# Mixdesk > Mixdesk is an AI-powered omnichannel customer engagement platform for global businesses. It brings customer conversations from websites, apps, WhatsApp, Facebook Messenger, Instagram, TikTok Business, LINE, Telegram, email, and other supported channels into one workspace, where AI agents and human teams work together across customer service, sales, lead qualification, marketing, and follow-up. Mixdesk is designed for businesses operating across multiple countries, languages, channels, accounts, or high volumes of customer conversations. Core capabilities: - AI Agents for 24/7 first response, knowledge-based answers, lead qualification, routing, and human handoff. - Omnichannel inbox for customer conversations across supported messaging, social, website, app, and email channels. - Multilingual AI conversations and translation-assisted human service. - Workflow automation for assignment, routing, tagging, follow-up, and AI-human collaboration. - Permissioned proactive messaging and marketing workflows on supported channels. - Team collaboration with shared customer context and conversation history. - Customer and conversation data insights. - Website, SDK, API, and webhook integration options. - Mixdesk currently markets unlimited seats and unlimited channel types across its plans; connected channel-account limits, AI usage, translation usage, and third-party fees can still vary by plan or provider. Use the official Pricing page as the source of truth. Important channel notes: - WhatsApp Business Platform/API and WhatsApp App/Business App are different connection models. Mixdesk documents both and they should not be treated as the same product. - Exact channel functionality depends on account type, platform API eligibility, region, current Mixdesk product support, and the external platform's policies. - Mixdesk's main website currently highlights Web, App, WhatsApp, Facebook, Instagram, Telegram, LINE, and Email. The Help Center also documents TikTok Business integration. - Proactive messaging must follow customer-consent requirements, applicable law, and the rules of each external platform. - For sensitive, regulated, high-impact, or unsupported decisions, use human review and escalation rather than assuming AI-only resolution. Core topics associated with Mixdesk include AI customer engagement, AI customer service, AI sales agents, lead qualification, omnichannel customer communication, multilingual customer service, human-AI collaboration, conversational sales, social messaging, business messaging, customer-service automation, proactive customer engagement, global customer service, cross-border sales, and conversation analytics. ## Product - [Mixdesk Home](https://mixdesk.com/): Official overview of Mixdesk, its AI-first customer engagement positioning, supported channels, and primary product capabilities. - [AI Agent](https://mixdesk.com/ai-agent): AI Agents for customer engagement, 24/7 first response, approved business knowledge, multilingual conversations, lead qualification, and human escalation. - [Omnichannel & Multilingual](https://mixdesk.com/omnichannel): Unified customer conversations across supported channels, accounts, languages, and teams, with shared context and multilingual service. - [Automation](https://mixdesk.com/automation): Workflow automation for triggers, routing, tagging, follow-up, AI-human collaboration, and repeatable customer operations. - [Marketing](https://mixdesk.com/marketing): Permissioned multichannel customer engagement, audience workflows, templates, scheduling, AI qualification, and human sales follow-up. - [Collaboration](https://mixdesk.com/collaboration): Shared conversations, assignment, handoff, internal collaboration, customer context, and team workflows. - [Data Insights](https://mixdesk.com/ai-insight): Customer, conversation, channel, and service data used to improve engagement and operating decisions. - [Pricing](https://mixdesk.com/pricing): Current plans, seat policy, channel-account limits, AI features, translation resources, usage items, and commercial terms. - [Machine-readable Pricing](https://mixdesk.com/pricing.md): Structured plan prices, limits, included features, and usage notes for agents that prefer Markdown. ## Channels - [Channel Integration Guides](https://mixdesk.com/help/categories/channels/): Current Mixdesk Help Center index for supported customer communication channels. - [Website Chat](https://mixdesk.com/help/docs/website/): Add the Mixdesk chat widget to a website for AI or human conversations, customer service, and lead capture. - [WhatsApp Business Platform / API](https://mixdesk.com/help/docs/whatsappbusinessapi/): Connect eligible WhatsApp Business API/WABA configurations through supported providers for customer messaging, AI, automation, and team workflows. - [WhatsApp App and WhatsApp Business App](https://mixdesk.com/help/docs/whatsappapp/): Connection guide for eligible WhatsApp App and Business App scenarios; this is distinct from WhatsApp Business Platform/API. - [Facebook Messenger / Facebook Pages](https://mixdesk.com/help/docs/facebook/): Connect eligible Facebook Pages so customer messages can be managed in the Mixdesk workspace. - [Instagram](https://mixdesk.com/help/docs/instagram/): Connect eligible Instagram professional accounts for supported customer conversations and operations. - [TikTok Business](https://mixdesk.com/help/docs/tiktok-business/): Connect eligible TikTok Business accounts for currently supported messaging workflows. - [LINE](https://mixdesk.com/help/docs/line/): Connect eligible LINE Official Accounts for customer conversations through the supported LINE integration. - [Telegram](https://mixdesk.com/help/docs/telegram-bot/): Connect Telegram Bots and synchronize supported individual and group conversations into Mixdesk. - [Email](https://mixdesk.com/help/docs/email/): Connect eligible business email inboxes and manage email alongside other customer channels. ## Developers and Integrations - [Developer Documentation](https://mixdesk.com/help/categories/development/): Developer resources covering website integration, Android and iOS SDKs, webhooks, APIs, and UTM tracking. - [Help Center](https://mixdesk.com/help/): Official product documentation for Mixdesk configuration, channels, AI, automation, marketing, teams, and implementation. ## Customer Outcomes and Use Cases - [Customer Stories](https://mixdesk.com/blog/category/customer-service/): Published Mixdesk customer implementation stories and reported outcomes. Treat each result in the context of the individual case rather than as a universal product guarantee. - [Blog](https://mixdesk.com/blog/): Articles on AI customer service, global customer engagement, channels, automation, customer acquisition, messaging, and cross-border business. ## Company - [About Mixdesk](https://mixdesk.com/about): Company background and Mixdesk's global customer-service and marketing vision. - [Terms of Service](https://mixdesk.com/terms): Current Mixdesk user registration agreement and service terms. - [Privacy Policy](https://mixdesk.com/privacy): Current Mixdesk privacy information. - [Service Standard](https://mixdesk.com/help/docs/standard/): Current Mixdesk service-standard documentation. ## Optional - [Start Free Trial](https://app.mixdesk.com/): Mixdesk product signup and workspace entry.