Overview
Within your permission scope, monitor today’s conversations and visitor trends in real time. The visual dashboard includes new visitors, active conversations, average online time, first response time, and average positive rating, among other metrics.
View monitoring data
In the workspace navigation, select Data Monitoring.
The data shown depends on your permissions. A personal scope shows only your own data. Partial and full scopes show totals or averages for all team members within the permitted scope.
You can change the fields and their order in Today’s Overview.