Author of this article：Fiona
First, figure it out first: Do you really need to install AI customer service on the website? This set of data gives you the answer
Bosses who are still hesitating about “whether to install” can take a look at the following scenarios before deciding whether to build：
The website has visitors every day, but the amount of inquiries is large, manual customer service can't keep up, or cross-border customers cover multiple time zones, and a large number of messages are left unattended at night and holidays; or your customer service team needs to repeatedly answer a large number of high-frequency questions, which takes up a lot of time.
In these cases，AI customer service robotNot only can it be achieved Online 24 hours a day, Instant response, and can automatically handle high-frequency issues, mark high-intent customers, assist in transaction and capital retention, thereby improving conversion rates and customer satisfaction.
Simply put: As long as your website has visitors and consulting needs, installing an AI customer service robot is a matter of “steady profit without loss”-one investment in exchange for the income of receiving a few more orders every day.
- First, figure it out first: Do you really need to install AI customer service on the website? This set of data gives you the answer
- 2. The core four steps: zero-based installation of website AI customer service
- 3. Summary: It takes 10 minutes to change to a “gold customer service” who never gets off work.
- FAQ
2. The core four steps: zero-based installation of website AI customer service
The first step: Connect to the API or choose a third-party tool
Want to install on the website AI customer service robot, First of all, you need to clarify the technical path: whether to directly call the API of the AI model to develop by yourself, or choose a mature third-party platform.
- The method of self-connecting to the API is highly flexible, and the dialogue logic and functions can be fully customized, but it requires development capabilities, involving server deployment, interface invocation, data storage, and security management. The implementation cycle is long and the maintenance cost is high. For small and medium-sized sellers without a technical team, this is often a threshold.
- In contrast, third-party AI customer service platforms (such as Mixdesk) Provide zero-code visual configuration, support quick access to websites, WhatsApp, Facebook Messenger and other channels, and built-in automatic replies、Customer label、Data analysisand other functions. Using this kind of tool, you can quickly complete the deployment of website AI customer service through simple settings, without worrying about technical details, and at the same time enjoy the convenience of continuous optimization and functional iteration.
Step 2: Choose the right AI customer service tool
After confirming that you want to use a third-party platform, the next step is to “choose the right tool”. Many sellers were cheap at first, using seemingly free plug-ins or lightweight tools, but they only found out after they went online.：Automatic replyThere can only be one sentence, the customer's capital retention cannot be synchronized, key functions are locked, and if you really want to use them, you have to pay a high additional fee. In the end, not only did it not save costs, but it delayed the conversion.
Therefore, when choosing a platform, the most important thing is not “free or not free”, but three core criteria: whether it supports zero-code installation, whether the function truly covers your business needs, and whether the price is transparent and there are no hidden fees.
In order to make you less likely to step on the pit, we have compiled the comparison dimensions of commonly used tools. You only need to check in according to the size of the team and the channel requirements.
| dimension | Comparison points | description |
| Installation difficulty | Whether to support zero-code, one-click embedding of websites | Determine the speed of going online and whether the novice can complete it independently |
| AI ability | Multilingual dialogue / Custom person settings / Knowledge Base questions and Answers / High intent recognition | The core judgment is whether AI is “intelligent” and whether it can truly replace basic customer service. |
| Degree of automation | Whether to support automatic diversion, form collection, and night reception | Directly decide whether to reduce labor and avoid dropping orders |
| Multi-channel integration | Can I access WhatsApp / FB / website widget, etc. at the same time? | Convenient for unified management of messages, no more multi-platform switching |
| Data report | Whether to provide key indicators such as session data, user source, AI accuracy, etc. | Used to optimize customer service efficiency and marketing ROI |
| Cost transparency | Is the price clear and there are no hidden charges? | Avoid the trap of "getting started is cheap, unlocking features is super expensive” |
| Service support | Whether to provide Chinese services and getting started guidance | Decide on the actual landing experience, and buy it for nothing if you don't use it |
Step 3: Core function configuration-let the AI customer service robot "chat like a real person”
The installation is just the beginning. For the AI customer service robot to truly realize its value, the key lies in configuring “how to say, when to say, and to whom to listen”. Usually start with three things: speaking skills, undertaking logic, retaining capital and follow-up, so that AI can not only answer, but also identify intentions and take the initiative to guide、Support transformation。
- First of all, we must prepare the basic dialogue technique, which is the “brain” of AI.
Organize materials such as business frequently asked questions, product parameters, after-sales policies, logistics processes, etc., and the professional system supports one-click upload to automatically build an AI knowledge base. In this way, AI can maintain consistent logic and professional expression when answering questions such as delivery, return and exchange, size, material, and customization requirements, and will not answer wrong questions. It is truly like a “systematically trained customer service”.
- Then there is the “undertake logic” configuration, which allows AI to give the most matching response when the customer speaks.
An excellent AI customer service robot can recognize customer attributes, match the most suitable words, and automatically complete the label classification when the customer initiates a conversation, so as to be accurate and not to disturb.
A mature solution provider in the industry Mixdesk For example, it supports automatic judgment of customer attributes based on access channels, IP location, user language, and dialogue content, and real-time switching of corresponding dialogue techniques.
For example: if a customer comes from a French station, AI will automatically respond in French; users from advertising channels will be automatically labeled “advertising leads” to facilitate follow-up.
At the same time, you can set the shortcut button, by AI Automatically guide customers to click based on the content of the conversation to improve the efficiency of placing orders.
This way of undertaking makes every conversation more natural and efficient, and will not miss any high-intent customers.
Use Mixdesk AI customer service system: reduce costs and save money, improve efficiency and fill up
With the help of Mixdesk, one-click deployment of ChatGPT/DeepSeek-blessed AI customer service, custom speech techniques, replacing 70% + basic consultation; data insight + one-stop operation in the background.
- Finally, capital retention and follow-up.
When visitors have high-intent behaviors such as inquiry, asking for discounts, and asking for delivery times, AI will naturally guide them to leave their contact information and automatically mark them as “key customers”. The team logged in to the background the next day to directly see last night's high-intent clues, eliminating the time to flip through records and judge one by one.
At the same time，Mixdesk Support precise access by label grouping. In order to reduce the trigger, WhatsApp pairsMass distributionFor risk control, the system adopts a self-developed anti-blocking strategy: “Multi-talkative + multi-account rotation”, the same batch of messages automatically switch between different talkative techniques, and multiple accounts can be sent together to achieve efficient follow-up under the premise of ensuring account security.
Step 4: Online verification-you can go online when you are ready
Before officially serving the outside world, it is recommended to Mixdesk Complete the “scenario walkthrough" in the background to ensure that the AI's understanding ability and business logic are ready. Quickly verify that the configuration is complete through several common scenarios：
For example, when users ask vague questions, can AI take the initiative to clarify; whether issues involving business processes will automatically guide capital retention; whether unanswered questions can be politely prompted and transferred manually.
This can fill up the knowledge base and vocabulary in time before going online, so as to avoid gaps when real users consult. After passing the test, you can enter the on-line stage.Mixdesk Using the zero-code access method, social media channels can directly follow the prompts to authorize the account to complete the access, without the need for a technical team in the whole process. At this point, your AI customer service robot can operate stably in all channels.
Mixdesk is an overseas multi-channel intelligent customer communication platform that can unify multiple channels such as Facebook, Instagram, WhatsApp, Line, Telegram, and Email to help companies communicate and serve customers. Mixdesk also supports AI employee functions, allowing enterprises to achieve more efficient automated customer service.
3. Summary: It takes 10 minutes to change to a “gold customer service” who never gets off work.
The current AI customer service robot is not a decoration, but a “revenue-increasing plug-in” that can truly improve inquiries, conversions, and customer experience. You don't need to be able to write code, nor do you need to recruit additional customer service-it only takes 10 minutes to install the AI customer service robot on your website, and it can automatically receive, answer questions, distinguish prospective customers, help you retain capital and facilitate orders 24 hours a day.
Once set up, you can get a 7×24-hour online, tireless, and sustainably optimizedCustomer service "Team”。
Mixdesk
AI Agent
FAQ
Q1: Can AI customer service robots completely replace manual customer service?
A: Basic consultation is completely fine, such as frequently asked questions, high-frequency questions and answers, order status, logistics, returns and exchanges, etc. Can be processed automatically. Labor is more responsible for: complex scenarios, transaction negotiations, and after-sales upgrade processing.
Q2: Will the AI customer service robot's answer be inaccurate?
A: You won't ”answer indiscriminately", provided that you complete the knowledge base, vocabulary, and business processes. Systems like Mixdesk support one-click import of documents + actual combat fine-tuning, and scene drills before going online, which can greatly improve the accuracy rate.
Q3: Is customer dialogue and data safe? Will it leak?
A: Safe. All data is stored in Amazon Web Services, using bank-level encryption, and access rights are controllable. At the same time, it complies with relevant laws and regulations such as the GDPR, and will not collect irrelevant data, let alone leak it.
Q4: Will the cost of deploying AI customer service robots be very high?
A: Taking into account the functions of 7×24-hour reception capacity, automatic response, high intent recognition, etc., the cost of AI customer service robots is usually only a fraction of that of manual customer service, and training and management are not required. As long as you choose the right tool with transparent price, it basically belongs to the type of “small investment and fast return”.
