{"id":1127,"date":"2025-06-25T16:38:41","date_gmt":"2025-06-25T08:38:41","guid":{"rendered":"https:\/\/mixdesk.com\/help\/?post_type=ht_kb&p=1127"},"modified":"2025-12-19T16:20:25","modified_gmt":"2025-12-19T08:20:25","slug":"webhook","status":"publish","type":"ht_kb","link":"https:\/\/mixdesk.com\/help\/en\/docs\/webhook\/","title":{"rendered":"Webhook docs"},"content":{"rendered":"

\u901a\u8fc7 Webhooks \u63a5\u6536Mixdesk\u7684\u6570\u636e\uff0c\u4f60\u53ef\u4ee5\u57fa\u4e8e\u6536\u5230\u7684\u6570\u636e\u505a\u8fdb\u4e00\u6b65\u5904\u7406<\/p>\n\n\n\n

\u5bf9\u63a5\u51c6\u5907\u5de5\u4f5c<\/h3>\n\n\n\n

1.\u70b9\u51fb\u5de6\u4e0b\u89d2 \u300c\u8bbe\u7f6e\u300d\uff0c\u9009\u62e9 Webhook<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

2.\u6dfb\u52a0 webhook\uff0c\u6839\u636e\u9700\u8981\u9009\u62e9\u5bf9\u5e94\u4e8b\u4ef6\uff0c\u540c\u65f6\u8f93\u5165\u63a5\u6536 Webhook \u63a8\u9001\u7684\u5730\u5740<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

3. \u6dfb\u52a0\u6210\u529f\u540e\uff0c\u4f60\u53ef\u4ee5\u770b\u5230\u5bf9\u5e94\u5bc6\u94a5\uff0c\u53ef\u4ee5\u7528\u6765\u505a\u7b7e\u540d\u6821\u9a8c\u3002<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

\u4e8b\u4ef6<\/h3>\n\n\n\n

\u5f53\u5bf9\u5e94\u7684\u4e8b\u4ef6\u88ab\u89e6\u53d1\u65f6\uff0cMixdesk\u4f1a\u5411 Webhook URL \u53d1\u9001\u8bf7\u6c42\uff0c\u63a8\u9001\u5bf9\u5e94\u6570\u636e\u3002<\/p>\n\n\n\n

\u4e8b\u4ef6\u540d\u79f0<\/strong><\/td>\u5bf9\u5e94\u6570\u636e\u6a21\u578b<\/strong><\/td><\/tr>
\u7ed3\u675f\u5bf9\u8bdd conversation.closed<\/td>\u5bf9\u8bdd\u6570\u636e\u6a21\u578b<\/td><\/tr>
\u521b\u5efa\u8054\u7cfb\u4eba client.created<\/td>\u8054\u7cfb\u4eba\u6570\u636e\u6a21\u578b<\/td><\/tr>
\u66f4\u65b0\u8054\u7cfb\u4ebaclient.updated<\/td>\u8054\u7cfb\u4eba\u6570\u636e\u6a21\u578b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u901a\u7528<\/h3>\n\n\n\n

\u7b7e\u540d<\/h4>\n\n\n\n

\u8bf7\u6c42\u4e2d\uff0cMixdesk\u4f1a\u5728 HTTP Header \u4e2d\u589e\u52a0 Mixdesk-Signature<\/code>\uff0c\u4f01\u4e1a\u9700\u8981\u6821\u9a8c\u8be5\u7b7e\u540d\uff0c\u4ee5\u9a8c\u8bc1\u6570\u636e\u5b89\u5168\u6027\uff0c\u4ee5\u4e0b\u662f\u7b7e\u540d\u6821\u9a8c\u7684\u5177\u4f53\u6d41\u7a0b\uff1a<\/p>\n\n\n\n

    \n
  1. \u8bfb\u53d6 HTTP \u8bf7\u6c42\u7684 Body\uff0c\u5c06\u5176\u8f6c\u6362\u4e3a\u5b57\u7b26\u4e32 body_str<\/code>\uff1b<\/li>\n\n\n\n
  2. \u5c06 body_str<\/code> \u548c secret<\/code> \u62fc\u63a5\u6210\u9700\u8981\u52a0\u5bc6\u7684\u5b57\u7b26\u4e32 encrypted_str<\/code>\uff0cbody_str<\/code> \u5728\u524d\uff0c secret<\/code> \u5728\u540e\uff1b<\/li>\n\n\n\n
  3. \u5bf9 encrypted_str<\/code> \u8fdb\u884c SHA1 \u52a0\u5bc6\u5f97\u5230 signature_str<\/code>\uff1b<\/li>\n\n\n\n
  4. \u5c06 signature_str<\/code> \u548c HTTP Header \u4e2d\u7684 Mixdesk-Signature<\/code>\u7684\u503c\u8fdb\u884c\u6bd4\u5bf9\u3002<\/li>\n<\/ol>\n\n\n\n

    \u8bf7\u6c42\u65b9\u6cd5<\/h4>\n\n\n\n

    POST<\/p>\n\n\n\n

    \u54cd\u5e94\u72b6\u6001<\/h4>\n\n\n\n
    \u72b6\u6001\u7801<\/strong><\/td>\u63cf\u8ff0<\/strong><\/td><\/tr>
    200<\/td>\u6210\u529f\uff0cMixdesk\u5c06\u8ba2\u9605\u7684\u4e3b\u9898\u6210\u529f\u63a8\u9001\u5230 Webhook URL<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    \u91cd\u8bd5\u673a\u5236<\/h4>\n\n\n\n

    \u4ee5\u5bf9\u8bdd\u7ed3\u675f\u4e3a\u4f8b\uff0c\u7cfb\u7edf\u5c06\u89e6\u53d1\u4e00\u6b21 webhook \u8bf7\u6c42\u3002\u82e5\u9996\u6b21\u8bf7\u6c42\u5931\u8d25\uff0c\u7cfb\u7edf\u5c06\u5728 60 \u79d2\u540e\u8fdb\u884c\u4e00\u6b21\u91cd\u8bd5\uff1b\u82e5\u91cd\u8bd5\u4ecd\u5931\u8d25\uff0c\u8be5\u8bf7\u6c42\u5c06\u4e0d\u4f1a\u518d\u6b21\u5c1d\u8bd5\u3002<\/p>\n\n\n\n

    \u5bf9\u8bdd\u6570\u636e<\/h3>\n\n\n\n

    \u54cd\u5e94\u793a\u4f8b<\/p>\n\n\n\n

    {\n  "method": "POST",\n  "path": "\/",\n  "query": {},\n  "client_ip": "3.110.241.114",\n  "url": "https:\/\/123wqewqe.m.pipedream.net\/",\n  "headers": {\n    "host": "123erreet.m.pipedream.net",\n    "content-length": "2002",\n    "user-agent": "Go-http-client\/1.1",\n    "content-type": "application\/json; charset=utf-8",\n    "mixdesk-signature": "b6ffa50ca776147ec302da793023d43600d8ca3e"\n  },\n  "bodyRaw": "{\\"id\\":\\"sub_7bc8e0479291fe6481de189c9e65d580_1750821564_0358\\",\\"event\\":\\"conversation.closed\\",\\"enterprise_token\\":\\"xxxxxx\\",\\"created_at\\":1750821564,\\"conversation\\":{\\"agent_email\\":\\"xxxxxx@mixdesk.com\\",\\"agent_group_name\\":\\"\u9ed8\u8ba4\u5206\u7ec4\\",\\"agent_id\\":13,\\"agent_name\\":\\"xxxx\\",\\"agent_nick_name\\":\\"xxxxx\\",\\"agent_work_num\\":\\"\\",\\"browser_language\\":\\"zh-CN\\",\\"client_info\\":{\\"contact_id\\":\\"xxxx\\",\\"custom_fields\\":{\\"number01\\":null,\\"option01\\":null,\\"options01\\":null,\\"test001\\":null,\\"time01\\":null},\\"system_fields\\":{\\"comment\\":\\"\\",\\"email\\":\\"\\",\\"name\\":\\"\\",\\"tel\\":\\"\\"},\\"tags\\":null,\\"track_ids\\":[\\"xxxxxx\\"]},\\"conv_end_time\\":\\"2025-06-2503:19:15.000147\\",\\"conv_id\\":3604512,\\"conv_start_time\\":\\"2025-06-2503:19:05.487927\\",\\"conv_tags\\":null,\\"conv_title\\":\\"\\",\\"conv_url\\":\\"xxxxx\\",\\"ent_id\\":11,\\"evaluation\\":0,\\"evaluation_content\\":\\"\\",\\"messages\\":[{\\"agent_name\\":\\"\\",\\"agent_token\\":\\"\\",\\"content\\":\\"aassada\\",\\"from\\":\\"client\\",\\"timestamp\\":\\"2025-06-25T03:19:05.487927\\",\\"type\\":\\"text\\"},{\\"agent_name\\":\\"xxxx\\",\\"agent_token\\":\\"xxxxxx\\",\\"content\\":\\"asdghado\\",\\"from\\":\\"agent\\",\\"timestamp\\":\\"2025-06-25T03:19:12.658771\\",\\"type\\":\\"text\\"},{\\"agent_name\\":\\"xxxxx\\",\\"agent_token\\":\\"xxxx\\",\\"content\\":\\"niih1\\",\\"from\\":\\"agent\\",\\"timestamp\\":\\"2025-06-25T03:19:15.000147\\",\\"type\\":\\"text\\"}],\\"search_engine\\":\\"\\",\\"source\\":\\"web\\",\\"source_type\\":\\"\u6307\u5b9a\u6765\u6e90\\",\\"source_url\\":\\"\\",\\"sub_source\\":\\"\\",\\"summary\\":\\"\\",\\"summary_time\\":\\"\\",\\"track_id\\":\\"xxxxxx\\",\\"utm_campaign\\":\\"\\",\\"utm_content\\":\\"\\",\\"utm_medium\\":\\"\\",\\"utm_source\\":\\"\\",\\"utm_term\\":\\"\\",\\"visit_id\\":\\"xxxxxx\\",\\"visit_page_title\\":\\"xxxx\\",\\"visit_page_url\\":\\"xxxx\\",\\"visitor_browser\\":\\"Chrome\\",\\"visitor_location\\":\\"xxxxx\\",\\"visitor_os\\":\\"MacOSX\\"}}"\n  "body": {\n    "id": "sub_7bc8e0479291fe6481de189c9e65d580_1750821564_0358",\n    "event": "conversation.closed",\n    "enterprise_token": "xxxx",\n    "created_at": 1750821564,\n    "conversation": {\n      "agent_email": "xxxx@mixdesk.com",\n      "agent_group_name": "default",\n      "agent_id": 13,\n      "agent_name": "xxxx",\n      "agent_nick_name": "xxxx",\n      "agent_work_num": "",\n      "browser_language": "zh-CN",\n      "client_info": {\n        "contact_id": "xxxxxx",\n        "custom_fields": {\n          "number01": null,\n          "option01": null,\n          "options01": null,\n          "test001": null,\n          "time01": null\n        },\n        "system_fields": {\n          "comment": "",\n          "email": "",\n          "name": "",\n          "tel": ""\n        },\n        "tags": null,\n        "track_ids": [\n          "xxxxx"\n        ]\n      },\n      "conv_end_time": "2025-06-25 03:19:15.000147",\n      "conv_id": 3604512,\n      "conv_start_time": "2025-06-25 03:19:05.487927",\n      "conv_tags": null,\n      "conv_title": "",\n      "conv_url": "xxxxxxxxxxx",\n      "ent_id": 11,\n      "evaluation": 0,\n      "evaluation_content": "",\n      "messages": [\n        {\n          "agent_name": "",\n          "agent_token": "",\n          "content": "aassada",\n          "from": "client",\n          "timestamp": "2025-06-25T03:19:05.487927",\n          "type": "text"\n        },\n        {\n          "agent_name": "xxxx",\n          "agent_token": "xxxx",\n          "content": "asdghado",\n          "from": "agent",\n          "timestamp": "2025-06-25T03:19:12.658771",\n          "type": "text"\n        },\n        {\n          "agent_name": "xxxxx",\n          "agent_token": "286d6b5fafe9a6ff3f5bce503612cbe7",\n          "content": "niih1",\n          "from": "agent",\n          "timestamp": "2025-06-25T03:19:15.000147",\n          "type": "text"\n        }\n      ],\n      "search_engine": "",\n      "source": "web",\n      "source_type": "\u6307\u5b9a\u6765\u6e90",\n      "source_url": "",\n      "sub_source": "",\n      "summary": "",\n      "summary_time": "",\n      "track_id": "xxxxx",\n      "utm_campaign": "",\n      "utm_content": "",\n      "utm_medium": "",\n      "utm_source": "",\n      "utm_term": "",\n      "visit_id": "xxxxx",\n      "visit_page_title": "xxxxx",\n      "visit_page_url": "xxxx",\n      "visitor_browser": "Chrome",\n      "visitor_location": "xxxx",\n      "visitor_os": "Mac OS X"\n    }\n  }\n}<\/code><\/pre><\/div>\n\n\n\n
    \u5bf9\u8bdd\u6570\u636e\u6a21\u578b<\/h4>\n\n\n\n
    \u5b57\u6bb5\u540d<\/strong><\/th>\u7c7b\u578b<\/strong><\/th>\u8bf4\u660e<\/strong><\/th><\/tr><\/thead>
    ent_id<\/td>integer<\/td>\u4f01\u4e1a ID<\/td><\/tr>
    client_info<\/td>object<\/td>\u8054\u7cfb\u4eba\u4fe1\u606f<\/td><\/tr>
    agent_name<\/td>string<\/td>\u5ba2\u670d\u771f\u5b9e\u59d3\u540d<\/td><\/tr>
    agent_id<\/td>integer<\/td>\u5ba2\u670d ID<\/td><\/tr>
    agent_nick_name<\/td>string<\/td>\u5ba2\u670d\u6635\u79f0<\/td><\/tr>
    agent_work_num<\/td>string<\/td>\u5ba2\u670d\u5de5\u53f7<\/td><\/tr>
    agent_account<\/td>string<\/td>\u5ba2\u670d\u90ae\u7bb1<\/td><\/tr>
    agent_group_name<\/td>string<\/td>\u5ba2\u670d\u5206\u7ec4\u540d\u79f0<\/td><\/tr>
    conv_id<\/td>integer<\/td>\u5bf9\u8bdd ID<\/td><\/tr>
    track_id<\/td>string<\/td>\u5bf9\u8bdd\u8bbf\u95ee\u6807\u8bc6<\/td><\/tr>
    visit_id<\/td>string<\/td>\u8bbf\u95ee ID<\/td><\/tr>
    conv_tags<\/td>array(string)<\/td>\u5bf9\u8bdd\u6807\u7b7e<\/td><\/tr>
    conv_start_time<\/td>string<\/td>\u5bf9\u8bdd\u521b\u5efa\u65f6\u95f4<\/td><\/tr>
    conv_end_time<\/td>string<\/td>\u5bf9\u8bdd\u7ed3\u675f\u65f6\u95f4<\/td><\/tr>
    conv_type<\/td>integer<\/td>\u5bf9\u8bdd\u7c7b\u578b\uff1a1-\u79c1\u4fe1 2-\u7fa4\u7ec4<\/td><\/tr>
    summary<\/td>string<\/td>\u5bf9\u8bdd\u5c0f\u7ed3<\/td><\/tr>
    summary_time<\/td>string<\/td>\u5bf9\u8bdd\u5c0f\u7ed3\u65f6\u95f4<\/td><\/tr>
    evaluation<\/td>integer<\/td>\u8bc4\u4ef7\u7c7b\u578b 0-\u5dee\u8bc4 1-\u4e2d\u8bc4 2-\u597d\u8bc4<\/td><\/tr>
    evaluation_content<\/td>string<\/td>\u8bc4\u4ef7\u5185\u5bb9<\/td><\/tr>
    source_type<\/td>string<\/td>\u8bbf\u95ee\u6765\u6e90<\/td><\/tr>
    source_url<\/td>string<\/td>\u6765\u6e90 URL<\/td><\/tr>
    source<\/td>string<\/td>\u5bf9\u8bdd\u6e20\u9053<\/td><\/tr>
    sub_source<\/td>string<\/td>\u5b50\u6e20\u9053\u540d\u79f0<\/td><\/tr>
    sub_source_remark<\/td>string<\/td>\u5b50\u6e20\u9053\u5907\u6ce8<\/td><\/tr>
    visit_page_title<\/td>string<\/td>\u7740\u9646\u9875\u6807\u9898<\/td><\/tr>
    visit_page_url<\/td>string<\/td>\u7740\u9646\u9875 URL<\/td><\/tr>
    conv_title<\/td>string<\/td>\u5bf9\u8bdd\u9875\u6807\u9898<\/td><\/tr>
    conv_url<\/td>string<\/td>\u5bf9\u8bdd\u9875 URL<\/td><\/tr>
    search_engine<\/td>string<\/td>\u641c\u7d22\u5f15\u64ce<\/td><\/tr>
    visitor_os<\/td>string<\/td>\u64cd\u4f5c\u7cfb\u7edf<\/td><\/tr>
    visitor_browser<\/td>string<\/td>\u6d4f\u89c8\u5668<\/td><\/tr>
    visitor_location<\/td>string<\/td>\u5730\u533a<\/td><\/tr>
    browser_language<\/td>string<\/td>\u6d4f\u89c8\u5668\u8bed\u8a00<\/td><\/tr>
    utm_source<\/td>string<\/td>utm_source<\/td><\/tr>
    utm_medium<\/td>string<\/td>utm_medium<\/td><\/tr>
    utm_term<\/td>string<\/td>utm_term<\/td><\/tr>
    utm_content<\/td>string<\/td>utm_content<\/td><\/tr>
    utm_campaign<\/td>string<\/td>utm_campaign<\/td><\/tr>
    messages<\/td>array(object)<\/td>\u5bf9\u8bdd\u6d88\u606f\u5217\u8868<\/td><\/tr>
    source_client_info<\/td>object<\/td>\u6e20\u9053\u4e2a\u4eba\u4fe1\u606f\uff1bLine\u3001Facebook\u3001Instagram\u3001Telegram\uff0c\u4f1a\u6709\u8be5\u5206\u7c7b\u5b57\u6bb5\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    client_info \u5bf9\u8c61\u5b57\u6bb5<\/h5>\n\n\n\n
    \u5b57\u6bb5\u540d<\/strong><\/th>\u7c7b\u578b<\/strong><\/th>\u8bf4\u660e<\/strong><\/th><\/tr><\/thead>
    contact_id<\/td>string<\/td>\u8054\u7cfb\u4eba ID<\/td><\/tr>
    track_ids<\/td>array(string)<\/td>\u8bbf\u95ee\u6807\u8bc6\u5217\u8868<\/td><\/tr>
    tags<\/td>array(string)<\/td>\u8054\u7cfb\u4eba\u6807\u7b7e<\/td><\/tr>
    system_fields<\/td>object<\/td>\u7cfb\u7edf\u5b57\u6bb5\uff0c\u53ea\u5305\u542b\u542f\u7528\u663e\u793a\u7684\u5b57\u6bb5<\/td><\/tr>
    custom_fields<\/td>object<\/td>\u81ea\u5b9a\u4e49\u5b57\u6bb5\uff0c\u53ea\u5305\u542b\u542f\u7528\u663e\u793a\u7684\u5b57\u6bb5<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    messages \u5bf9\u8c61\u5b57\u6bb5<\/h5>\n\n\n\n
    \u5b57\u6bb5\u540d<\/strong><\/th>\u7c7b\u578b<\/strong><\/th>\u8bf4\u660e<\/strong><\/th><\/tr><\/thead>
    agent_name<\/td>string<\/td>\u6d88\u606f\u5bf9\u5e94\u7684\u63a5\u5f85\u5ba2\u670d\u771f\u5b9e\u59d3\u540d<\/td><\/tr>
    agent_token<\/td>string<\/td>\u6d88\u606f\u5bf9\u5e94\u7684\u63a5\u5f85\u5ba2\u670d token<\/td><\/tr>
    from<\/td>string<\/td>\u6d88\u606f\u6765\u6e90<\/td><\/tr>
    timestamp<\/td>string<\/td>\u6d88\u606f\u65f6\u95f4<\/td><\/tr>
    content<\/td>string<\/td>\u6d88\u606f\u5185\u5bb9<\/td><\/tr>
    content<\/td>string<\/td>\u6d88\u606f\u5185\u5bb9<\/td><\/tr>
    type<\/td>string<\/td>\u6d88\u606f\u7c7b\u578b<\/td><\/tr>
    source_username<\/td>string<\/td>\u4e09\u65b9\u6e20\u9053\u7528\u6237\u540d\uff08 \u4e09\u65b9\u6e20\u9053\u6307 Facebook\u3001Instagram\u3001Telegram\u3001Line\u3001WhatsApp API\u3001WhatsApp App\u3001Email\uff09<\/td><\/tr>
    group_sender_id<\/td>string<\/td>\u7fa4\u7528\u6237 ID\uff08Whatsapp APP\u3001Line\u3001Telegram \u6e20\u9053\u652f\u6301\uff0cWhatsApp APP \u7fa4\u7528\u6237 ID \u4f1a\u663e\u793a\u4e3a\uff1a+\u53f7\u7801\uff0c\u5176\u4ed6\u6e20\u9053\u4e3a\u7528\u6237 ID\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    ource_client_info\u5bf9\u8c61\u5b57\u6bb5:<\/p>\n\n\n\n
    \u5b57\u6bb5\u540d<\/td>\u7c7b\u578b<\/td>\u8bf4\u660e<\/td><\/tr>
    user_id<\/td>string<\/td>\u7528\u6237\u5bf9\u4e8e\u4e09\u65b9\u6e20\u9053\u7684\u7528\u6237id<\/td><\/tr>
    gender<\/td>string<\/td>\u6027\u522b<\/td><\/tr>
    locale<\/td>string<\/td>\u6240\u5728\u533a\u57df\u8bed\u8a00<\/td><\/tr>
    timezone<\/td>int<\/td>\u6240\u5728\u65f6\u533a<\/td><\/tr>
    user_name<\/td>string<\/td>\u7528\u6237\u540d\u79f0<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n
    \u8054\u7cfb\u4eba<\/h3>\n\n\n\n
    \u54cd\u5e94\u793a\u4f8b<\/p>\n\n\n\n
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