Support customers in their language. Let your team work in theirs.
When a customer writes in a language no one on shift speaks, the answer shouldn't wait. Mixdesk replies with AI in the customer's language using your business knowledge — and gives your team instant in-workspace translation, so language is less likely to slow the conversation.
Free to start · No credit card · No per-seat fees
Human team available for complex requests — with full context.
One service standard, across languages.
The same path runs behind each conversation — so language stops deciding how fast a customer hears back.
Detect the language
Identify language signals from customer messages and supported conversation attributes.
Respond with AI
AI Agents answer in the customer's language using your business knowledge.
Translate for humans
Translate incoming messages and agent replies inside the same workspace.
Apply localized workflows
Send a localized welcome and route by language, region and channel to the right AI Agent or team.
Escalate with context
Hand off to a human with history, translations and details already attached.
More than translation. A way to serve global customers.
One knowledge base, multilingual answers
Give your AI Agents the product, order, delivery and support answers you already trust, and let them reply across languages from that one source. Build your knowledge once — support customers across markets.
Real-time translation for human teams
Your agent reads each incoming message and replies in the customer's language right inside the workspace — no copy-pasting into another translator, no lost tabs. Human review stays recommended for sensitive or high-value conversations.
Localized workflows across markets
Greet customers in the right language from the first message, and send each conversation to the right AI Agent or team by language, region and channel — so the experience feels local, wherever the customer is.
Human support without losing context
When a conversation moves from AI to a teammate — or between agents — the full history, translated messages, tags and details move with it. Your team picks up with the context already available.
One support workflow across markets.
Multilingual conversations from messaging, social, web and email all land in one workspace. Your team shares context, follows the same service rules and picks up for each other across regions and time zones — instead of scattering across tools and inboxes.
Support customers in more languages — without a bigger team.
Supporting international travelers across languages.
A travel company was serving customers across its website, Facebook, Instagram, WhatsApp and email, with inquiries arriving in nearly 20 languages its human team could only partly cover. With Mixdesk, the company unified its conversations, introduced AI-powered multilingual support and gave agents translation assistance in one workspace — handling common inquiries immediately and escalating complex travel requirements with full context.
in service scenarios
inquiry response time
response time
Results reported by the customer. “Nearly 20 languages” reflects the languages used across this customer's service scenarios, not a claim about total supported languages. Outcomes vary by language mix, volume and implementation.
A two-person team serving customers across 18 countries.
A sourcing agency used Mixdesk AI to handle high-frequency questions in English, Spanish, French and other languages over WhatsApp, while its two-person team focused on complex and high-value requests — with translation help inside the same workspace.
A multilingual service platform, not just a translation tool.
Your knowledge, across languages
One set of business knowledge you control — answering product, order and support questions across languages, without rewriting it market by market.
Lower the language barrier
Translation lives in the workspace, so a small team can confidently serve customers far beyond the languages they speak.
One workspace, across markets
Channels, conversations, translations and context stay together as customers move between AI and human support — one place, not a patchwork.
FAQ
Multilingual customer service, answered.
What is multilingual customer service?
Does Mixdesk automatically detect customer languages?
Can AI answer using our own business information?
Do agents need to speak every customer language?
How many languages does Mixdesk support?
Explore the products behind this workflow
Support customers across languages. Keep your team in one workflow.
Bring your channels, AI and team into one workspace built for multilingual support — where language stops being the thing that slows customers down.
Free to start · No credit card · No per-seat fees