Getting Started

This tutorial is designed to help you get started quickly, you can directly switch to the process you need.

Both the web version and mobile apps are supported. iOS and Android apps can be downloaded as needed.

Account info modification, language switching, navigation settings, network diagnostics, network error alerts, account logout, etc.

Mixdesk offers dozens of language options for human agents, including multilingual workspace support, chat plugins, and message translation.

The Inbox is the main interface for agents. Here, agents can manage and respond to customer messages from all channels.

Completed conversations can be viewed in the workspace under Conversation History. You can filter by criteria and export the records.

Real-time monitoring of today’s conversations and visitor trends based on the agent’s access permissions.

Contacts refer to high-value or potential prospective customers identified by the company.

A compact CRM to manage all your contact information in one place.

Includes multi-dimensional reports such as data overview, conversation analytics, and customer service metrics.