E-commerce

AI Customer Service Built for E-commerce

Handle pre-sale questions, order updates, and returns across WhatsApp, Instagram, and your website — without adding headcount.

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Free to start · No credit card · Unlimited seats — see plan limits

Illustrative photograph of an online shop owner taking a customer call beside packed orders.

The challenge

The customer service problems e-commerce brands know too well

Order queries flood every channel

Customers ask about shipping, tracking, and returns on WhatsApp, Instagram DMs, and email simultaneously. Your team can't keep up.

Slow response drives cart abandonment

A buyer who doesn't get a pre-sale answer in minutes often buys from a competitor. Response speed is a direct conversion lever.

International buyers, multiple languages

Cross-border shoppers write in their own language. Hiring multilingual agents for every market is cost-prohibitive.

The solution

How Mixdesk handles e-commerce support end-to-end

Unified inbox across all channels

WhatsApp, Instagram, Facebook, website chat, and email in one view. Agents see the full conversation history regardless of channel.

AI Agent answers order questions 24/7

Connect your order management system and let the AI answer "Where is my order?" automatically — across time zones and languages.

Real-time translation built in

Customers write in any of 27+ languages. The AI responds in their language, and agents see a translation in theirs — no plugin needed.

Capabilities

From first message to loyal customer

Instant pre-sale qualification

AI captures lead details and product interest from every channel, routing hot buyers to your sales team in real time.

Post-purchase support automation

Order confirmations, tracking updates, and return instructions handled automatically — keeping CSAT high without manual effort.

Broadcast campaigns to buyers

Re-engage past customers with WhatsApp broadcasts, seasonal promotions, and restock alerts — on Basic plan and above.

93%

lead capture rate

channels unified

27+

languages supported

Customer result

Results from a real customer

“We were managing 23 separate inboxes — website live chats, Facebook pages, and WhatsApp accounts. Mixdesk unified all of them and our AI capture rate reached 93%.”

93%

AI lead capture

channels unified

+30%

conversion lift

— Cross-border fashion brand, RIPPA

Reported by one customer. Actual outcomes may vary.

FAQ

Frequently asked questions

Does Mixdesk integrate with Shopify and other order management systems?

Mixdesk connects to your order system via webhook or open API. Your AI Agent can then answer order status and shipping questions automatically without agent involvement.

Can the AI handle returns and refund requests?

Yes. You define the return policy in the AI knowledge base and it walks customers through the process. Complex cases are escalated to a human with full context intact.

How does real-time translation work for international customers?

Mixdesk supports 27+ languages. When a customer writes in Thai, Arabic, or Portuguese, the AI responds in that language and agents see the conversation translated into their own.

Is there a free plan for small e-commerce stores?

Yes, Mixdesk is free to start with no credit card required. The free plan includes unlimited seats. AI Agents and advanced automation are available on Professional plan and above.

Can I run WhatsApp broadcast campaigns through Mixdesk?

Yes. WhatsApp broadcasts and marketing campaigns are available on the Basic plan and above. You can segment by purchase history, location, or conversation tag.

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