{"id":3741,"date":"2025-07-04T11:35:46","date_gmt":"2025-07-04T03:35:46","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=3741"},"modified":"2025-09-18T10:22:27","modified_gmt":"2025-09-18T02:22:27","slug":"customer-service-experience","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/customer-service-experience\/","title":{"rendered":"The next Frontier in Manufacturing: Reshaping the Customer Service Experience with Mixdesk AI"},"content":{"rendered":"<p style=\"text-decoration:underline;margin-bottom:50px\"><em>Author of this article\uff1a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/author\/miya\/\">Miya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n\n<p>The manufacturing industry is undergoing deep changes. On the one hand, the uncertainty of the global supply chain and the changeable market demand are on the one hand, and on the other hand, customers&#039; expectations for service response speed and personalized experience are constantly increasing. In this context, more and more manufacturing companies are beginning to realize\uff1a<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/generative-ai\/\">Customer experience (CX)<\/a>Has become one of the core competitiveness<\/strong>\u3002<\/p>\n\n\n\n<p>Especially at the moment of rapid development of AI technology, the application of artificial intelligence to the field of customer service is becoming a new weapon for manufacturing companies to reduce costs and increase efficiency and enhance customer stickiness. And among the many AI solutions\uff0c<strong>Mixdesk AI<\/strong>Relying on it<a href=\"https:\/\/mixdesk.com\/blog\/en\/omnichannel\/\">Flexibility and intelligence<\/a>, Set off a service innovation in the manufacturing industry.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-bqte3\"><div class=\"eb-toc-container eb-toc-bqte3  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of contents\uff1a<\/div><\/div><div class=\"eb-toc-wrapper\" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI Agent&quot;,&quot;text&quot;:&quot;Mixdesk AI Agent&quot;,&quot;link&quot;:&quot;mixdesk-ai-agent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI\\uff1a\\u52a9\\u529b\\u5236\\u9020\\u4f01\\u4e1a\\u7ba1\\u7406\\u5168\\u7403\\u5343\\u4e07\\u5ba2\\u6237&quot;,&quot;text&quot;:&quot;Mixdesk AI\\uff1a\\u52a9\\u529b\\u5236\\u9020\\u4f01\\u4e1a\\u7ba1\\u7406\\u5168\\u7403\\u5343\\u4e07\\u5ba2\\u6237&quot;,&quot;link&quot;:&quot;eb-table-content-1&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;AI\\u4e4b\\u65c5\\uff0c\\u4ece\\u201c\\u8f85\\u52a9\\u201d\\u5230\\u201c\\u8d4b\\u80fd\\u201d&quot;,&quot;text&quot;:&quot;AI\\u4e4b\\u65c5\\uff0c\\u4ece\\u201c\\u8f85\\u52a9\\u201d\\u5230\\u201c\\u8d4b\\u80fd\\u201d&quot;,&quot;link&quot;:&quot;eb-table-content-2&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5b89\\u5168\\u3001\\u5408\\u89c4\\u3001\\u667a\\u80fd\\u5e76\\u91cd\\u7684\\u5236\\u9020CX\\u65b0\\u57fa\\u5efa&quot;,&quot;text&quot;:&quot;\\u5b89\\u5168\\u3001\\u5408\\u89c4\\u3001\\u667a\\u80fd\\u5e76\\u91cd\\u7684\\u5236\\u9020CX\\u65b0\\u57fa\\u5efa&quot;,&quot;link&quot;:&quot;eb-table-content-3&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u4e2a\\u6027\\u5316\\u670d\\u52a1\\uff1a\\u4ece\\u201c\\u6279\\u91cf\\u652f\\u6301\\u201d\\u8fc8\\u5411\\u201c\\u7cbe\\u51c6\\u5173\\u6000\\u201d&quot;,&quot;text&quot;:&quot;\\u4e2a\\u6027\\u5316\\u670d\\u52a1\\uff1a\\u4ece\\u201c\\u6279\\u91cf\\u652f\\u6301\\u201d\\u8fc8\\u5411\\u201c\\u7cbe\\u51c6\\u5173\\u6000\\u201d&quot;,&quot;link&quot;:&quot;eb-table-content-4&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5b9e\\u5b9e\\u5728\\u5728\\u7684\\u6548\\u679c\\uff1a\\u5236\\u9020\\u4f01\\u4e1a\\u7528\\u6570\\u636e\\u8bf4\\u8bdd&quot;,&quot;text&quot;:&quot;\\u5b9e\\u5b9e\\u5728\\u5728\\u7684\\u6548\\u679c\\uff1a\\u5236\\u9020\\u4f01\\u4e1a\\u7528\\u6570\\u636e\\u8bf4\\u8bdd&quot;,&quot;link&quot;:&quot;eb-table-content-5&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5c55\\u671b\\u672a\\u6765\\uff1aAI\\u5c06\\u8d2f\\u7a7f\\u5236\\u9020\\u4e1a\\u7684\\u6bcf\\u4e00\\u6b21\\u5ba2\\u6237\\u4e92\\u52a8&quot;,&quot;text&quot;:&quot;\\u5c55\\u671b\\u672a\\u6765\\uff1aAI\\u5c06\\u8d2f\\u7a7f\\u5236\\u9020\\u4e1a\\u7684\\u6bcf\\u4e00\\u6b21\\u5ba2\\u6237\\u4e92\\u52a8&quot;,&quot;link&quot;:&quot;eb-table-content-6&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u7ed3\\u8bed\\uff1a\\u62e5\\u62b1AI\\uff0c\\u662f\\u5236\\u9020\\u4e1a\\u7684\\u5fc5\\u9009\\u9879&quot;,&quot;text&quot;:&quot;\\u7ed3\\u8bed\\uff1a\\u62e5\\u62b1AI\\uff0c\\u662f\\u5236\\u9020\\u4e1a\\u7684\\u5fc5\\u9009\\u9879&quot;,&quot;link&quot;:&quot;eb-table-content-7&quot;}]\" 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data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#eb-table-content-1\">Mixdesk AI: Helping manufacturing enterprise management, tens of millions of customers around the world<\/a><li><a href=\"#eb-table-content-2\">The journey of AI, from &#034;assistance\u201d to \u201cempowerment\u201d<\/a><li><a href=\"#eb-table-content-3\">CX new infrastructure for manufacturing that emphasizes safety, compliance and intelligence<\/a><li><a href=\"#eb-table-content-4\">Personalized service: from &#034;batch support\u201d to &#034;precise care\u201d<\/a><li><a href=\"#eb-table-content-5\">Real effect: Manufacturing companies use data to speak<\/a><li><a href=\"#eb-table-content-6\">Looking to the future: AI will permeate every customer interaction in the manufacturing industry<\/a><li><a href=\"#eb-table-content-7\">Conclusion: Embracing AI is a must for manufacturing<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">Mixdesk AI: Helping manufacturing enterprise management, tens of millions of customers around the world<\/h2>\n\n\n\n<p>Take a global manufacturing group as an example: this company has dozens of factories around the world, and its products are sold to hundreds of countries. It receives customer inquiries, order requests, and after-sales feedback from different channels every day. In order to improve the overall service efficiency, the company fully deployed in 2024.<strong>Mixdesk <\/strong>, Integrates independent stations, emails, work orders, and social private messages (<a href=\"https:\/\/mixdesk.com\/blog\/en\/facebook-page\/\">Facebook<\/a>, Instagram\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/how-to-add-friends-to-whatsapp\/\">WhatsApp<\/a>, Telegram\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/line-web-registration\/\">LINE<\/a>) and other multiple channels, and introduce<strong>Mixdesk AI Smart Assistant<\/strong>\u3002<\/p>\n\n\n\n<p>In just a few months after the launch, the average customer response time of the manufacturing company was shortened by 15%, and customer satisfaction increased by more than 10 percentage points. Mixdesk AI not only simplifies the customer service process, but also helps companies find key improvement points in product design and logistics processes through data insights.<\/p>\n\n\n\n<p>AI plays a similar role as a \u201cco-pilot\u201d in the entire service system, not only undertaking high-frequency consulting, but also<a href=\"https:\/\/mixdesk.com\/blog\/en\/multilingual-ai-customer-service\/\">Assist manual customer service to understand the background<\/a>, Generate response techniques and recommend knowledge documents, realizing a new form of human-computer collaboration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The journey of AI, from &#034;assistance\u201d to \u201cempowerment\u201d<\/h2>\n\n\n\n<p>Similar to most manufacturing companies, this company&#039;s AI customer service journey begins with EMAIL channels. At that time, about 200 customer service staff processed thousands of inquiries every day.<a href=\"https:\/\/mixdesk.com\/blog\/en\/how-ai-customer-service-works\/\">Deploy Mixdesk AI<\/a>After that, they gradually expanded AI from simple questions and ANSWERS to actively identify customer intentions, intelligently assign customer service tasks, and provide real-time suggestions to customer service personnel throughout the process.<\/p>\n\n\n\n<p>It is worth mentioning that the deployment of Mixdesk AI is designed to<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-access-to-customer-service-system\/\">\u201cService enhancement\u201d rather than &#034;manual replacement\u201d<\/a>\u2014\u2014Companies position it as a tool to enhance the capabilities of customer service teams, and customer service personnel are encouraged to embrace AI and collaborate with AI.<\/p>\n\n\n\n<p>As the company&#039;s head of service support said: \u201cMixdesk AI is the smartest and most stable \u2018partner\u2019 in our entire team, and it has helped us modernize the customer experience in a true sense. \u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"719\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-1024x719.png\" alt=\"\" class=\"wp-image-3551\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-1024x719.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-300x211.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-768x539.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-1536x1079.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-2048x1439.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-598x420.png 598w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-696x489.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-1068x750.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/image-7-1920x1349.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">CX new infrastructure for manufacturing that emphasizes safety, compliance and intelligence<\/h2>\n\n\n\n<p>Customer data security has always been the focus of manufacturing attention. Mixdesk AI cooperates with enterprise IT teams to build a highly controllable AI data usage mechanism-through permission grading, data encryption, and storage isolation, it guarantees the compliance processing of customer data, and solves the hidden concerns in the use of traditional AI tools.<\/p>\n\n\n\n<p>In addition, Mixdesk AI also supports<strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-system-challenges\/\">Multilingual recognition and contextual understanding<\/a><\/strong>, Very suitable for companies with global customers and multi-regional manufacturing bases, which can provide a consistent and localized customer service experience without additional manpower.<\/p>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3518 post type-post status-publish format-standard has-post-thumbnail category-ai category-cross-border tag-119\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/machinery-manufacturing\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1188\" height=\"788\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u673a\u68b0\u5236\u9020\u667a\u80fd\u5ba2\u670d\u7cfb\u7edf\uff1a\u52a9\u529b\u8de8\u5883\u51fa\u6d77\u7684AI\u89e3\u51b3\u65b9\u6848\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1.png 1188w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-300x199.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-1024x679.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-768x509.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-633x420.png 633w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-696x462.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-1-1068x708.png 1068w\" sizes=\"(max-width: 1188px) 100vw, 1188px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/machinery-manufacturing\/\" target=\"_self\" >Intelligent customer service system for Machinery Manufacturing: AI solutions that help cross-border overseas trade<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Personalized service: from &#034;batch support\u201d to &#034;precise care\u201d<\/h2>\n\n\n\n<p>Another well-known manufacturing company has realized an intelligent upgrade of its service process through the deployment of Mixdesk AI. In the early stages of implementation, they connected Mixdesk to the AI intelligent classification function, allowing<a href=\"https:\/\/mixdesk.com\/blog\/en\/application-scenarios-of-ai-intelligent-customer-service\/\">AI automatically judges customer intent<\/a>, Emotion and urgency, and accurately route requests to different service teams.<\/p>\n\n\n\n<p>Now, they have expanded AI to<strong>phone\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/ig-autoresponder\/\">Instant chat, social platform<\/a>\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/whatsapp-autoresponder\/\">WhatsApp and other channels<\/a><\/strong>, Capture customer interaction data through a unified platform. AI continues to optimize the dialogue path and response strategy to achieve \u201creaching the right customers at the right time and in the right way.\u201d<\/p>\n\n\n\n<p>This not only improves the customer experience, but also allows the team to free up their hands to focus on more valuable tasks, such as customer satisfaction return visits, market demand research, etc.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Real effect: Manufacturing companies use data to speak<\/h2>\n\n\n\n<p>The return on investment of Mixdesk AI has been verified in the manufacturing industry. For example\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>73% reduction in response time for the first time%<\/strong><\/li>\n\n\n\n<li><strong>11% reduction in customer problem handling time%<\/strong><\/li>\n\n\n\n<li><strong>Customer satisfaction increased to more than 90%<\/strong><\/li>\n\n\n\n<li><strong>The work pressure of front-line customer service has been significantly relieved<\/strong><\/li>\n\n\n\n<li><strong>Save more than 20,000 U.S. dollars in customer service labor costs per month<\/strong><\/li>\n<\/ul>\n\n\n\n<p>Behind these results is the continuous optimization of Mixdesk AI in intelligent self-service, task priority judgment, and knowledge recommendation system.<\/p>\n\n\n\n<p>A customer experience supervisor said: &#034;In the past, customer service was often regarded as a cost center. But since<a href=\"https:\/\/mixdesk.com\/blog\/en\/cross-border-chat-customer-service\/\">Using Mixdesk AI<\/a>, Our service department has become a real data center and customer contact brain. \u201d<\/p>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3280 post type-post status-publish format-standard has-post-thumbnail category-customer-service tag-ai-service tag-117 tag-overseas-customer-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/r-company\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"440\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u6d77\u5916\u5ba2\u6237\u7559\u8d44\u738793%\uff01Mixdesk \u52a9\u529b\u673a\u68b0\u5236\u9020\u4e1a\u51fa\u6d77\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd.png 760w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd-300x174.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd-18x10.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd-725x420.png 725w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/06ef90c4250542bdb342411fcd805afd-696x403.png 696w\" sizes=\"(max-width: 760px) 100vw, 760px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/r-company\/\" target=\"_self\" >The capital retention rate of overseas customers is 93%! Mixdesk helps machinery Manufacturing industry go to sea<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Looking to the future: AI will permeate every customer interaction in the manufacturing industry<\/h2>\n\n\n\n<p>By 2030, it is expected that 80% of manufacturing company customer requests will be automatically processed with the support of AI. The remaining 20% will also be completed in a faster, more accurate, and higher-quality manner with the assistance of AI. This means\uff0c<strong>future<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-agent-training\/\">Customer service team<\/a>It will be jointly built by &#034;AI+ labor&#034;, all with the goal of efficiency and experience.<\/strong><\/p>\n\n\n\n<p>Mixdesk AI is helping manufacturing companies build this system in advance. By aggregating all channels, understanding user behavior, and generating insight reports in real time, it is not only a customer service tool, but also an intelligent engine for customer operations.<\/p>\n\n\n\n<div class=\"wp-block-cover aligncenter has-small-font-size\" style=\"min-height:237px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center is-image-fill has-background\" style=\"background-color:#70d28961;font-size:29px;grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png);background-position:50% 50%\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"659\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png\" alt=\"\" class=\"wp-image-2643 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-300x193.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-768x494.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1536x989.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-653x420.png 653w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-696x448.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1068x687.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1.png 1616w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-left has-white-color has-text-color\" style=\"font-size:12px\">Mixdesk is an overseas multi-channel intelligent customer communication platform that can unify multiple channels such as Facebook, Instagram, WhatsApp, Line, Telegram, and Email to help companies communicate and serve customers. Mixdesk also supports AI employee functions, allowing enterprises to achieve more efficient automated customer service.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-fill\" style=\"font-size:14px\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/chat.mix-chat.com\/chatlink.html?eid=bebf26f4921fc35e78530a3a00b4bd96&amp;utm=blog\" style=\"border-radius:13px;background-color:#00da5d\" target=\"_blank\" rel=\"noreferrer noopener\">Consult now<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion: Embracing AI is a must for manufacturing<\/h2>\n\n\n\n<p>Customers&#039; requirements for service speed and response quality are getting higher and higher. If traditional manufacturing companies want to not be eliminated, they can only take the initiative to upgrade their customer service system. And AI customer service is the starting point of this change.<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/mixdesk.com\/blog\/en\/\">Mixdesk AI<\/a><\/strong>It is not only suitable for popular industries such as retail, cross-border, and technology, but also has been deeply adapted<strong>Manufacturing industry<\/strong>of<a href=\"https:\/\/mixdesk.com\/blog\/en\/chat-bot\/\">Customer scenarios and system requirements<\/a>, has become the preferred solution for many global manufacturing companies.<\/p>\n\n\n\n<p>Now is the best time for you to lay out your future-let Mixdesk AI become the \u201cstrongest employee\u201d in your customer service.<\/p>\n\n\n\n<p><strong>(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--df7f5da9dccf019f0baf71ff7eea6e01\"><a class=\"wp-block-button__link wp-element-button\"><strong>WhatsApp\uff1a<\/strong>852 51076652<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--ce782eb3abf04df7c4b2ec398a9078dd\"><a class=\"wp-block-button__link wp-element-button\">LINE ID\uff1amixdesk<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--a77da0f19c4c934c7b1ff8257277870e\"><a class=\"wp-block-button__link wp-element-button\">WeChat\uff1a MIX_Pika77<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Customers&#039; requirements for service speed and response quality are getting higher and higher. If traditional manufacturing companies want to not be eliminated, they can only take the initiative to upgrade their customer service system. And AI customer service is the starting point of this change.<\/p>","protected":false},"author":5,"featured_media":3750,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[45],"tags":[119],"class_list":{"0":"post-3741","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-ai","8":"tag-119"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u5236\u9020\u4e1a\u7684\u4e0b\u4e00\u4e2a\u524d\u6cbf\uff1a\u5229\u7528 Mixdesk AI \u91cd\u5851\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c - Blog | Mixdesk<\/title>\n<meta name=\"description\" content=\"\u5ba2\u6237\u5bf9\u670d\u52a1\u901f\u5ea6\u3001\u54cd\u5e94\u8d28\u91cf\u7684\u8981\u6c42\u8d8a\u6765\u8d8a\u9ad8\uff0c\u4f20\u7edf\u5236\u9020\u4f01\u4e1a\u8981\u60f3\u4e0d\u88ab\u6dd8\u6c70\uff0c\u552f\u6709\u4e3b\u52a8\u5347\u7ea7\u5ba2\u6237\u670d\u52a1\u4f53\u7cfb\u3002\u800cAI\u5ba2\u670d\u6b63\u662f\u8fd9\u4e00\u53d8\u9769\u7684\u8d77\u70b9\u3002\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mixdesk.com\/blog\/en\/customer-service-experience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u5236\u9020\u4e1a\u7684\u4e0b\u4e00\u4e2a\u524d\u6cbf\uff1a\u5229\u7528 Mixdesk AI \u91cd\u5851\u5ba2\u6237\u670d\u52a1\u4f53\u9a8c - 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