In-app questions
The app SDK is the main recorded customer-service entry point.
Social Gaming · Customer case
HiFami
HiFami connects player conversations across app and Facebook.
A 30-day usage snapshot records 334,995 messages for HiFami. The deployment connects primarily through the app SDK, with Facebook, and uses AI for player questions including top-up inquiries.
Messages in a 30-day snapshot
334K+
The business
Support where players already ask for help
HiFami is an overseas app from Milian International. Its recorded Mixdesk setup brings together app-based player inquiries and Facebook conversations.
Challenge
The service context
A second messaging channel
Facebook is also connected, so the setup spans app and social messaging.
Recurring player requests
The deployment record identifies player questions and top-up inquiries among the uses of AI.
Approach
A connected setup for player conversations
The recorded scope is app SDK and Facebook connectivity with AI-assisted responses.
- 01
Receive in-app messages
Use the app SDK as the main support entry point.
- 02
Include Facebook conversations
Bring Facebook messages into the same Mixdesk deployment.
- 03
Use AI for player inquiries
Use AI to answer player questions, including top-up inquiries. This describes answering questions, not performing payment transactions.
REPORTED RESULTS
A historical snapshot of message volume
- Messages in a 30-day snapshot
- 334K+
Related capabilities
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