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Account & Settings

Block and Unblock Contacts

Last updated May 26, 2025

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Overview

Use the blocklist to prevent abusive or malicious visitors from starting new conversations. Remove an entry whenever you need to restore access.

Manage the blocklist

Visitor blocklist and IP blocklist entries are managed in Settings > Conversation Settings > Blocklist. Customize the blocking scope. Delete an entry to unblock it.

Block list dialog with visitor identification options

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Still need help?

Contact support@mixdesk.com for help with your setup.