Different levels of intent
An initial message may be exploratory or may describe a defined buying requirement. The next response needs that context.
Global Trade & Sourcing · Scenario guide
JingSourcing
Give sourcing specialists a clearer buyer brief
A sourcing inquiry becomes useful when a specialist understands the product, quantity and timing. This proposed approach uses AI to collect early details so the human conversation can focus on the buyer’s requirements.
Global buyer conversations
- Buyer requirements
- Initial qualification
- Sourcing specialist
Illustrative workflow
The business
Understand the request before moving it forward
In sourcing, product specifications, order quantities and timing shape what a specialist can recommend. The business challenge is to collect those details early while keeping the buyer’s questions and conversation history available.
Challenge
An inquiry is only the start of a sourcing brief
Incomplete product information
A specialist may need product specifications, quantities and timing before the request can be evaluated.
Language and continuity
Buyer conversations may cross languages and people. Useful context should remain available through the handoff.
Approach
From a product question to a useful buyer brief
Move from an initial product question to a useful buyer brief, with requirements and conversation history ready for a sourcing specialist.
- 01
Receive the request
Capture the buyer’s initial product question.
- 02
Prepare the next conversation
Identify the product and the context of the inquiry. Ask for the information the next person needs, such as quantity and timing.
- 03
Connect a specialist
Use the configured qualification and assignment workflow. Continue the discussion with a person and the available conversation history.
SUCCESS GOALS · PROPOSED APPROACH
Give specialists room to build buyer relationships.
The goal is a better-prepared sourcing conversation. With product needs, quantities and timing available, a specialist can focus on understanding the opportunity and helping the buyer choose a next step.
Related capabilities
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Your next chapter
Find the right approach for your team.
Tell us where customers reach you and what your team needs help with. We can discuss how AI, a shared inbox and human support could fit.