AI Agents
AI agents that answer, qualify, act and hand off.
Deploy an AI Agent that handles customer conversations across every channel — answering from your approved knowledge, qualifying leads, taking actions and escalating to your team with full context.
No coding required · Works across your channels ·You control what AI can answer
Which plan includes AI Agents?- Connect your channels
- Deploy AI Agents
- Automate actions
- Bring in humans when they matter
Live onWhatsApp · Mixdesk AI Agent
WhatsApp · Mixdesk AI AgentHi, I need 2 excavators shipped to Chile. What's the lead time?Happy to help! Our 20-ton excavators ship to Chile in 4–6 weeks. Could I confirm the model and your company name to prepare a quote?CX210 model. Company is AndesBuild.AI is taking the next action…
AI captured & acted
LanguageSpanish / EN
IntentRequest a quote
ProductExcavator CX210
Quantity2 units
Saved to contactAndesBuild
Lead statusHigh intent
Next action · route to the right person
DDavidLATAM SalesAIDavid
Already on WhatsApp?See how it works on WhatsApp
Trusted by global teams selling and supporting across borders
93%reported contact-detail capture rate
+30%deal conversion
80 hrssaved per week
23channels unified
Results at RIPPA, a global construction-machinery brand using Mixdesk across its channels.Read how
Grounded answers
The AI answers from knowledge you control.
- Define each Agent's role, service goals, tone and handoff rules
- Documents, FAQ pairs, web pages and table data
- Control match threshold and number of results
- Inspect which sources each answer was built from
- Set a fallback when the AI should defer to a person
Qualify & act
It qualifies leads and takes actions — in the same conversation.
- Capture customer details and qualify leads during the conversation
- Look up orders, check inventory, update contacts via connected tools
- Connect your own systems via compatible OpenAPI / Swagger APIs
- Tag conversations to trigger automation workflows
Built for different roles
One platform. AI Agents built for different jobs.
Customer Service Agent. Answers product questions, handles FAQs and after-sales requests, and escalates complex issues.
Sales Agent. Understands customer needs, recommends relevant products and collects the details your sales team needs.
Lead Qualification Agent. Captures intent and customer information, applies tags and routes qualified conversations to the right team.
Human handoff
When a conversation needs a person, the switch is seamless.
- Trigger by keyword, topic or explicit customer request
- Full conversation history and captured context travels with the handoff
- Resume AI handling once the human interaction is complete
- No per-seat fees — add the whole team without the cost going up
Global reach
One AI Agent. Every channel. 27+ languages.
Deploy across WhatsApp, Instagram, Messenger, LINE, Telegram, TikTok Business, web and email. The same AI handles every channel — and replies in the language the customer uses.
Instagram DM
Facebook Messenger
LINE
Telegram
Web chat
EmailFAQ
Common questions about Mixdesk AI Agents
What teams ask before they let an AI Agent talk to their customers.
Before you deploy
How is Mixdesk AI Agent different from a chatbot?
A basic or rule-based chatbot typically focuses on answering predefined questions. A Mixdesk AI Agent can also understand intent, answer from your approved business knowledge, qualify the lead, capture customer context, call your connected tools and hand off to a human when a person should take over.
How do you keep the AI from making things up?
Answers are grounded in the knowledge you approve — documents, FAQ pairs, web pages and tables. You can see which knowledge an answer used, control the number of results and the match threshold, and set a fallback so the AI defers to a person or an approved message when it is uncertain. This improves answer control and makes testing easier.
Can the AI take actions in my own systems?
Yes. Through compatible OpenAPI/Swagger-based custom tools, the AI can look up an order, update a contact or check inventory in the flow of the conversation. Availability may depend on your plan and implementation requirements.
What happens when the AI hands a conversation to a person?
The AI passes the full conversation, the customer details it collected and the context to your team in the same shared inbox. Your team never starts from zero and the customer does not repeat themselves. See how teams collaborate.
Do I need to write code to set up the Mixdesk AI Agent?
No code is required to build a working AI Agent. You connect your channels, add your knowledge, set the AI role and handoff rules, then test it before it goes live. Connecting your own systems for in-chat actions uses OpenAPI/Swagger-based tools and may need help from someone technical.
Does adding team members cost more per seat?
Mixdesk does not charge per seat. Let AI handle the volume and add the people who matter without adding seat costs. Platform subscription and channel messaging charges may apply depending on your plan and usage. See the full plan comparison.
Can I connect external AI agents?
Mixdesk supports connecting external AI agents in addition to its built-in AI. Available integrations depend on the current supported configuration — contact the Mixdesk team for the options that fit your setup.
Get started
Handle more customer conversations without adding more routine work to your team.
Connect your channels, add your knowledge and set the handoff rules — your first AI Agent can be answering customers today.
No credit card · No per-seat fees