Collaboration
Shared chat, seamless collaboration, efficient customer support
All team members can engage with all customers in one place using our simple and efficient workspace. Customer information and conversations are synced in real time, ensuring every customer receives top-quality service.
Intelligent conversation routing and seamless handoffs
Target customers and specific conversations are assigned through automated workflows.
Team members can transfer chats at any time, ensuring smooth transitions and maintaining a high-quality, seamless service experience.
Shared chats enable Real-Time team collaboration
All customer context and data can be accessed in the workspace.
Inbox collaboration tools enable internal communication and invisible assistance within conversations, fostering stronger teamwork and more efficient service workflows.
Pre-set efficiency tools to boost service performance
With pre-set team and personal replies, agents can respond faster while still delivering personalized service.
Keyboard shortcuts let newcomers work efficiently, boosting productivity and customer satisfaction.
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