Every customer channel in one AI-powered workspace. AI resolves the routine and qualifies leads — your team takes the conversations that count. 24/7, in any language.
Trusted by global teams across finance, machinery, ecommerce and gaming
Channels
Customers write from wherever they already are. Every channel lands in the same inbox — same AI, same history, same team.
Figures from individual customer deployments — see customer stories below. Channel names are trademarks of their respective owners; WhatsApp support includes Business API and personal numbers.
Does it actually work?
A message arrives. The AI detects the language and the intent, resolves it, qualifies it or acts on it — and hands off to your team when the conversation needs a person. Five scenarios from real deployments — pick one:
What Mixdesk AI did
Handled automatically — ready for human follow-up.
Every scenario above mirrors a live deployment — same AI, same handoff, real volume.Read the customer stories
AI + Human Workflow
Omnichannel is the infrastructure. AI is the execution layer. Human handoff is the collaboration layer. Here is the loop, end to end:
Every channel, one thread
Understand
Then it splits
Resolve · Qualify · Capture
Issues resolved · Leads converted
One loop, running from the moment a message lands — whichever app it came from, whatever language it is in.
Why Mixdesk
AI, flexible WhatsApp operations, no per-seat fees, and hands-on support — built for complex global customer engagement.
Prove it.
From high-value machinery quotes to round-the-clock player support, businesses use Mixdesk to be there for every customer — and it shows in their numbers.
Machinery & equipment · Global trade
Cross-border ecommerce · Consumer brandsHiFamiSocial gaming · Global player support
Results
93%
overseas lead-capture rate on inbound chat
RIPPA's AI greets equipment buyers worldwide in their own language, qualifies every inquiry and routes hot leads straight to sales.
+30% deal conversion
80 hrs/week of manual work saved
23 channel sources in one workspace
Deployment scope
7×24
AI reception across every market
SeeGo unifies customer service for its consumer brands in one Mixdesk workspace, with AI welcoming customers around the clock in every market.
2 brands served from one workspace — Warrenslove & Galaxy
27 languages with live translation
3 regions Asia, North America & Europe
Operating scale
334K+
messages handled in 30 days
HiFami runs support across its app and Facebook channels in one Mixdesk workspace, using AI to help handle high-volume player questions and payment-related inquiries.
SDK + Facebook support in one inbox
AI-assisted player & payment inquiries
Global social-gaming audience
Use Cases
One workspace, tuned to how each team works — wherever your customers message from.
Mixdesk translates in both directions in real time: your customers write in their own language — Spanish, Thai and 27 more — while your team reads and replies in theirs.
Qualify and route high-intent leads.
Resolve routine questions and escalate the rest.
Answer, follow up and convert.
Serve customers across channels and languages.
Automation
Design it once, then watch Mixdesk keep every conversation moving — routing, following up, re-engaging — while your team stays firmly in control and focused on the work they love.
Plans & Enterprise
Unlimited team members on every plan — you pay for the platform and the AI, never for the people you invite.
12people
Up to $19,008 a year back in your budget.
Why it works: Mixdesk charges for the platform and AI capability — never for the people you invite.
*Based on published per-seat / per-user prices of leading platforms ($24–$132 per user per month). Mixdesk plan pricing never depends on team size.
Everything a growing team needs to unify channels and put AI to work — live the same day you sign up.
Advanced control, security and a partner who's invested in your success.
FAQ
Still deciding? These are the questions teams ask us most before they start.
