Instant Guest Service for Travel and Hospitality Brands
Respond to booking inquiries, itinerary changes, and guest requests in under 5 seconds — on WhatsApp, Instagram, and every channel travelers use.
Free to start · No credit card · Unlimited seats — see plan limits
The challenge
Why travel and hospitality teams are always under pressure
Guests expect instant answers
A traveler asking about check-in times at midnight won't wait until morning. Slow responses lead to cancellations and negative reviews.
International guests across many languages
Your guests come from dozens of countries. Responding accurately in each language requires a team most operations can't afford.
Booking changes and last-minute requests
Itinerary changes, room upgrade requests, and special accommodations all need fast, accurate handling or the guest experience suffers.
The solution
How Mixdesk keeps guests happy at every touchpoint
Sub-5-second first response
The AI Agent responds to incoming guest messages within seconds, day or night. Common questions are answered immediately; complex requests are queued for staff with full context.
Unified inbox for all guest channels
WhatsApp, Instagram DMs, Facebook Messenger, and website chat in one place. Staff see the full guest journey, not fragments across tools.
Real-time translation for every language
27+ languages supported. Guests message in their language; staff read a translation. No one falls through the cracks because of a language barrier.
Capabilities
From booking to check-out — and back again
Pre-trip engagement
Send automated pre-arrival messages with check-in instructions, local tips, and upgrade offers — via WhatsApp broadcast on Basic plan and above.
In-stay support automation
Room service requests, housekeeping calls, and facility questions answered by the AI, with escalation to staff only when human judgment is needed.
Post-stay review nudges
Automated follow-up messages thanking guests and requesting reviews — improving your score on booking platforms without manual outreach.
Customer result
Results from a real customer
“Our first response time went from several minutes to under 5 seconds. Guests notice immediately — our satisfaction scores improved within the first month.”
— Travel company, Travel G Company
Reported by one customer. Actual outcomes may vary.
FAQ
Frequently asked questions
Can the AI handle booking confirmation and itinerary questions?
How does the platform handle guests who speak different languages?
Can I send pre-arrival WhatsApp messages to guests?
What happens when the AI can't handle a request?
Does Mixdesk have a mobile app for on-property staff?
Explore the products behind this workflow
Ready to transform your customer service?
Join 7,000+ businesses already growing with Mixdesk.