\u7684\u672f\u8bed\uff0c\u901a\u5e38\u4e13\u6ce8\u4e8e\u4ee5\u66f4\u9ad8\u7ea7\u7684\u65b9\u5f0f\u6a21\u62df\u4eba\u7c7b\u5bf9\u8bdd\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mixdesk.com\/blog\/en\/chat-bot\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u804a\u5929\u673a\u5668\u4eba\u4e0e\u5bf9\u8bdd\u5f0f\u4eba\u5de5\u667a\u80fd\uff1a\u6709\u4ec0\u4e48\u533a\u522b\u5417\uff1f - 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