Telegram Bot · AI-powered customer service

Run Telegram support across private chats and groups from one workspace.

Connect multiple Telegram Bots to Mixdesk, bring private and group conversations into one workspace, and let AI and your team handle customers together.

Get started with Telegram Book a demo

Multiple Telegram Bots
Private chats
Group conversations
AI-powered replies

Telegram · Support BotAI Agent active

Group · Traders Community · 2,140 members@support does the API rate limit apply per key or per account?AI AgentPer key. Each key gets 600 requests a minute — want the docs link?08:15We're already hitting it on a paid plan though.Escalated to Support — thread history attachedDan V. · SupportLooking at your account now — I'll raise the ceiling and confirm here.08:17

Built for teams managing customer conversations across channels

7,000+businesses growing with MixdeskMixdesk

27+languages supportedAcross every channel

8customer channels in one workspaceOne shared inbox

$0per-seat feesEvery plan

Mixdesk does not charge per seat. A platform subscription and channel messaging charges may apply depending on your plan and usage.

The short answer

What is a Telegram customer service bot?

A Telegram customer service bot gives customers a way to contact your business through Telegram while AI and human agents manage the conversations behind it.

With Mixdesk, you can connect multiple Telegram Bots, manage private and group conversations in one workspace, automate repetitive service steps and route customers to AI or human agents.

Manage multiple Telegram Bots. Connect and manage several Bots from a single Mixdesk workspace without switching between accounts.

Handle private customer conversations. Receive and reply to private messages from customers who contact your Bot directly.

Support customers inside Telegram groups. Sync group messages into Mixdesk when the connected Bot is configured as a group administrator.

Let AI answer repetitive questions. Use Mixdesk AI Agents to handle common questions in private and group conversations using your business knowledge.

Automate assignment, messages and tagging. Define what happens when a customer starts a conversation — without manual intervention every time.

Mixdesk connects through Telegram Bots. It does not require hosting a personal Telegram account.

Get connected

Connect a Telegram Bot in a few steps.

Use a new or existing Telegram Bot and connect it to Mixdesk with its API Token.

01
Create or choose a Bot
Use @BotFather in Telegram to create a new Bot or select an existing one.
02
Get the API Token
Copy the API Token provided for the Bot.
03
Connect it to Mixdesk
Add the Token in the Telegram channel integration area in Mixdesk.

Once connected, customer conversations with the Bot can flow into your workspace.

Get started with Telegram

One workspace

Manage every Telegram Bot from one workspace.

Connect Bots for different products, markets or communities without running separate support workflows.

Connect new or existing Telegram Bots
Manage Bot conversations from one workspace
Assign conversations to AI or human agents

Private conversations and communities

Handle private chats and Telegram groups from the same workspace.

Receive private Bot messages and supported group conversations in Mixdesk. When your Bot is a group administrator, your team can reply, quote, translate and @ members without leaving the workspace.

Private chats

Receive and reply to customer messages
View available customer details
Let AI or humans respond

Group conversations

Sync supported group messages
Reply, quote, translate and @ members
Let AI answer group questions

For Mixdesk group message handling, the connected Bot needs to be configured as a group administrator. Telegram platform note: Bots cannot see messages sent by other Bots.

AI-powered replies

Let AI handle repetitive Telegram questions first.

Use Mixdesk AI Agents to answer common questions based on your configured business knowledge — in private conversations and supported group discussions.

Answer common questions from your business knowledge

Respond in private chats and supported groups

Support customers across 27+ languages

Hand conversations to humans when needed

AI handles repetition. Your team handles what needs a person.

Explore AI Agents

Automate the repetitive work

Build Telegram customer-service workflows that run automatically.

Use Mixdesk Automation to decide what happens when Telegram customers send a message or meet specific conditions.

Send welcome and follow-up messages
Add contact and conversation tags
Assign AI or human agents
Route customers through different workflows

See how automation works

Control where new customers go

Route customers across Telegram Bots before they start chatting.

Create Mixdesk routing links and QR codes that distribute new visitors across selected Telegram Bots. Use different Bots for markets, teams, campaigns or customer-service capacity.

Random routing. Distribute visitors across selected Bots.

Sequential routing. Send visitors to Bots in order.

Routing limits. Control how much traffic each Bot receives.

Persistent routing. Where configured, returning visitors can return to their originally assigned Bot.

One entry point. Multiple Telegram Bots. Controlled distribution.

One customer, many channels

Telegram doesn't have to be another isolated support system.

Customers may contact you through Telegram today and WhatsApp, LINE, Instagram, Messenger, TikTok, email or your website tomorrow. Mixdesk brings connected conversations into one workspace with AI, automation and translation across 27+ languages.

Explore Omnichannel

Bring the whole team in. Not another seat fee.

Let Support, Sales and Community teams work together on Telegram conversations without paying for every additional teammate.

Get started with Telegram

$0No per-seat fees. Add teammates without adding seat cost.

Platform and usage limits may apply depending on your Mixdesk plan. See plan limits

Telegram with Mixdesk

Frequently asked questions

What teams ask before connecting Telegram Bots to a shared, AI-assisted workspace.

Can I connect Telegram to Mixdesk?

Yes. Mixdesk connects to Telegram through Telegram Bots. You can create a new Bot or connect an existing Bot using its API Token.

Can I connect a personal Telegram account?

Mixdesk's currently documented Telegram integration is based on Telegram Bots rather than personal-account login and hosting.

Can I connect multiple Telegram Bots?

Yes. Multiple Telegram Bots can be connected and managed from the Mixdesk workspace.

Can Mixdesk receive private Telegram messages?

Yes. When a user starts a conversation with your connected Bot, the conversation can be managed from Mixdesk together with available user information such as their name and Username.

Can Mixdesk manage Telegram group conversations?

Yes. When the connected Bot has the required group administrator access, supported group messages can sync into Mixdesk. Agents can reply, quote, translate messages and @ group members.

Can AI answer Telegram messages?

Yes. Mixdesk AI Agents can handle customer questions in supported private and group conversations using your configured business knowledge. Explore AI Agents.

Can I automate Telegram customer service?

Yes. Mixdesk workflows can send messages, assign AI or human agents, add tags and trigger different actions based on configured rules. See how automation works.

Can I route customers across multiple Telegram Bots?

Yes. Mixdesk routing links and QR codes can distribute customers across selected Telegram Bots using configurable routing rules.

Does Mixdesk charge per seat?

No. Mixdesk does not charge per-seat fees. Plan and usage limits may still apply. See the full plan comparison.

Telegram, at scale

Turn Telegram conversations into scalable customer support.

Connect your Telegram Bots, let AI handle repetitive questions and give your team one workspace for private and group conversations.