Settings

In Settings → Agents & Groups, you can view and edit existing agent groups, manage permission settings, add new groups, and create or modify agent accounts.

By configuring Service Hours, you can efficiently manage and unify the working schedules of all support agents.

Through Conversation Rules, you can create automated workflows that define how conversations between agents and visitors are handled.

Go to Settings → Contacts to fully manage all contact information.

Agents can preset answers to frequently asked questions in Quick Replies to improve efficiency.

Use "Conversation Tags" to add and manage tags for each conversation.

Configuring quick action buttons in the chat window makes the interface more intuitive and helps agents respond to customer needs more quickly.

Managing features such as file transfer, image transfer, video transfer, and message recall during conversations.

The sensitive word setting feature allows you to predefine prohibited words or phrases to ensure that inappropriate content does not appear in conversations.

Using the blacklist feature, you can easily add or remove specific contacts to restrict or restore their access and conversation permissions.