{"id":3793,"date":"2025-08-14T17:05:57","date_gmt":"2025-08-14T09:05:57","guid":{"rendered":"https:\/\/mixdesk.com\/blog\/?p=3793"},"modified":"2025-08-14T17:08:51","modified_gmt":"2025-08-14T09:08:51","slug":"real-time-chat-software","status":"publish","type":"post","link":"https:\/\/mixdesk.com\/blog\/en\/real-time-chat-software\/","title":{"rendered":"7 best customer support real-time chat software recommendations for 2025"},"content":{"rendered":"<p style=\"text-decoration:underline;margin-bottom:50px\"><em>Author of this article\uff1a<mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-black-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/author\/miya\/\">Miya<\/a><\/mark>, Search engine optimization expert<\/em><\/p>\n\n\n\n<p>At a time when instant communication has become the norm in daily communication between customers and enterprises, companies must keep up with the changing expectations of customers. As an important tool to improve the quality of customer service, increase sales conversion, and optimize the overall user experience, real-time chat software is being regarded as an essential tool by more and more companies. With<a href=\"https:\/\/mixdesk.com\/blog\/en\/automated-social-media-replies\/\">Personalized support and instant response<\/a>With the surge in demand, the demand for efficient and reliable real-time chat solutions has also risen.<\/p>\n\n\n\n<p>There are many real-time chat software on the market, with different functions, integrations, and pricing plans. Choosing the right platform is often dazzling. Before making a final decision, companies need to comprehensively evaluate their business needs and customer service goals. This article will be right<a href=\"https:\/\/mixdesk.com\/blog\/en\/integrated-management-of-social-media\/\">Mainstream real-time chat software in 2025<\/a>Conduct in-depth comparisons to help companies find the most matching customer communication tools and improve customer engagement and operational efficiency.<\/p>\n\n\n\n<p>We start from multiple dimensions such as feature richness, ease of use, system integration capabilities, pricing rationality, and customer support, combined with real user feedback and expert evaluation, to create this comprehensive and balanced guide, covering the diverse needs of start-ups and micro-enterprises to large enterprises.<\/p>\n\n\n\n<p>Whether you are an entrepreneurial team with a limited budget and value for money, or you need<a href=\"https:\/\/mixdesk.com\/blog\/en\/multi-platform-social-media-marketing\/\">Advanced automation<\/a>And mature companies with analytical capabilities, this guide can help you choose wisely and keep abreast of the latest trends in the industry.<\/p>\n\n\n\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile is-vertically-aligned-top has-text-color has-background has-link-color wp-elements-9c6ee9ae044820660b1d6d124747c451\" style=\"color:#fffdc7;background-color:#121c1c;grid-template-columns:auto 60%\"><div class=\"wp-block-media-text__content\">\n<div class=\"wp-block-group has-link-color wp-elements-f2de3e70f8024084c2bdddf6c2212f77\" style=\"padding-top:2em;padding-right:2em;padding-bottom:2em;padding-left:2em\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\" style=\"font-size:48px;font-weight:700;line-height:1.15\"><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-white-color\">Mixdesk <br>AI Agent<\/mark><\/h2>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-b5d18a43ccde08f87061c6c1720ea8fd\" style=\"color:#fffdc7\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/\"><strong>Learn More<\/strong>&nbsp;\u2192<\/a><\/p>\n<\/div><\/div>\n<\/div><figure class=\"wp-block-media-text__media\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg\" alt=\"\" class=\"wp-image-1892 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1024x683.jpeg 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-300x200.jpeg 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-768x512.jpeg 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1536x1024.jpeg 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-2048x1365.jpeg 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-18x12.jpeg 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-630x420.jpeg 630w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-696x464.jpeg 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1068x712.jpeg 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/11\/\u4ea7\u54c1\u56fe-mix-1920x1280.jpeg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n<div class=\"wp-block-table-of-contents-block-table-of-contents-block\"><div class=\"eb-parent-wrapper eb-parent-eb-toc-bqte3\"><div class=\"eb-toc-container eb-toc-bqte3  eb-toc-is-not-sticky eb-toc-not-collapsible eb-toc-initially-not-collapsed eb-toc-scrollToTop style-1\" data-scroll-top=\"false\" data-scroll-top-icon=\"fas fa-angle-up\" data-collapsible=\"false\" data-sticky-hide-mobile=\"false\" data-sticky=\"false\" data-scroll-target=\"scroll_to_toc\" data-copy-link=\"false\" data-editor-type=\"\" data-hide-desktop=\"false\" data-hide-tab=\"false\" data-hide-mobile=\"false\" data-itemcollapsed=\"false\"><div class=\"eb-toc-header\"><div class=\"eb-toc-title\">Table of contents\uff1a<\/div><\/div><div class=\"eb-toc-wrapper\" data-headers=\"[{&quot;level&quot;:2,&quot;content&quot;:&quot;Mixdesk AI Agent&quot;,&quot;text&quot;:&quot;Mixdesk AI Agent&quot;,&quot;link&quot;:&quot;mixdesk-ai-agent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5982\\u4f55\\u9009\\u62e9\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1f&quot;,&quot;text&quot;:&quot;\\u5982\\u4f55\\u9009\\u62e9\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1f&quot;,&quot;link&quot;:&quot;eb-table-content-1&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\u5fc5\\u5907\\u6838\\u5fc3\\u529f\\u80fd&quot;,&quot;text&quot;:&quot;\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\u5fc5\\u5907\\u6838\\u5fc3\\u529f\\u80fd&quot;,&quot;link&quot;:&quot;eb-table-content-2&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;2025 \\u5e74\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1a&quot;,&quot;text&quot;:&quot;2025 \\u5e74\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1a&quot;,&quot;link&quot;:&quot;eb-table-content-3&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;1. MixDesk \\u2014 AI\\u9a71\\u52a8\\u7684\\u5168\\u6e20\\u9053\\u5b9e\\u65f6\\u804a\\u5929\\u89e3\\u51b3\\u65b9\\u6848&quot;,&quot;text&quot;:&quot;1. MixDesk \\u2014 AI\\u9a71\\u52a8\\u7684\\u5168\\u6e20\\u9053\\u5b9e\\u65f6\\u804a\\u5929\\u89e3\\u51b3\\u65b9\\u6848&quot;,&quot;link&quot;:&quot;eb-table-content-4&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;2. LiveChat&quot;,&quot;text&quot;:&quot;2. LiveChat&quot;,&quot;link&quot;:&quot;2-livechat&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;3. Zendesk&quot;,&quot;text&quot;:&quot;3. Zendesk&quot;,&quot;link&quot;:&quot;3-zendesk&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;4. Intercom&quot;,&quot;text&quot;:&quot;4. Intercom&quot;,&quot;link&quot;:&quot;4-intercom&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;5. Olark&quot;,&quot;text&quot;:&quot;5. Olark&quot;,&quot;link&quot;:&quot;5-olark&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;6. LiveAgent&quot;,&quot;text&quot;:&quot;6. LiveAgent&quot;,&quot;link&quot;:&quot;6-liveagent&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;7. HubSpot CRM&quot;,&quot;text&quot;:&quot;7. HubSpot CRM&quot;,&quot;link&quot;:&quot;7-hubspot-crm&quot;},{&quot;level&quot;:2,&quot;content&quot;:&quot;MixDesk\\uff1a\\u4e0d\\u4ec5\\u662f\\u804a\\u5929\\u8f6f\\u4ef6\\uff0c\\u66f4\\u662f\\u4f60\\u7684AI\\u589e\\u957f\\u52a9\\u624b&quot;,&quot;text&quot;:&quot;MixDesk\\uff1a\\u4e0d\\u4ec5\\u662f\\u804a\\u5929\\u8f6f\\u4ef6\\uff0c\\u66f4\\u662f\\u4f60\\u7684AI\\u589e\\u957f\\u52a9\\u624b&quot;,&quot;link&quot;:&quot;eb-table-content-11&quot;}]\" data-visible=\"[false,true,false,false,false,false]\" data-delete-headers=\"[{&quot;label&quot;:&quot;Mixdesk AI Agent&quot;,&quot;value&quot;:&quot;mixdesk-ai-agent&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;\\u5982\\u4f55\\u9009\\u62e9\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1f&quot;,&quot;value&quot;:&quot;\\u5982\\u4f55\\u9009\\u62e9\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1f&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\u5fc5\\u5907\\u6838\\u5fc3\\u529f\\u80fd&quot;,&quot;value&quot;:&quot;\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\u5fc5\\u5907\\u6838\\u5fc3\\u529f\\u80fd&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;2025 \\u5e74\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1a&quot;,&quot;value&quot;:&quot;2025-\\u5e74\\u6700\\u4f73\\u5b9e\\u65f6\\u804a\\u5929\\u8f6f\\u4ef6\\uff1a&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;1. MixDesk \\u2014 AI\\u9a71\\u52a8\\u7684\\u5168\\u6e20\\u9053\\u5b9e\\u65f6\\u804a\\u5929\\u89e3\\u51b3\\u65b9\\u6848&quot;,&quot;value&quot;:&quot;1-mixdesk-ai\\u9a71\\u52a8\\u7684\\u5168\\u6e20\\u9053\\u5b9e\\u65f6\\u804a\\u5929\\u89e3\\u51b3\\u65b9\\u6848&quot;,&quot;isDelete&quot;:false},{&quot;label&quot;:&quot;2. LiveChat&quot;,&quot;value&quot;:&quot;2-livechat&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;3. Zendesk&quot;,&quot;value&quot;:&quot;3-zendesk&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;4. Intercom&quot;,&quot;value&quot;:&quot;4-intercom&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;5. Olark&quot;,&quot;value&quot;:&quot;5-olark&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;6. LiveAgent&quot;,&quot;value&quot;:&quot;6-liveagent&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;7. HubSpot CRM&quot;,&quot;value&quot;:&quot;7-hubspot-crm&quot;,&quot;isDelete&quot;:true},{&quot;label&quot;:&quot;MixDesk\\uff1a\\u4e0d\\u4ec5\\u662f\\u804a\\u5929\\u8f6f\\u4ef6\\uff0c\\u66f4\\u662f\\u4f60\\u7684AI\\u589e\\u957f\\u52a9\\u624b&quot;,&quot;value&quot;:&quot;mixdesk\\uff1a\\u4e0d\\u4ec5\\u662f\\u804a\\u5929\\u8f6f\\u4ef6\\uff0c\\u66f4\\u662f\\u4f60\\u7684ai\\u589e\\u957f\\u52a9\\u624b&quot;,&quot;isDelete&quot;:false}]\" data-smooth=\"true\" data-top-offset=\"\"><div class=\"eb-toc__list-wrap\"><ul class='eb-toc__list'><li><a href=\"#eb-table-content-1\">How to choose the best live chat software?<\/a><li><a href=\"#eb-table-content-2\">Essential core functions of real-time chat software<\/a><li><a href=\"#eb-table-content-3\">Best live chat software in 2025\uff1a<\/a><li><a href=\"#eb-table-content-4\">1.  MixDesk-AI-driven omni-channel real-time chat solution<\/a><li><a href=\"#eb-table-content-11\">MixDesk: Not only chat software, but also your AI growth assistant<\/a><\/ul><\/div><\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\">How to choose the best live chat software?<\/h2>\n\n\n\n<p>Choose one<a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-customer-service-system-2\/\">Real-time chat software suitable for enterprises<\/a>, It needs to be considered comprehensively from the following key dimensions\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Functional features<\/strong><br>Whether to support core requirements such as real-time messaging, multi-channel communication, intelligent robots, and file sharing.<\/li>\n\n\n\n<li><strong>Ease of use<\/strong><br>Whether the software installation and configuration is simple, whether the interface is intuitive, and whether the customer service operation is smooth.<\/li>\n\n\n\n<li><strong>Integration ability<\/strong><br>Can it seamlessly access CRM, help desk, e-commerce platform and marketing tools to achieve data exchange.<\/li>\n\n\n\n<li><strong>Customization<\/strong><br>Whether to support flexible adjustment of interface, functions, and workflow to fit the corporate brand and operation process.<\/li>\n\n\n\n<li><strong>Price system<\/strong><br>Whether the price is transparent and reasonable, and whether it provides optional programs and free trials for companies of different sizes.<\/li>\n\n\n\n<li><strong>Customer support<\/strong><br>Is there round-the-clock responsive technical support and rich training resources to ensure the stable operation of the business?<\/li>\n\n\n\n<li><strong>Safety compliance<\/strong><br>Whether it meets industry security standards and regulatory requirements to ensure customer data privacy and system security.<\/li>\n<\/ul>\n\n\n\n<p>Through systematic evaluation of these factors, companies can ensure that the selected chat software truly supports business growth and customer satisfaction.<\/p>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3636 post type-post status-publish format-standard has-post-thumbnail category-done category-cross-border tag-overseas-customer-service tag-social-media-marketing\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/comparison-of-overseas-social-media-analyses\/\" target=\"_self\"  ><img decoding=\"async\" width=\"1394\" height=\"1042\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u6d77\u5916\u793e\u5a92\u5206\u6790\u5bf9\u6bd4\uff1a\u51fa\u6d77\u54c1\u724c\u8be5\u9009\u54ea\u4e00\u4e2a\uff1f\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1.png 1394w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-300x224.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-1024x765.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-768x574.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-16x12.png 16w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-562x420.png 562w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-80x60.png 80w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-696x520.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/0-1-1068x798.png 1068w\" sizes=\"(max-width: 1394px) 100vw, 1394px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/comparison-of-overseas-social-media-analyses\/\" target=\"_self\" >Analysis and comparison of overseas social media: Which one should I choose for overseas brands?<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Essential core functions of real-time chat software<\/h2>\n\n\n\n<p>successful<a href=\"https:\/\/mixdesk.com\/blog\/en\/cross-border-e-commerce-customer-service-system\/\">Live chat solution<\/a>Should have the following basic and key functions\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time messaging<\/strong><br>The high-speed, stable, and easy-to-operate text communication experience is the basis for instant communication between customers and customer service.<\/li>\n\n\n\n<li><strong>Multi-channel support<\/strong><br>Integrate email, social media, SMS and other channels to achieve seamless customer interaction across platforms.<\/li>\n\n\n\n<li><strong>Automatic replies and AI chatbots<\/strong><br>Use artificial intelligence to deal with common problems\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-social-media-batch-management-tool\/\">Achieve 7\u00d724 hours instant response<\/a>, Free up manual customer service resources to process complex requests.<\/li>\n\n\n\n<li><strong>File sharing function<\/strong><br>Support the transmission of pictures, documents, etc. directly in the chat, effectively assisting in the rapid resolution of customer problems.<\/li>\n\n\n\n<li><strong>Visitor tracking and behavior analysis<\/strong><br>Use data to gain insight into customer behavior and preferences, optimize service strategies and customer experience.<\/li>\n\n\n\n<li><strong>Customizable chat widget<\/strong><br>Flexibly adjust the color, font and position of the chat window to create a customer interface that highly matches the brand style.<\/li>\n\n\n\n<li><strong>Integration with CRM and help desk system<\/strong><br>Easily call customer historical data to achieve<a href=\"https:\/\/mixdesk.com\/blog\/en\/what-are-the-overseas-social-media-outlets\/\">Personalized service and accurate customer management<\/a>\u3002<\/li>\n\n\n\n<li><strong>Safety compliance<\/strong><br>Data transmission is encrypted, stored securely, meets compliance requirements such as the GDPR, and protects customer privacy.<\/li>\n\n\n\n<li><strong>Mobile optimization<\/strong><br>Ensure that customers and customer service staff can also use the chat function smoothly on mobile phones and tablet devices.<\/li>\n\n\n\n<li><strong>Detailed reports and data insights<\/strong><br>Provide key indicators such as chat volume, response speed, and customer satisfaction to help continuously optimize customer service performance.<\/li>\n<\/ul>\n\n\n\n<p>The integration of these functions ensures that the real-time chat software not only meets the current needs of the enterprise, but also has the flexibility to adapt to future business growth.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Best live chat software in 2025\uff1a<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">1. MixDesk<a href=\"https:\/\/mixdesk.com\/blog\/en\/\"> <\/a>-AI-driven omni-channel real-time chat solution<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/mixdesk.com\/blog\/en\/\">MixDesk<\/a> Based on advanced AI technology, support<a href=\"https:\/\/mixdesk.com\/blog\/en\/comparison-of-overseas-social-media-analyses-2\/\">Multi-platform message aggregation<\/a>\uff08<a href=\"https:\/\/mixdesk.com\/blog\/en\/whatsapp-autoresponder-management\/\">WhatsApp<\/a>\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/difference-between-facebook-personal-page-and-public-page\/\">Facebook<\/a>\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/instagram-account\/\">Instagram<\/a>\u3001<a href=\"https:\/\/mixdesk.com\/blog\/en\/line-web-language\/\">LINE<\/a>, etc.), with speech recognition, multi-language automatic reply, and multi-modal message processing capabilities. Its intelligent robots and automated workflows improve customer service efficiency and help companies achieve a closed loop of precision marketing and service.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"486\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-1024x486.png\" alt=\"\" class=\"wp-image-3531\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-1024x486.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-300x142.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-768x364.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-1536x729.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-18x9.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-885x420.png 885w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-696x330.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-1068x507.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1-1920x911.png 1920w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/0-1.png 1986w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>The interface is simple and friendly, the operation is smooth, and it supports quick start. Flexible configuration, support for rights management and active invitation chat functions to enhance customer engagement.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Support deep integration with mainstream CRM, e-commerce and marketing tools to achieve<a href=\"https:\/\/mixdesk.com\/blog\/en\/what-are-the-overseas-social-media-outlets\/\">Efficient synchronization and unified management of customer data<\/a>\u3002<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>Provide multi-channel professional support, timely response, and rich tutorials and help documents.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>Flexible pricing according to the size and needs of the enterprise, support free trial, suitable for all kinds of enterprises.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Full-featured, powerful AI intelligence\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/comparison-of-overseas-social-media-analyses-2\/\">Multi-channel aggregation<\/a>, Easy to use and supports high customization.<br>Disadvantages: As an emerging product, some advanced features are still in rapid iteration.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2.  LiveChat<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.livechat.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">LiveChat<\/a> Is a mature real-time chat solution that supports<a href=\"https:\/\/mixdesk.com\/blog\/en\/social-media-data-analysis-tools\/\">Real-time news, multi-language<\/a>, Proactive invitation and intelligent routing, suitable for global enterprises. With rich reports and analysis, it is particularly suitable for e-commerce to increase sales through chat.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"481\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-1024x481.png\" alt=\"\" class=\"wp-image-3486\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-1024x481.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-300x141.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-768x360.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-1536x721.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-2048x961.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-18x8.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-895x420.png 895w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-696x327.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-1068x501.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/03\/5-1920x901.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>The user interface is friendly, the installation is simple, the setup is intuitive, and it is easy for new users to get started.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Support the integration of Salesforce, HubSpot, Shopify, Magento and other mainstream platforms and marketing tools.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>Provide mail, telephone and<a href=\"https:\/\/mixdesk.com\/blog\/en\/commonly-used-ai-customer-service-tools-across-borders\/\">Live chat support<\/a>, Fast response speed and rich resources.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>The starting price is US220 per customer per month, and a 14-day free trial is provided.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Powerful functions, extensive integration, and high-quality customer support.<br>Disadvantages: Some user feedback messages are occasionally delayed, and some CRM integrations are complicated.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3.  Zendesk<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.zendesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Zendesk<\/a> Provide an omni-channel customer service suite, covering e-mail, chat, telephone and social messaging, support automatic ticket routing and advanced analysis, suitable for the complex needs of large enterprises.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"364\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1024x364.png\" alt=\"\" class=\"wp-image-3532\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1024x364.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-300x107.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-768x273.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1536x546.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-2048x728.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-18x6.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1181x420.png 1181w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-696x248.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1068x380.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/04\/1-2-1920x683.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>Basic functions are easy to use, but advanced automation and customization take a long time to learn.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Support many applications and powerful apis such as Salesforce, Slack, Jira, Microsoft Teams, etc.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>Multi-channel support, basic support for a full set of meals\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-commonly-used-across-borders\/\">24\/7 support, premium package only<\/a>\u3002 Support response speed is sometimes slow.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>The starting price is US119 per customer service per month, and the professional version can reach US1115. It is feature-rich but the price is higher.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Omni-channel support\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/app-sdk\/\">Powerful work order system<\/a>, Enrich automation.<br>Disadvantages: The price is high, the learning curve is steep, and the customer support is mostly robots at the beginning.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4.  Intercom<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.intercom.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Intercom<\/a> It is a platform that integrates customer messaging and sales support, providing real-time chat, AI automation, and customer interaction management.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"324\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1024x324.png\" alt=\"\" class=\"wp-image-3821\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1024x324.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-300x95.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-768x243.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1536x486.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-2048x648.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-18x6.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1327x420.png 1327w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-696x220.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1068x338.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-3-1920x608.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>The interface is intuitive and new users can adapt quickly, but some advanced functions are complicated.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Support multiple integrations, flexible APIS, and extensive expansion.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>Email and live chat support are provided, but the quality of customer feedback is unstable.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>The starting price is higher, starting at\u7f8e\u5143106 per month for the Essential plan.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Powerful automation and AI functions, extensive integration.<br>Disadvantages: The price is high, the reporting function is limited, and the quality of customer support is inconsistent.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5.  Olark<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.olark.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Olark<\/a> Is focused<a href=\"https:\/\/mixdesk.com\/blog\/en\/whatsapp-quick-reply\/\">Cloud real-time chat software for small and medium-sized enterprises<\/a>, The function is simple and efficient.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"544\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-1024x544.png\" alt=\"\" class=\"wp-image-3822\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-1024x544.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-300x159.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-768x408.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-1536x816.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-2048x1088.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-18x10.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-791x420.png 791w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-696x370.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-1068x567.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-4-1920x1020.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>Easy to operate and quick to get started\uff0c<a href=\"https:\/\/mixdesk.com\/blog\/en\/what-is-ai-agent\/\">Support multi-conversation management<\/a>\u3002<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Good integration with a variety of third-party tools.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>The support response is timely and the resources are sufficient, but some functions need to be improved.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>Each seat is\u7f8e\u514329 per month and offers a 14-day free trial.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Easy to use, affordable, suitable for small teams.<br>Disadvantages: Limited customization options, basic report analysis, and no mobile application.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6.  LiveAgent<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.liveagent.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">LiveAgent<\/a> Integrated help desk and real-time chat functions, support work orders and call centers, suitable for enterprises of all sizes.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"557\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-1024x557.png\" alt=\"\" class=\"wp-image-3823\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-1024x557.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-300x163.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-768x418.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-1536x835.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-2048x1114.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-18x10.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-772x420.png 772w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-696x379.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-1068x581.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/1-5-1920x1044.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>The interface is intuitive, the setup is simple, and it provides a wealth of training resources.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br>Integrate mainstream CRM and multi-channel support.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br><a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-not-only-provides-automatic-replies\/\">Fast response and support for multiple channels.<\/a><\/p>\n\n\n\n<p><strong>pricing<\/strong><br>The starting price is 9 US dollars\/customer service\/month, which is cost-effective.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Full-featured, multi-channel support, and reasonable price.<br>Disadvantages: The interface is more complex, and mobile notifications need to be improved.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7.  HubSpot CRM<\/h2>\n\n\n\n<p><strong>Product overview<\/strong><br><a href=\"https:\/\/www.hubspot.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">HubSpot CRM<\/a> Integrated real-time chat, supports AI chatbots, and provides powerful reporting and customer management.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"402\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1024x402.png\" alt=\"\" class=\"wp-image-3824\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1024x402.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-300x118.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-768x302.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1536x604.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-2048x805.png 2048w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-18x7.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1069x420.png 1069w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-696x273.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1068x420.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/08\/HubSpot\u5ba2\u670d\u7cfb\u7edf-1920x754.png 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>Ease of use<\/strong><br>The interface is simple and easy to use, especially suitable for HubSpot ecological users.<\/p>\n\n\n\n<p><strong>Integration ability<\/strong><br><a href=\"https:\/\/mixdesk.com\/blog\/en\/customer-service-experience\/\">Seamlessly connect to HubSpot&#039;s full set of tools<\/a>, Support multi-channel communication.<\/p>\n\n\n\n<p><strong>Customer support<\/strong><br>Provide multi-channel support and rich resources.<\/p>\n\n\n\n<p><strong>pricing<\/strong><br>Basic features are free, and advanced features start at\u7f8e\u514350 per user per month.<\/p>\n\n\n\n<p><strong>Pros and cons<\/strong><br>Advantages: Free start, powerful integration, AI intelligent support.<br>Disadvantages: The price of advanced features is higher, and there are insufficient custom alerts.<\/p>\n\n\n\n<p>List of forms\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>brand<\/th><th>Product overview<\/th><th>Ease of use<\/th><th>Integration ability<\/th><th>Customer support<\/th><th>pricing<\/th><th>Pros and cons<\/th><\/tr><\/thead><tbody><tr><td><strong>MixDesk<\/strong><\/td><td>AI-driven multi-platform aggregation, supports speech recognition and multi-language automatic replies, and intelligent robots improve efficiency<\/td><td>The interface is simple, the operation is smooth, and it supports rights management and active invitation.<\/td><td>Support deep integration of mainstream CRM, e-commerce, and marketing tools<\/td><td>Timely response from multiple channels and rich tutorial documentation<\/td><td>Flexible pricing, free trial<\/td><td>Excellent: Fully functional, powerful AI intelligence, easy to use and support customization; missing: Some advanced functions are in rapid iteration<\/td><\/tr><tr><td><strong>LiveChat<\/strong><\/td><td>Mature solution, supports multiple languages, intelligent routing, rich reports, suitable for e-commerce to increase sales<\/td><td>The interface is friendly, the installation is simple, and it is easy for new users to get started<\/td><td>Multi-platform integration such as Salesforce, HubSpot, and Shopify<\/td><td>Fast support for email, phone, and real-time chat<\/td><td>Starting at US220 per customer service month, 14-day free trial<\/td><td>Advantages: Powerful functions, extensive integration, and good customer support; disadvantages: Messages are occasionally delayed, and some integrations are complicated<\/td><\/tr><tr><td><strong>Zendesk<\/strong><\/td><td>Omni-channel service suite, powerful work order system, support automation and advanced analysis<\/td><td>Basic and easy to use, advanced automation takes a long time to learn<\/td><td>Salesforce, Slack, Jira and many other applications and strong APIs<\/td><td>Multi-channel support, 24\/7 support for premium packages<\/td><td>Starting at\u7f8e\u514319\/month, professional version is\u7f8e\u5143115\/month<\/td><td>Advantages: Omni-channel, powerful automation; disadvantages: high price, steep learning curve, slow support<\/td><\/tr><tr><td><strong>Intercom<\/strong><\/td><td>Customer messaging platform, integrated real-time chat and AI automation<\/td><td>The interface is intuitive, and some advanced functions are complex<\/td><td>Multiple integrations, flexible API<\/td><td>Email and real-time chat, support unstable quality<\/td><td>Starting at\u7f8e\u5143106\/month<\/td><td>Advantages: Strong automation and AI, extensive integration; disadvantages: High price, varying support quality, limited reports<\/td><\/tr><tr><td><strong>Olark<\/strong><\/td><td>Simple real-time chat in the cloud, suitable for small and medium-sized enterprises<\/td><td>Easy to operate and quick to get started<\/td><td>Integration of multiple third-party tools<\/td><td>Timely response and adequate resources<\/td><td>29 USD\/month\/seat, 14-day free trial<\/td><td>Excellent: Easy to use and affordable, suitable for small teams; short: limited customization, basic reporting, no mobile application<\/td><\/tr><tr><td><strong>LiveAgent<\/strong><\/td><td>Integrated help desk + real-time chat, support multi-channel and call center<\/td><td>The interface is intuitive, the setup is simple, and the training resources are rich<\/td><td>Mainstream CRM, multi-channel integration<\/td><td>Fast response, support multi-channel<\/td><td>Starting at 9 USD\/month<\/td><td>Excellent: Fully functional and cost-effective; short: the interface is complex, and mobile notifications need to be improved<\/td><\/tr><tr><td><strong>HubSpot CRM<\/strong><\/td><td>CRM integrated real-time chat, AI robot, strong reporting<\/td><td>Simple and easy to use, HubSpot user experience is good<\/td><td>Seamlessly connect to the HubSpot ecosystem and support multi-channel communication<\/td><td>Multi-channel support, rich resources<\/td><td>Free basic, premium\u7f8e\u514350\/month<\/td><td>Advantages: Free start, strong AI support, good integration; disadvantages: High price of advanced features, insufficient customization<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><strong>\uff5cRelated reading\uff5c<\/strong><\/p>\n\n\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-3631 post type-post status-publish format-standard has-post-thumbnail category-cross-border tag-overseas-customer-service\">\n\n<div class=\"wp-block-columns are-vertically-aligned-center is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><figure class=\"wp-block-post-featured-image\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-online-customer-service-system\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1390\" height=\"962\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\u6d77\u5916\u5728\u7ebf\u5ba2\u670d\u7cfb\u7edf\u600e\u4e48\u9009\uff1f\u8de8\u5883\u54c1\u724c\u6253\u9020\u5ba2\u6237\u6ee1\u610f\u5ea6\u7684\u5173\u952e\u4e00\u73af\" style=\"object-fit:cover;\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357.png 1390w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-300x208.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-1024x709.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-768x532.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-607x420.png 607w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-218x150.png 218w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-696x482.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2025\/05\/WhatsApp\u8425\u9500\u7ec8\u6781\u6307\u5357-1068x739.png 1068w\" sizes=\"(max-width: 1390px) 100vw, 1390px\" \/><\/a><\/figure><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><h2 style=\"color:#00da5d;\" class=\"has-link-color wp-elements-258af4e08008274b56f64fc778aa52e9 wp-block-post-title has-text-color\"><a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-online-customer-service-system\/\" target=\"_self\" >How to choose an overseas online customer service system? Cross-border brands are a key part of customer satisfaction<\/a><\/h2><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">How to choose the best live chat software for you?<\/h1>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Functional requirements<\/strong>: Determine the core needs of your business, whether it focuses on automation, analysis, or multi-channel support?<\/li>\n\n\n\n<li><strong>Budget scope<\/strong>: Choose a cost-effective plan that suits your budget, especially focusing on the free trial period.<\/li>\n\n\n\n<li><strong>Integrated ecology<\/strong>: Consider<a href=\"https:\/\/mixdesk.com\/blog\/en\/ai-customer-service-experience\/\">Compatibility of chat software with existing CRM, marketing and e-commerce systems<\/a>\u3002<\/li>\n\n\n\n<li><strong>Ease of use and support<\/strong>: Ensure easy operation and perfect customer support to reduce implementation obstacles.<\/li>\n\n\n\n<li><strong>Safety compliance<\/strong>: Pay attention to data security and compliance, and ensure the security of customer information.<\/li>\n<\/ul>\n\n\n\n<h1 class=\"wp-block-heading\">Frequently asked questions<\/h1>\n\n\n\n<p><strong>Q1: Which is the best live chat software?<\/strong><br>Different companies have different needs. MixDesk is suitable for companies seeking multi-channel all-in-one solutions; LiveChat is fully functional and user-friendly; Zendesk is more suitable for large enterprises that require complex work orders and automation.<\/p>\n\n\n\n<p><strong>Q2: How do I add a live chat to the website?<\/strong><br>After selecting the appropriate software, copy the provided code fragment and embed it in the website&#039;s HTML. Customize the chat window style and settings as needed to ensure a smooth customer experience.<\/p>\n\n\n\n<p><strong>Q3: Is live chat safe?<\/strong><br>Mainstream chat software adopts advanced encryption and access control, which complies with regulations such as the GDPR to ensure data security.<\/p>\n\n\n\n<p><strong>Q4: Will live chat affect website performance?<\/strong><br><a href=\"https:\/\/mixdesk.com\/blog\/en\/which-is-the-best-overseas-social-media-matrix-tool\/\">Premium chat software<\/a>It adopts a lightweight design and is optimized for mobile terminals to minimize the loading speed of the website in exchange for higher customer engagement.<\/p>\n\n\n\n<div class=\"wp-block-cover aligncenter has-small-font-size\" style=\"min-height:237px;aspect-ratio:unset;\"><span aria-hidden=\"true\" class=\"wp-block-cover__background has-black-background-color has-background-dim-100 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-flow wp-block-cover-is-layout-flow\">\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-vertically-aligned-center is-image-fill has-background\" style=\"background-color:#70d28961;font-size:29px;grid-template-columns:15% auto\"><figure class=\"wp-block-media-text__media\" style=\"background-image:url(https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png);background-position:50% 50%\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"659\" src=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png\" alt=\"\" class=\"wp-image-2643 size-full\" srcset=\"https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1024x659.png 1024w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-300x193.png 300w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-768x494.png 768w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1536x989.png 1536w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-18x12.png 18w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-653x420.png 653w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-696x448.png 696w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1-1068x687.png 1068w, https:\/\/mixdesk.com\/blog\/wp-content\/uploads\/2024\/12\/\u6d77\u5916\u5ba2\u670d\u7cfb\u7edf1.png 1616w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-left has-white-color has-text-color\" style=\"font-size:12px\">Mixdesk is an overseas multi-channel intelligent customer communication platform that can unify multiple channels such as Facebook, Instagram, WhatsApp, Line, Telegram, and Email to help companies communicate and serve customers. Mixdesk also supports AI employee functions, allowing enterprises to achieve more efficient automated customer service.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size is-style-fill\" style=\"font-size:14px\"><a class=\"wp-block-button__link has-background has-text-align-center wp-element-button\" href=\"https:\/\/chat.mix-chat.com\/chatlink.html?eid=bebf26f4921fc35e78530a3a00b4bd96&amp;utm=blog\" style=\"border-radius:13px;background-color:#00da5d\" target=\"_blank\" rel=\"noreferrer noopener\">Consult now<\/a><\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">MixDesk: Not only chat software, but also your AI growth assistant<\/h2>\n\n\n\n<p>Among the many customer support live chat software\uff0c<strong>The core advantage of MixDesk is not only reflected in real-time response, but also in the behind it. <a href=\"https:\/\/mixdesk.com\/blog\/en\/overseas-online-customer-service-system-2\/\">AI-driven capabilities and full-link customer communication and integration capabilities<\/a><\/strong>\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI employees are online 24 hours a day, automatically answering, chasing fans, and labeling\uff1b<\/li>\n\n\n\n<li>Support speech recognition, picture recognition, and multilingual translation\uff1b<\/li>\n\n\n\n<li>All message channels are handled in one workbench to improve response efficiency\uff1b<\/li>\n\n\n\n<li>Visual data kanban board allows you to control customer communication dynamics at any time\uff1b<\/li>\n\n\n\n<li>Flexible configuration, quick actions, intelligent work order flow, support manual transfer\uff1b<\/li>\n\n\n\n<li>Support custom workflows to easily create a closed loop of new media customer acquisition.<\/li>\n<\/ul>\n\n\n\n<p><strong>Whether you are operating a private domain account or building a overseas customer service system, MixDesk allows your customers to communicate<a href=\"https:\/\/mixdesk.com\/blog\/en\/cross-border-omni-channel-intelligent-customer-service-system\/\">More efficient, smarter, and more user-friendly<\/a>\u3002<\/strong><\/p>\n\n\n\n<p><strong>(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--df7f5da9dccf019f0baf71ff7eea6e01\"><a class=\"wp-block-button__link wp-element-button\"><strong>WhatsApp\uff1a<\/strong>852 51076652<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--ce782eb3abf04df7c4b2ec398a9078dd\"><a class=\"wp-block-button__link wp-element-button\">LINE ID\uff1amixdesk<\/a><\/div>\n\n\n\n<div class=\"wp-block-button is-style-outline td_btn_small is-style-outline--a77da0f19c4c934c7b1ff8257277870e\"><a class=\"wp-block-button__link wp-element-button\">WeChat\uff1a MIX_Pika77<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>This article will conduct an in-depth comparison of the mainstream real-time chat software in 2025, helping enterprises find the most suitable customer communication tool and enhance customer engagement and operational efficiency.<\/p>","protected":false},"author":5,"featured_media":3826,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_eb_attr":"","footnotes":""},"categories":[90],"tags":[110],"class_list":{"0":"post-3793","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cross-border","8":"tag-overseas-customer-service"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.2 - 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