Help Center | Mixdesk

Getting Started

Everything you need to know to get started

• Getting started guide
• Mixdesk mobile APP
• How to set up your account information
• Supported translation languages for human agent
• How to configure the agent workspace

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Channels

What channels do you need to access and how

• How to add the chat widget to your website
• How to integrate WhatsApp App and WhatsApp Business App
• How to integrate Facebook page
• How to integrate a Telegram Bot
• How to integrate a WhatsApp API account

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Develop Docs

Development documentation and API support

• JavaScript widget
• SDK for Android
• SDK for iOS
• Webhook docs
• API docs

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Settings

Set up the basics for your team and your workbench

• How to add support agents and manage permissions
• How to set support service hours
• How to configure conversation rules and customer ratings
• How to add contact tags
• How to set up quick replies

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Automation

Automating repetitive tasks with our no-code visual builder

• Identifying target customers
• How to set up automation workflows
• Setting up automation branching workflows

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AI Agent

Your most professional and versatile AI Agent

• How to create and use AI agents
• How to integrate Dify
• How to integrate Coze
• How to use AI tools

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Marketing

Batch stable broadcasting, continuously activate valid customers

• How to use bulk messaging
• Managing WhatsApp API templates
• Diversion links

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