Email · Shared customer service workspace

Bring every customer email into one workspace.

Stop switching between inboxes all day.

Connect multiple business inboxes to Mixdesk, route emails to the right teams and keep customer conversations organized — without switching between mailboxes all day.

Get started with Email Book a demo

Multiple inboxes
Team routing
Customer context
Email campaigns

Built for teams managing customer communication across channels

7,000+businesses growing with MixdeskMixdesk

27+languages supportedAcross every channel

8customer channels in one workspaceOne shared inbox

$0per-seat feesEvery plan

Mixdesk does not charge per seat. A platform subscription and channel messaging charges may apply depending on your plan and usage.

The short answer

What is email customer service software?

Email customer service software gives teams a shared workspace for managing business email inquiries together. With Mixdesk, you can connect multiple business email accounts, route incoming emails to the right team, build customer profiles from email conversations and send email broadcast campaigns — without managing separate mailboxes for each teammate.

Multiple email inboxes. Connect several business email accounts and manage all customer emails from one workspace.

Right inbox. Right team. Assign different email accounts to different customer-service groups. Less internal forwarding.

Keep history together. When sent-mail folders are enabled, supported replies from the original mailbox can sync back into Mixdesk.

Build customer profiles. Use email addresses to identify contacts and keep customer information organized for future service.

Email campaigns. Send broadcasts to existing contacts or imported lists. Schedule campaigns directly from Mixdesk.

No per-seat fees. Add Sales, Support and Operations to the same workspace without paying for every additional teammate.

Get connected

Connect a business email account in a few steps.

Depending on the provider, accounts connect through provider authorization or supported email credentials.

01
Choose a provider
Gmail, Outlook, Hotmail, 163, 126, QQ, Alibaba enterprise, Tencent enterprise, NetEase enterprise and others are included in Mixdesk's documented Email integration.
02
Connect the account
Authorize through the provider or supply supported credentials (application-specific password or IMAP / SMTP authorization information, depending on the mailbox).
03
Configure channel settings
Set the team assignment and sent-mail folder sync preference for the connected account.

Multiple accounts? Repeat the process. Each account appears as a separate channel inside Mixdesk.

Get started with Email

One workspace

Manage every business email account from one place.

Connect accounts for Sales, Support, Operations or any other business function. Customer emails arrive in the shared Mixdesk workspace — no need to check separate mailboxes or forward between accounts.

sales@yourcompany.com
support@yourcompany.com
info@yourcompany.com

All in one inbox. All visible to the right team.

Right inbox. Right team. Less internal forwarding.

Give each team clear ownership of the emails that belong to them.

Assign different email accounts to different customer-service groups in Mixdesk. Sales handles sales@. Support handles support@. Operations handles info@. Inquiries go to the team that owns them — without manual reassignment every time.

sales@company.com → Sales Team
support@company.com → Support Team
info@company.com → Operations

Teams can also transfer conversations when a customer's needs change, so the right person always handles the follow-up.

Less fragmented history

Keep replies together — even when someone answers from the original mailbox.

When the relevant sent-mail folders are enabled, Mixdesk can synchronize supported replies made from the connected third-party mailbox back into the customer conversation.

Fewer gaps between replies sent from Mixdesk and replies sent from the original email platform — one more complete conversation history.

Sync behavior depends on the connected mailbox provider, folder configuration and channel settings.

Customer context

Turn an email address into a customer record your team can work with.

Use the customer's email address to identify the contact, then add the information your team needs for future service and follow-up.

Complete customer contact information
Contact tags and conversation tags
Organized contacts for future filtering
Customer context available during follow-up

Not just another email thread. A customer you can keep track of.

Stay in touch

Turn customer email into an ongoing communication channel.

Create email broadcast tasks in Mixdesk for customer notifications, campaigns and follow-up communication. Use contacts already available in Mixdesk or import contact data for an email campaign.

Filter audiences from existing contacts

Import contacts for email broadcasts

Choose the sending email account

Configure campaign content

Send immediately or schedule for later

See campaigns and broadcasts

Email delivery, bounce behavior, sender reputation and other sending requirements depend on the connected email provider, sender configuration and applicable email policies.

Service today. Follow up tomorrow.

Keep customer service and continued engagement connected.

Email doesn't need to live separately from the rest of the customer journey. Mixdesk keeps Email inside the same customer-engagement workspace your team uses for service and ongoing communication.

One customer, many channels

Email is only one part of the customer conversation.

Customers may contact your business through email, your website, WhatsApp, Instagram, Messenger, LINE, Telegram or TikTok. Mixdesk brings connected customer channels into one workspace so your team doesn't have to manage every platform in isolation.

Explore Omnichannel

Bring the whole customer team in. Not another seat fee.

Let Sales, Support and Operations work together on customer emails without paying for every additional teammate.

Get started with Email

$0No per-seat fees.

Platform and usage limits may apply depending on your Mixdesk plan. See plan limits

Email with Mixdesk

Frequently asked questions

What teams ask before moving business mailboxes into a shared customer-service workspace.

Can I connect multiple email accounts to Mixdesk?

Yes. Businesses can connect multiple email accounts and manage customer emails from the Mixdesk workspace.

Which email providers does Mixdesk support?

Mixdesk's current Email integration documentation includes Gmail, Outlook, Hotmail, 163, 126, QQ, Alibaba enterprise email, Tencent enterprise email and NetEase enterprise email, among other supported mailbox configurations.

How do I connect an email account?

Depending on the provider, the account can be connected through provider authorization or supported email credentials such as an application-specific password or IMAP / SMTP authorization information.

Can different email accounts be assigned to different teams?

Yes. Different business email accounts can be assigned to different customer-service groups, helping Sales, Support and other teams manage the inquiries relevant to them. Conversations can also be transferred to another teammate or team when needed. See how teams collaborate.

Can Mixdesk sync emails replied to outside Mixdesk?

Yes. When the channel is enabled and the relevant sent-mail folders are selected, Mixdesk can synchronize supported replies made through the connected third-party mailbox.

Can I manage customer information from email conversations?

Yes. Email addresses can be used to identify contacts, and teams can complete customer information and add contact or conversation tags for future organization and follow-up.

Can I send email campaigns from Mixdesk?

Yes. Email is supported in Mixdesk broadcast messaging. Teams can select existing contacts or import contact data for Email campaigns, configure the sending account and content, and schedule the task. See campaigns and broadcasts.

Does connecting Email automatically connect my CRM?

No. Connecting an email account does not automatically integrate external CRM, order or other business systems. Additional integrations or configuration may be required.

Does Mixdesk charge per seat?

No. Mixdesk does not charge per-seat fees. Plan and usage limits may still apply. See the full plan comparison.

Email, out of the silo

Bring customer email out of separate inboxes.

Connect your business email accounts, give each team clear ownership and keep customer service and follow-up in one shared workspace.