Get Started with Mixdesk
Set up your workspace, team, AI Agents, workflows, and channels.
Getting Started
Learn the basics and get started with Mixdesk.
Use the Mixdesk Mobile App
Use Mixdesk on the web or download the iOS or Android app.
View and Update Your Account Information
Update account information, switch languages, customize navigation, diagnose network issues, and sign out.
Configure Translation and Workspace Languages
Configure languages for the workspace, chat widget, message translation, and automatic translation.
Configure the Inbox
Use the Inbox to view and reply to customer messages across channels.
View and Export Conversation History
Review ended conversations, filter results, and export data in Conversation History.
Monitor Today’s Conversations and Visitors
Monitor today’s conversations and visitor trends in real time, within your permission scope.
Understand Contacts and Contact Rules
Contacts represent customers or prospects your business wants to manage and reach out to.
Manage Contacts
Manage contact information in a lightweight CRM.
View and Export Reports
Review overview metrics, channels, website conversations, conversation tags, team workload, online time, ratings, and contact tags.
WhatsApp Account and Bulk Messaging Guidelines
Understand common WhatsApp account restrictions and messaging risks.