Author of this article：Miya, Search engine optimization expert
You are looking for a chat automation tool suitable for your business, but ManyChat is not your best choice?
ManyChat is a powerfulChat marketing platform, supportFacebook Messenger、Instagram, SMS and email automation, Favored by many companies. However, it does not apply to all businesses，Functional limitations, pricing model, integration limitationsSuch issues have caused many users to start looking for alternatives.
ifyouAlso looking for a more suitable solution, this article will beyourecommend6 best ManyChat alternatives for 2025, and for theirFeatures, pros and cons, and pricingMake a detailed comparison to helpyouMake informed decisions.
Mixdesk
AI Agent
Introduction to ManyChat
ManyChat is a chat marketing company, it can be easily passedWebsite chat, Email, Facebook Messenger, Instagram and SMSSet up automatic messaging. Part of the reason for the popularity of this tool is its simplicity. You can set up your own ManyChat robot in a few minutes.
As of the time of writing, ManyChat isMore than 33,000 online websitesProvide services. Although ManyChat is a high-quality, cheap, and easy-to-use tool, it is not a solution for all businesses.
One of the problems encountered by users is that key integrations (such as the integration with Facebook Messenger) are not working as expected.
Therefore, some users are looking for different platforms to meet their needs.
Best ManyChat Alternative
According to G2, there are currently more than 200 differentChatbot marketing platform。 When looking for an alternative to ManyChat, there are many options.
We have identified 9 best options to make your process easier.
1. Mixdesk
Rating: 4.8/50
Mixdesk Is an AI-driven social media aggregation tool, designed for the need forEfficient management of multiple channelsCorporate design of customer interaction. It integrates Facebook Messenger、Instagram、WhatsApp、Telegram, Email, LiveChat And other multiple platforms, supportSmart customer service, Automated marketing, teamwork and data analysis, Help companies improve customer service efficiency and optimize marketing ROI.
Main features：
✅ Omni-channel integration: Support multiple social media platformsUnified management of messages, comments, and customer information, No need to switch the background frequently.
✅ AI intelligent customer service: Support 24/7 automated customer service, Intelligent identification of customer intentions, accurate response, and increase conversion rate.
✅ Automated marketing: Send messages in bulk，Smart tracking of potential customers, Optimize the marketing effect.
✅ Intelligent data analysis: Generate real-time reports on customer interaction and marketing effectiveness to help enterprises drive data-driven decision-making.
pricing：
- Provide a free plan
- Basic version: 美元49/month
- Professional edition: 美元199/month
Try the best ManyChat alternative for free now!
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2. Tidio
Rating: 4.7/50
Tidio Is a free customer relationship management (CRM) platform that includes real-time chat tools and chatbots. It offers a free plan that includes everything you need to interact with customers in real time. It also provides a more comprehensive version for large or growing enterprises, with scalable and customizable enterprise-class services.
Main features：
- ✅ Drag-and-drop interface for building robots
- ✅ Use NLP to provide multilingualChatbot 24/7support
- ✅ Integrate with Facebook Messenger, Instagram, Zapier, etc.
- ✅ Support e-commerce features for Shopify and WordPress stores
pricing：
- Provide a 7-day free trial
- Free version available
- Entry level ( 美元29/month)
- Growth (starting at 美元59/month)
- Plus (starting at USD749/month)
- Premium version (starting at 美元2999 per month)
3. Zendesk (support kit)
Rating: 4.3/50
Zendesk Calculated by market shareThe second largest live chat technology company。 It provides one of the most diverse features and the broadest language options, suitable for companies of all sizes.
advantages：
✔ Best-in-class conflict resolution, escalation and management
✔ Can be integrated Salesforce, Microsoft Teams, Easily connect with existing systems
✔ Support AI robots, Provide 24/7 customer service automatic reply
disadvantages：
❌ The price is higher and is not suitable for companies with a limited budget
❌Some users reflect Slow response to technical support
pricing：
- Suite Team ( 美元49/month)
- Suite Growth ( 美元79/month)
- Suite Professional (99 USD/month)
Zendesk is calculated by market shareThe second largest live chat technology company。 This ManyChat competitor offers one of the most diverse features and the broadest language selection. If your company is already using these systems, it also provides integration with Salesforce and Microsoft Teams to make it easier to connect between software.
Zendesk's conflict management system is particularly eye-catching, whichHelp customers resolve their concerns around the clockOr assist in the upgrade. It is also a multi-channel solution, you can integrate it with your Facebook page, Messenger and Telegram. From the customer's point of view, users often highly evaluate the fluency and high-end appearance of the tool.
advantages：
✔ Best-in-class conflict resolution, escalation, and management
✔ It has a wide range of uses and can be used in different industries and different business scales.
✔ Provide chatbots to improve customer service automation capabilities
disadvantages：
❌ Some commenters reportedTechnical difficulties
❌ Some satisfied users still complainCustomer service support is too slow
pricing：
- Suite team ( 美元49/month)
- Suite Growth ( 美元79/month)
- Professional kit (99 USD/month)
📌 Do you know …
More than 43% of shoppers Prefer to useLive chatTo obtain customer service instead of email or telephone support.
｜Related reading｜
4. LiveChat
Rating: 4.5/50
LiveChat Is another strong competitor of ManyChat. As the name suggests, the platform provides easy-to-use completeLive chat and CRM solutions。 The main product of the provider is aLive chat widget, It supports more than 20 languages, you can use it directly from your website withCustomer communication。
The LiveChat interface is detailed and comprehensive, and at the same time forFreelancer or businessIt is simple enough. The user interface (UI) also provides customers with all the information they need to support their business, which can be completed on one screen without distracting or unacceptable. One of the most useful integrations is Facebook Messenger, It allows you to chat with customers from your Facebook page.
advantages：
✔ No code required, it can be easily used even for beginners and new employees
✔ Customer support system for individuals and small businesses
✔ A variety of useful integrations, such as Slack and WhatsApp
disadvantages：
❌ Chatbots are not provided, Need to rely on manual customer service
❌ Limited organizational functions, Such as spam filtering and ticket deletion
pricing：
- Entry package ( 美元16/month)
- Team package ( 美元33/month)
- Business package ( 美元50/month)
5. Gorgias
Rating: 4.6/50
Gorgias Is aCustomer service and work order management platform designed for e-commerce, At the same time provideAutomated chatbot。 It integrates with Shopify and Magento and supportsSocial media sentiment analysis, Help brands identify user feedback trends and optimize customer service strategies.
advantages：
✔ Social media sentiment analysis to help brands optimize user interaction
✔ Deep integration with e-commerce industry leaders such as Shopify and Magento
✔ Provide marketing analysis, optimize advertising and customer support
disadvantages：
❌ Only applicable to e-commerce companies, not applicable to other industries
❌ The price is higher and is not suitable for small start-ups
pricing：
- Basic plan ( 美元60/month)
- Professional plan ( 美元360/month)
- Advanced plan ( 美元900/month)
6. Birdeye
Rating: 4.8/50
Birdeye Is aIntegrated customer experience platform, provideReal-time chat, social media message management, survey and help desk system。 The difference between it and ManyChat is that itFocus on potential customer training and sales support, To help companies better manage the customer journey.
advantages：
✔ Provide customer satisfaction surveys and recommended marketing tools
✔ Equipped with chatbot Robin to improve automation service capabilities
✔ Extensive customer data analysis to help companies optimize sales processes
disadvantages：
❌ More expensive than other CRM platforms
❌ Some user feedback that there are technical problems with some integrations
pricing：
- Single location ( 美元299/month)
- Professional plan ( 美元399/month)
📌 Do you know …
91% of customers Indicates that after obtainingPositive customer service experienceAfter that, they are more likely to go back to the store to buy again.
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How to choose the best alternative to ManyChat?
ManyChat is a good real-time chat tool. But if you don't like it, it's okay! There are many feasible alternatives that may be more suitable for your business.
When looking for an alternative, please consider itCost, provided functions, industry adaptabilityand other factors. Here are some quick suggestions：
总体 Overall best choice：
- Mixdesk ——ProvideOmni-channel integration、Intelligent customer service and automated marketing, suitable for all kinds of enterprises
Mixdesk is an overseas multi-channel intelligent customer communication platform that can unify multiple channels such as Facebook, Instagram, WhatsApp, Line, Telegram, and Email to help companies communicate and serve customers. Mixdesk also supports AI employee functions, allowing enterprises to achieve more efficient automated customer service.
最佳The best choice for small businesses：
- LiveChat ——Low price, with all expected functions
- Olark ——Simple and easy to use, suitable for individuals or small teams
最The most suitable tool for e-commerce：
- Gorgias —— E-commerce dedicated customer service tools, Deep integration with Shopify and Magento
- Intercom ——Support the qualification of potential customers and increase the conversion rate
- Birdeye ——Powerful sales automation function
Selection suggestion：
✔ Check the user reviews of the product, make sure that the pricing of the platform meets your budget, and the software contains all the features you need.
✔ It is best to use the free trial version and free plan provided to decide whether the platform you choose is suitable for you.
✔ It is recommended to choose 2-3 candidate platforms for testing to find the one that best meets the business needssolution。
试用 Try Mixdesk now and experience the smartest social media aggregated chat tool!
(Want to know more? You can directly add the contact information of the business consultant to obtain an exclusive customer acquisition plan.)
