{"id":284,"date":"2024-08-15T15:52:56","date_gmt":"2024-08-15T07:52:56","guid":{"rendered":"https:\/\/mixdesk.com\/help\/?post_type=ht_kb&#038;p=284"},"modified":"2025-09-25T10:14:43","modified_gmt":"2025-09-25T02:14:43","slug":"conversation-rules","status":"publish","type":"ht_kb","link":"https:\/\/mixdesk.com\/help\/en\/docs\/conversation-rules\/","title":{"rendered":"How to configure conversation rules and customer ratings"},"content":{"rendered":"<h3 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