AI customer service that handles the routine.
Your team handles what matters.
Answer common customer questions 24/7 across messaging, social, web and email. Mixdesk AI uses your business knowledge, supports customers across languages and brings in your team when a conversation needs human judgment.
Free to start · No credit card · No per-seat fees
From customer question to the right next step.
Understand the question
Identify what the customer needs.
Answer from your knowledge
Use the product, policy and service information you provide.
Handle routine requests
Keep common service conversations moving with the workflows you configure.
Escalate when needed
Recognize conversations that require human judgment or approval.
Continue with a human
Bring in the right teammate with the conversation context already available.
Handle more of the questions customers ask every day.
Answer
Give customers useful answers immediately. Use your business knowledge to answer common questions about products, services, payment processes, delivery, policies and after-sales support.
Automate
Keep routine service moving. Use customer intent, conversation details and business rules to move common inquiries through the right service workflow.
Improve
Learn what customers keep asking. Review conversation and service data to identify recurring questions, improve your knowledge and refine the workflows your team relies on.
One service experience across channels and languages.
Customers ask for help wherever they already are. Bring conversations from messaging, social, web and email into one workspace, and apply the same AI knowledge and service workflows across markets.
AI handles the repeatable. Your team handles the exceptions.
Let AI handle repetitive front-line questions, then bring in your team for complex, sensitive or high-value conversations that need human judgment.
AI handles
- Common questions
- Product & service information
- Delivery and policy questions
- Initial information collection
Your team handles
- Complex cases
- Exceptions
- Sensitive decisions
- Conversations requiring judgment
Use channel, language, customer type and your own rules to assign conversations to the right support team.
Support more customers without adding more repetitive work.
300+ daily inquiries. A two-person support team.
A sourcing company serving customers across 18 countries used Mixdesk to answer common WhatsApp questions with AI, support multilingual conversations and bring complex or high-value cases to its two-person service team.
answered by AI
per human agent
Measured after six months of deployment.
Multichannel customer service across website, WhatsApp, Instagram, Facebook and email.
AI-assisted multilingual inquiries across 23 web and messaging sources.
Customer names anonymized for confidentiality. Results reported by customers; outcomes vary by inquiry volume, workflow and implementation.
Built for customer service that grows across markets.
One place for global customer conversations
Messaging, social, web and email — one workspace for customer service.
Your knowledge. Your rules. Humans stay in control.
Define what AI knows, how routine conversations are handled and when your team should step in.
Grow the team, not the software bill.
Add support teammates without paying another software fee for every user.
FAQ
AI customer service, answered.
What is AI customer service?
How does Mixdesk AI customer service work?
What customer questions can Mixdesk AI handle?
Can AI customer service replace human agents?
Can Mixdesk support customers across multiple channels and languages?
Explore the products behind this workflow
Let AI handle the routine. Give your team more time for the customers who need them.
Bring your customer channels, AI and support team into one workspace built for global conversations.
Free to start · No credit card · No per-seat fees