Author of this article：Marshall, MIXDESK Overseas Research Institute
Friends who do Facebook Messenger delivery and drainage to private domains to receive fans have probably all had this kind of trouble: when managing multiple homepage pages, you need to frequently switch reply messages between different pages. Not only is the operation complicated, time-consuming and labor-consuming, but it is also very prone to missed or forgotten replies, resulting in chaotic customer message management. Manual follow-up is even more difficult. In the face of hundreds of customers, repeatedly sending invitations and repeatedly confirming whether to join is not only inefficient, but also easy to cause customer disgust, and may even trigger Facebook risk control, resulting in the homepage being blocked.
Don't worry! The Mixdesk AI customer service platform has already sorted out these problems! From multi-homepage aggregation management to the automated workflow of the whole process of private domain drainage, it can help you drain 10,000+ private domain fans a day without manual intervention!
- Unified aggregation of messages on multiple homepage pages, farewell to information fragmentation
Many companies will operate hundreds or even thousands of pages on Facebook for new fan drainage. One of the core advantages of Mixdesk is to aggregate Messenger messages from all Facebook pages into one workbench to achieve centralized processing of messages. The system can also automatically assign customers to employees, effectively avoiding information omissions and repeated communication.
- Automate the workflow and initiate the first private domain invitation
Once a customer clicks in from a Facebook Messenger ad and starts the first conversation with the company, Mixdesk's automated workflow will automatically send the first message in seconds, inviting the customer to add a private domain WhatsApp and LINE official account. It has greatly improved the user conversion rate, accurately guided from the first second the customer enters the line, and laid the foundation for subsequent long-term operations.
- Reach out automatically on a regular basis, regardless of whether the customer has joined
We found that 50% of customers will not join the group immediately after seeing the first invitation. Therefore, on the basis of the first invitation, Mixdesk can also set up periodic automatic message push to regularly ask if the customer has successfully joined the private domain group, maintain continuous interaction with customers, and avoid customer silence.Loss, the success rate of drainage is further improved.
- AI intelligent intent recognition, accurate diversion of customer status
In this process, customers have responded to regular inquiries in a variety of ways. How to determine whether the user has joined the private domain, so as to avoid multiple automated messages asking multiple times? At this time, Mixdesk AI intent recognition technology needs to be used. AI can quickly analyze customer intent based on context, even if the customer sends a picture or voice message, it can be accurately recognized, and combined with automated workflows, accurate layering of customers can be achieved.：
- If you have already joined, you will be automatically labeled “Joined”, and no invitation messages will be sent in the future to avoid harassment.
- If you have not joined, continue to send invitations and keep tracking.
- If you express your unwillingness to join, ask for the specific reason and mark “Not to join” to provide data support for subsequent targeted optimization.
- For customers who have not responded for more than 24 hours, the session window will be automatically closed to save unnecessary energy.
This combination of AI and automated workflow makes customers more efficient and orderly.
- Comments are automatically crawled, and private domain drainage is invited for the second time
The FaceBook advertising comment area is a valuable pool of potential customers that most companies can easily ignore. Mixdesk can automatically grab comment users and proactively send invitation information to maximize customer coverage without missing any transaction opportunities.
From multi-homepage message aggregation, automated workflows, to AI intent recognition, and precise customer layering, Mixdesk has created a refined operation system for Facebook Messenger advertisers, greatly improving customer management efficiency and greatly enhancing private domain conversion capabilities.
If you are also struggling with the confusion of multi-homepage message management and inefficient customer conversion, you may wish to try Mixdesk and let AI and automation help you!
