Website Live Chat · AI-powered customer service

Turn website traffic into customer conversations.

Not just another chat button.

Add a customizable chat experience to your website, let AI handle repetitive questions and route the conversations that matter to your team — with visitor context attached.

Get started with Web Chat Book a demo

Multiple websites
AI + Human
Custom chat experience
Visitor context

Built for teams turning website visitors into customer conversations

7,000+businesses growing with MixdeskMixdesk

27+languages supportedAcross every channel

8customer channels in one workspaceOne shared inbox

$0per-seat feesEvery plan

Mixdesk does not charge per seat. A platform subscription and channel messaging charges may apply depending on your plan and usage.

The short answer

What is website live chat?

Website live chat gives visitors a direct way to contact your business while they browse your website. With Mixdesk, live chat becomes more than a chat button. You can customize the visitor experience, automate customer service, connect website user information and route conversations based on visitor context.

Add chat to any website. Desktop and mobile, multiple sites, separate configurations per site.

AI + human service. AI handles repetitive questions; your team takes over when it matters.

Visitor context. Pass customer information from your website into Mixdesk before the conversation begins.

Automation routing. Different visitors trigger different workflows based on source, region and language.

Get connected

Add customer service to your website with a simple embed.

Add the Mixdesk Web code to your website and create separate Web channels for different sites when needed.

01
Create a Web channel
Create a Web customer-service channel in Mixdesk.
02
Add the embed code
Place the generated code on your website.
03
Configure the experience
Customize how the chat entry and window behave on desktop and mobile.

Multiple websites? Create separate Web configurations so different sites can have their own chat experience and service settings.

Get started with Web Chat

Make it feel like part of your website

Your website chat shouldn't look like a generic support widget.

Customize how visitors see and interact with Web Chat across desktop and mobile.

Set theme colors and chat position

Adjust window size and opening behavior

Configure desktop and mobile experiences separately

Add banners, quick links and common questions

Display pinned announcements

Configure message and sound notifications

AI when it scales. Humans when it matters.

Let AI handle the repetitive conversations first.

Use Mixdesk Automation to decide whether a website visitor should be handled by AI or a human agent. AI handles common questions while visitors who need a person move into human support — in the same workspace.

Assign conversations to AI Agents
Route conversations to human agents
Let visitors request human support
Keep the conversation in the same workspace

Different visitor. Different journey.

Route website visitors based on where they came from.

Create different service workflows based on visitor context instead of treating every website conversation the same.

Source page or landing page
Visitor region
Browser language
Other configured customer conditions

See how automation works

Bring customer context into the conversation

Know who you're talking to before you say hello.

Pass customer information from your website into Mixdesk so agents can understand who they're speaking with before they reply.

Name, phone number and email
Notes and custom contact fields
Your website's own unique user identifier

When agents already know who a visitor is, they spend less time collecting details and more time helping.

Chat where the customer needs it

Make chat part of the website — not just a floating button.

Hide the default chat button and open Mixdesk from your own website elements instead. Turn website actions like “Contact Sales”, “Ask about this product” or “Talk to Support” into customer-service entry points. Developers can also control Web Chat behavior through supported JavaScript capabilities, including:

Manual initialization

Opening the chat window from custom website elements

Reading unread-message information

Listening for chat-window close events

Serve visitors across markets

Show the chat experience in the visitor's language.

Configure the Web Chat interface in a specific language or let it follow the visitor's browser language. This helps global websites provide a more natural experience without maintaining a separate chat interface for every market.

Follow the visitor's browser language automatically.

Chat interface language and message translation are separate capabilities. The Web integration adapts the interface language to the visitor; conversation translation depends on the relevant Mixdesk messaging and translation capabilities.

Keep service consistent

Manage what happens before, during and after the conversation.

Configure service rules to help your team manage website conversations more consistently.

Collect customer service ratings

Set timeout reminders

Notify agents when conversations are ending

Automatically end conversations based on configured rules

One customer, many channels

A website conversation is often only the beginning.

Customers may first contact you through your website and later continue through WhatsApp, LINE, Telegram, Instagram, Messenger, TikTok or email. Mixdesk brings connected customer conversations into one workspace so your team doesn't have to operate every channel separately.

Explore Omnichannel

Bring the whole customer team in. Not another seat fee.

Let Support, Sales and Operations work together on website conversations without paying for every additional teammate.

Get started with Web Chat

$0No per-seat fees. Add teammates without adding seat cost.

Platform and usage limits may apply depending on your Mixdesk plan. See plan limits

Web Chat with Mixdesk

Frequently asked questions

What teams ask before putting Mixdesk live chat on their website.

Can I add Mixdesk live chat to my website?

Yes. Add the Mixdesk Web embed code to your website to enable customer conversations through a configurable chat experience.

Can I use Mixdesk on multiple websites?

Yes. Multiple websites can use separate Web channel configurations so each site can have its own chat settings and customer-service experience.

Can I customize the website chat window?

Yes. You can customize options such as theme color, position, size and opening behavior, with separate configuration for desktop and mobile experiences.

Can I add content inside the chat window?

Supported Web Chat configurations can include items such as promotional images, quick links, common questions and pinned announcements.

Can AI answer website visitors?

Yes. Mixdesk workflows can assign website conversations to AI Agents or human agents based on your configured service process. Explore AI Agents.

Can visitors ask to speak to a human?

Yes. When configured, visitors can request human support from the website chat experience.

Can Mixdesk route website visitors differently?

Yes. Automation rules can use information such as source page, landing page, region and browser language to trigger different service workflows. See how automation works.

Can Mixdesk identify logged-in website users?

Your website can pass supported customer information such as name, phone, email, custom contact fields and your own user identifier into Mixdesk.

Can I open Mixdesk chat from my own website buttons?

Yes. The default chat button can be hidden and supported JavaScript capabilities can be used to open the chat window from your own website elements.

Does Web Chat automatically connect my CRM or order system?

No. Adding the Web Chat integration does not automatically connect external order, CRM or other business systems. Those workflows require additional integration and configuration.

Can Web Chat follow the visitor's browser language?

Yes. The Web Chat interface can use a configured language or follow the visitor's browser language.

Does Mixdesk charge per seat?

No. Mixdesk does not charge per-seat fees. Plan and usage limits may still apply. See the full plan comparison.

Your website, with AI on it

Turn more website visits into customer conversations.

Add Mixdesk to your website, let AI handle repetitive questions and give your team the visitor context they need to continue the conversations that matter.